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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Scarlet-W Queue

Hello all! I ordered the Scarlet-W last April from AbelCine, was allocated 1 week ago!
 
^^^my friend ordered after me and got a call today about that but i didnt... pretty pissed off, i called them and they said they didnt know what they were talking about.... how much was it with t he expander setup price? I did order a brain only setup with tilta cage

edit---- called back up and apparently they have now split up the brains from the packs and yet still didnt get a call... I thought it was meant to be in a first come first serve basis with cvp? With only four people in the que and yours infront of mine Ben, i would have thought I would have been second in line if 'a few' have been cancelled....
 
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I complained about the same thing and they checked it out and the other person had ordered and received theirs had gotten the kit and CVP happened to have some cancelled orders of those in stock and those are allocated separately from back at th start when particular kits were offered on the red site. Annoying but it made sense and I understood I wasn't being screwed over.

I was next in line for the brain only and they phoned back 10mins later and said they had a cancelled order of the brain and 3 olpfs (as opposed to the 1 olpf only I'd ordered) in stock so I paid the extra and bought that one.

I THINK (and it might be worth emailing them to check) they may have had a second 3 olpf brain in stock, which works out about £500 more than the normal brain only. At the very least tell them if they have any more of those cancel you'll be all over it.


Selling my extra OLPFs as we speaks ;)
 
Ben Scott said:
I complained about the same thing and they checked it out and the other person had ordered and received theirs had gotten the kit and CVP happened to have some cancelled orders of those in stock and those are allocated separately from back at th start when particular kits were offered on the red site. Annoying but it made sense and I understood I wasn't being screwed over.

I was next in line for the brain only and they phoned back 10mins later and said they had a cancelled order of the brain and 3 olpfs (as opposed to the 1 olpf only I'd ordered) in stock so I paid the extra and bought that one.

I THINK (and it might be worth emailing them to check) they may have had a second 3 olpf brain in stock, which works out about £500 more than the normal brain only. At the very least tell them if they have any more of those cancel you'll be all over it.


Selling my extra OLPFs as we speaks ;)
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ok thanks for the info, I will talk to them tomorrow as they are now closed! will have to see what they say...
 
how a few hours change things, to be honest i jumped the gun - my bad, but i never get angry at people working in customer service based jobs as ive done them myself before and it never helps. I just was confused at first as the person I spoke to today had no idea about my order so i guess they only deal with orders on an individual basis....

anyway the chap i placed my order with was great when originally dealing with him a while back and has since been even better, whether its the companies ethos or just his personal customer service skillset but i've never experienced a one to one situation with as good as what he has provided. Quite literally around the clock service. He called me up well after opening hours to apologise that hes been out of the office all day (which wasn't explained to me when i contacted them this morning; hence why i was confused and a bit miffed off originally) anyway he was super nice and has confirmed ive been allocated.... never thought it would happen this quickly.

so i fully take back my worries and pissy message above and couldn't recommend cvp enough. Bought a few things in the past from them but have gained a life customer now due to their employee's personal service.
 
I placed an order from Ari at Omega Broadcast on Friday, and the FedEx man just delivered my Scarlet-W about 10 minutes ago! If you guys still need one, he said he had a few still up for grabs!
 

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Just received mine as well from Camera Nordic in Stockholm. Great guys - quick, and informative responses! Enough with the endless browsing through forums and gear now.. Gotta get out there and finally shoot!
 
Scarlet W delivered today. August deposit. Accessories will trickle in over the next couple of days. Unfortunately I am still in Hawaii and wont have my hands on them till this weekend when I return. Regardless, the team at Red (Austin and Jonah) are fantastic, patient and professional. Thanks guys for a managing my impatience and frustration with great customer service till the very end.

Time to immerse myself in the Red way...
 
Anders Højrup said:
Just received mine as well from Camera Nordic in Stockholm. Great guys - quick, and informative responses! Enough with the endless browsing through forums and gear now.. Gotta get out there and finally shoot!
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Collected mine today. Been a long journey to this big day. Still blown away by a two week order-to-delivery time. :)
 
I can confirm, I just ordered one tonight from David at Omega, should be receiving it this week(They only have the single OLPF units in stock though).
 
Ordered a Raven November 2016 fron Fusion Cine, switched to a Scarlet January 9th 2017 - Brain came in today!
 
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