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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RESERVATIONS UPDATE: PayPal,Serials,Tax,Etc.

Jim Arthurs said:
I've never had a problem with PayPal, but do find it odd that it's a challenge for a company such as RED to set up a CC system.
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Hey Jim. Congratulations on your RED Reservation last time around! I like the "R" avatar you've got there too!

I don't think that I would say that Credit Card processing is a challenge for Red, simply that it will take a few more days. Moreover, the amount of testing that goes into software development when it's unleashed on the scale of RED must also be considered. This is not a small project :-)

Jim Arthurs said:
As a younger guy, I had the ability to take CC cards as a merchant before I even HAD a personal CC card. Took about 3 weeks to set up, if that... I did it to sell stock footage on line. The next time I did it in an e-commerce capacity it was even easier. I'm sure it's a bit more tricky for a larger company... but still... getting a CC system in play should be child's play compared to getting the actual camera made... :)
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Yes. No question about it. Getting the camera made is where the real action is at. Additionally, with the current state of the Internet, a ton of work goes into fraud prevention. Online fraud has skyrocked in the last 3 years and as a result there's a lot of extra work that we're all doing to minimize that fraud. We all pay for that fraud in longer lead times, more defensive application development and once in a while get stuck using our 2nd choice credit card processor for a few extra days...
 
Ryan Erwin said:
That said, the PayPal system does work pretty well for people with existing PayPal accounts. We'll continue to preserve PayPal as a checkout option for these people.
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So does that mean that people can pay the remaining about for their reservation through PayPal when their camera ships?
 
tlorenzo said:
So does that mean that people can pay the remaining about for their reservation through PayPal when their camera ships?
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Payment processing is all about doing what's best for our customers. For a lot of people, PayPal is a great way to pay, especially if it's connected in to your bank account. Don't forget though. Everything at RED is under development. Everything is subject to change.

If there is anything else you would like to see to help make payment processing happen more smoothly please let me know.

-R
 
Thanks Ryan, I appreciate your cheery attitude... no one is ever very happy with "the money guy".

I don't have a dog in this fight, so to speak, other than throughout 2007 you'll be getting $30,000+ from me. This assures that I will give you at LEAST the amount of scrutiny and crits that I give, say, the motor company I bought my car from.

Ryan Erwin said:
I don't think that I would say that Credit Card processing is a challenge for Red, simply that it will take a few more days. Moreover, the amount of testing that goes into software development when it's unleashed on the scale of RED must also be considered. This is not a small project :-)
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I cut little slack for you guys in this area. Setting up for e-commerce is easy to do today. If it takes a little longer to get all the ducks in a row, then you do it. If you need to hire an outside company for a few grand to set you up and do Q&A, mock registrations, etc. then you do it. You don't open until it's ready. You simply don't mess with people's money, or create a sense of un-ease.

You're right, RED, as a concept, is not a small project. But it IS from an e-commerce point of view. You're selling (currently) A.) decals/stickers B.) reservations. And with this batch of reservations, you don't even have to ship a physical product back to the customer...

Regards,
 
Hi guys,

Just talked to Kelly and I have been taken care of concerning my reservations for the lenses. Kelly rocks! Ryan, she is going to shoot you an e-mail about my place in line and the specifics. I just want to thank you both for taking the worry out of the process for me and following through with everything you said.

Cheers Guys,

Andrew
 
Ordered over 24 hrs ago...
I had no trouble with PayPal
Sent an e-mail with PayPal info...
??
 
Red Guy said:
Ordered over 24 hrs ago...
I had no trouble with PayPal
Sent an e-mail with PayPal info...
??
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I just got the confirmation for mine as well. I got a friend to do it for me and he had no problems at all.
 
i have my paypal confirmation for 2 red cams, 2 300 mm lenses and 2 zoom lenses .... no reservation numbers yet but paypal was a breeze. wonder how long it will be before we see these things. we just bought two hvx200's with matte boxes etc. when the reds come in to the studio here and are tested and good to go these hvx200's will be for sale with firestores - cheap.
 
I think when RED starts shipping, we'll see a surplus of used HVX200s on the market. Of the 4 reservation holders I know personally, two are upgrading from an HVX200 (as am I).
 
I wonder what's the holdout. PayPal went through easily but no confirmation or reservation numbers yet... coming up on 24 hours.
 
I'm over 36 hours on mine and still no numbers...
 
looks like they have changed the website,


red.com said:
You will receive your designated Serial Number via email in 1-3 days after you complete payment via PayPal. Note that no PayPal account is required.
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i believe it used to say, shortly, not 1-3 days.
 
AppliedVisual said:
I think when RED starts shipping, we'll see a surplus of used HVX200s on the market. Of the 4 reservation holders I know personally, two are upgrading from an HVX200 (as am I).
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Then at least 4 DVX100 users can step up and train with an HVX for a few years and then go for RED at a later date.
 
I just got e-mail from them saying: you will receive an email 1-3 days from when you placed your order with your serial number(s).
So Jeff you should be getting yours now.
 
Kelly said:
Feel free to give me a call at the office tomorrow and i will try and help you out if it is still not working. Sorry about the trouble...

Thanks,
Kelly
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Ryan Erwin said:
If you have attempted to place an order via PayPal, but PayPal fails to process your transaction properly, please shoot an email over to 4k@red.com and we'll temporarily hold your place in line while we work out other payment arrangements. If possible, please include a screenshot of the PayPal error.

Thank you-
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I just got my reservation numbers for the Prime and the Zoom lenses tonight. I am beyond excited by the prospect that I am going to "own" this type of gear outright. To paraphrase the filmmaker gang," I don't have to eat soup from someone else's bowl" (love this quote--makes sense to me :D )

So, once again, a very big thanks to Ryan and Kelly for getting these numbers out so quick despite the deluge. :)

Cheers all!
 
Finally got my reservation #'s... Took 41.5 hours from the time PayPal accepted my order.

RED One #: 1110 (missed that magical 1111 by a whole digit, heh). I'm a bit puzzled though. I figured I would have a lower # based on when I submitted my reservation, but it's all good...

18-85 zoom #: 380
300mm #: 194
 
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