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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RESERVATIONS UPDATE: PayPal,Serials,Tax,Etc.

Ryan Erwin

Ryan Erwin

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www.red.com
The short version, PayPal sucks. If PayPal declined your payment, please call us Mon - Wed, 9 - 5 PST at +1-949-206-7900. As a backup, we will place Credit Card orders over the phone through our ViaKlix Credit Card terminal. Additionally, if you would prefer to place a wire transfer, please contact us at 4k@red.com to make arrangements and obtain routing instructions.

If you have already placed an order but are still waiting for your contract and serial number, please be patient. All deposits accepted by PayPal have been received by us. Serial number assignment is a partially manual process and due to the large volume of reservations, there will be a delay. A few more hours at a minimum. Of course serial numbers are assigned in the order that deposits are received. Please accept my apologies for the slow serial number delivery.

People with California billing addresses have been charged sales tax on their reservations. Any sales tax charged (for reservations, not stickers) will be refunded within to the corresponding PayPal account within 48 hours of the order.

Please feel free to post any issues, problems, questions and or concerns directly below and and I'll do my best to address each of them.

Thank you-
 
Hi Ryan,

I have tried 2 different cards, the last one has nothing on it and PLENTY of room on it. I have been trying to place an order for both lenses all day to go with RED R1 #557. I am frustrated and at a loss as I feel my place in line continue to slide. Can we do something tonight to solidify my place in line? As always I appreciate the help and I just want some lenses.

Cheers Ryan
 
Feel free to give me a call at the office tomorrow and i will try and help you out if it is still not working. Sorry about the trouble...

Thanks,
Kelly
 
If you have attempted to place an order via PayPal, but PayPal fails to process your transaction properly, please shoot an email over to 4k@red.com and we'll temporarily hold your place in line while we work out other payment arrangements. If possible, please include a screenshot of the PayPal error.

Thank you-
 
Hey Kelly,
I reserved a Red One and zoom lens this morning at around 5:45 AM PST through Paypal. The Paypal transaction went through, and it shows up on my bank account. The payment doesn't show up on my recent Paypal transaction history... I haven't received a serial number or any confirmation from Red. How do I know if the reservation went through? Thanks Kelley.

-Clay
 
Ryan and Kelly thank you very much! I cleared the cookies from paypal and RED.com and I am trying one more time. If it does not work I will shoot you guys an email.

Thank you again.
 
Clay-

We have your order for:
1 x RED ONE Camera, 1 x 18-85mm f2.8 Zoom, 1 x 3'' Logo Sticker

-R
 
I concur that PayPal sucks. I tried multiple times and with multiple cards and nothing. I also called the PayPal customer service line but my lack of fluency in pig latin only worsened my plight.
Thanks for this post though, I was beginning to think that it was just me but it seems that it is a problem across the board. Thanks Ryan and Kelly for your info on the matter.
-Jason
 
OK, the deleting the cookies thing did not work. So, Ryan I am sending you an e-mail with the info. so I get my place in line.

Thanks again Ryan and Kelly. We all appreciate your hard work.

-Andrew
 
I'd sure love to know if my order went through! :D

I'll order the Red Zoom first thing tomorrow as soon as I transfer more $$$ into my checking account for Paypal to take right out again.

I've only used Paypal twice. Once to buy a camera, and once to sell a guitar.

There is something about Paypal that scares me a bit, although I can't put my finger on it. Maybe that if someone hacks into my account they can get right into my checking account too.

And here's hoping third time is a charm with my Red reservation.
 
this might seem rude, and in no way do i mean it to be, but for such a professional company, taking large transactions, why did you not set up a proper credit card gateway so we could pay you directly with our credit cards?


paypal seems like amature hour to me.
 
chas said:
this might seem rude, and in no way do i mean it to be, but for such a professional company, taking large transactions, why did you not set up a proper credit card gateway so we could pay you directly with our credit cards?


paypal seems like amature hour to me.
Click to expand...

Well, to be fair, Dell, HP, Apple (iTunes), and B&H Photo all accept Paypal for online orders. Those all seem like pretty professional outfits to me who have Paypal as a payment option. And you have to admit, direct customer support like this on a forum is very nice.
 
chas said:
paypal seems like amature hour to me.
Click to expand...
I can appreciate your sentiment here. PayPal certainly has a bit of an image problem. PayPal's barrier to entry is very low, setup lead times are very short, and so PayPal helped enable people who otherwise wouldn't be in Ecommerce to sell online. As a result, we associate the sins that all of those amateurs have committed with PayPal.

chas said:
for such a professional company, taking large transactions, why did you not set up a proper credit card gateway so we could pay you directly with our credit cards?
Click to expand...
Chas, this is where PayPal's low lead times and ease of use come back into play. In spite of using both our current Merchant Account and credit card processor for many months, we have to submit our site for approval in order to activate API access. It has been several weeks since we started this process with them, yet right now I'm still waiting on that access. On the other hand, we registered a PayPal payment account as a backup plan last week. PayPal completed the activation of our account very quickly. Additionally, while PayPal is far from perfect, I would estimate that only about 10% of people intent on placing reservations have run into issues.

As for RED.com payment options going forward, we will work hard to be as flexible as possible. We will begin replacing PayPal with our regular merchant account for the majority of transactions as soon as we finally get all requisite account information. That said, the PayPal system does work pretty well for people with existing PayPal accounts. We'll continue to preserve PayPal as a checkout option for these people. We'll continue to accept wire transfer payments, which work basically anywhere in the world. We've also got requests for generating Invoices hat can be submitted to AP departments for payment, checks and even cash.

If you've got other ideas about payment methods and/or processors that you think would be good for RED, feel free to post those ideas below. Anybody want "BillMeLater" or electronic check? Others?
 
Red Oz said:
Well, to be fair, Dell, HP, Apple (iTunes), and B&H Photo all accept Paypal for online orders. Those all seem like pretty professional outfits to me who have Paypal as a payment option. And you have to admit, direct customer support like this on a forum is very nice.
Click to expand...

i did not know that they used paypal. thanks for the info. but all of them still operate a proper credit card system as well.

i retract my comments about paypal.


thanks for explanation ryan! i had no idea it was such a long process to get access.
 
chas said:
this might seem rude, and in no way do i mean it to be, but for such a professional company, taking large transactions, why did you not set up a proper credit card gateway so we could pay you directly with our credit cards?
Click to expand...

Thankfully I took advantage of the first registration period, and can just set back and watch the frenzy. I've never had a problem with PayPal, but do find it odd that it's a challenge for a company such as RED to set up a CC system.

As a younger guy, I had the ability to take CC cards as a merchant before I even HAD a personal CC card. Took about 3 weeks to set up, if that... I did it to sell stock footage on line. The next time I did it in an e-commerce capacity it was even easier. I'm sure it's a bit more tricky for a larger company... but still... getting a CC system in play should be child's play compared to getting the actual camera made... :)
 
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