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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Redmote Issue

Sounds like we had the same "Enter" issue. I sent ours back last week. Bomb Squad rep was helpful as well. Out of the box, the "Enter" button did not function. Hopefully we will get it back this week.
 
Wonder whats going on with QC over there....

Guys I had a problem with one of our redmotes a few months back... the ENTER button was not working, the Camera Assistant fumbled around with it for about an hour and some how got it working again.
He siad he held a couple of buttons in (not sure which ones) for about a minute or so, which sort of did a factory reset.. and WA LA!! fixed...
Next time I see him, Ill ask what these magic reset buttons were.

May not be the same issue as yours... but could be.
 
I think it is a different issue. The enter button on my redmote PHYSICALLY wouldn't depress. I have used other redmotes and the button did depress on those. It is odd that so many redmotes have the same "physical" issue upon arriving to customers.
 
Mark Toia said:
Wonder whats going on with QC over there....

Guys I had a problem with one of our redmotes a few months back... the ENTER button was not working, the Camera Assistant fumbled around with it for about an hour and some how got it working again.
He siad he held a couple of buttons in (not sure which ones) for about a minute or so, which sort of did a factory reset.. and WA LA!! fixed...
Next time I see him, Ill ask what these magic reset buttons were.

May not be the same issue as yours... but could be.
Click to expand...

Good thought - but like some of the others here my enter button won't even depress. It's completely jammed.

As for QC, it seems like they're might be a few bugs they need to work out as they ramp up production. I have to say this does make me wish accessories had more then a 90 day warranty.
 
Our REDMOTE arrived with a broken Enter button too! Can't even find a way to turn it off now. Update: I figured out how to turn off the Redmote; Just mount it on the Epic, then power down the Epic.
 
RJ, you can just hold the slider with the power icon on the right side of the REDMOTE down until it powers off, or shutdown camera with REDMOTE attached.
If you are in need of a quick workaround, you can assign one of the other user keys to "menu select" in the "Keys/Shortcuts" menu.

If you have an "enter" button that is not functioning, please file a support ticket. They will be able to initiate the RMA process.

Our QC team is aware of this and currently looking into it.
 
Hey Mark, does the REDMOTE report "bad redlink"?

I would suggest getting a support ticket going.
 
Nate, no it doesn't.

UPDATE: O.E. may have struck again. I DID get it to connect, but only by hitting default, then a connection was made. Never did it mention anything about conneting to the camera, it just did it. Is this the correct method of connecting to the camera? I didn't see anything in the owner's manual about it. Pleh!
 
Are you switching the REDMOTE to "Local"? To change the settings via the REDMOTE, you need to hit the number 2 button, which will change "Remote" to "Local". This will give you a red line under the slots on the REDMOTE's display that you can navigate with the D-pad. If you hit the number 3 "SETUP" button at that point, you will have an additional option to customize the slots "Setup Slot".

If you wouldn't mind, send us a support ticket with a Log file, and we'll work on getting you all taken care of.
 
My ENTER button stopped working on the 2nd use of the REDMOTE. I used it once when I first got it to test it out, it was awesome. Then I put it away, pulled it back out the next day and right away I felt the same symptoms that everybody is experiencing-- physically can't depress the button.
 
same problem here, als a non functioning enter button :(
 
Jason Comparetto said:
My ENTER button stopped working on the 2nd use of the REDMOTE. I used it once when I first got it to test it out, it was awesome. Then I put it away, pulled it back out the next day and right away I felt the same symptoms that everybody is experiencing-- physically can't depress the button.
Click to expand...

Max M. said:
same problem here, als a non functioning enter button :(
Click to expand...

If you haven't already, go Ahead and send us support tickets. We'll work on getting you taken care of.
 
Same problem here, we got our Redmote 2 weeks ago, was working fine while I was testing it. It was used twice after which the Enter button was stuck, waiting for RMA from Red.
 
I just got our second Redmote today and it has the same problem, Enter button is not working.
 
mine was working fine for the first few times using it, now it's doing this exact thing. i've even had it working for a few shoots, even though I've not really used it.
 
Send it back to Red so they repair the "Enter" button. When our second Redmote arrived, the first thing I checked was the Enter button and true enough, it was not working.:)
 
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