REDMAG 1.8" USB 3.0 Shutting Down USB Ports. Help!

[Rob Moog]

Wondering if anybody else was having an issue with the REDMAG 1.8 USB 3.0 shutting down the USB ports on their MacBook Pros. I used it last night to get some footage off and it worked fine running off just the USB cable. This morning I tried again and it's giving me an error message where the laptop is shutting down the USB ports because the device is drawing too much power. I'm running a 15" Retina MBP and plugged in both the AC USB adapter cable and the regular AC adapter cable and nothing worked. Any thoughts?

 

[William Albertini]

First thing I would do is try another cable.

 

[Wil Wong]

Red currently has said not to use the power adapter on USB 3 Redstation Minis. Oddly enough, I think they still sell the adapters and it still comes with the drives when new. Perhaps a RED Team tech can chime in (although it is Saturday).

 

[ericyoung]

Try changing your USB cable - I had the same thing once.

 

[Rob Moog]

That worked. Thanks, guys!