David Ibbitson
Red Team
Hi Mike,
Please send your log file and any additional information to redcinex at red.
Thanks,
David
Please send your log file and any additional information to redcinex at red.
Thanks,
David
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: this_feature_currently_requires_accessing_site_using_safari
Christopher: The metadata you mention, Lens, Focal Distance, and Aperture require the lens to be able to communicate that data to the camera. Not all lenses are able to do this. If the field is blank when viewing the metadata on the clip itself, the burnin will also be blank for that field.
just been trying to export a test file for a job I have tomorrow in London UK. I am unable to export a file with audio in v 15. I opened the same file in v 14 and export had the audio - using the same export preset. Is this a bug in v 15 ?
many thanks
peter
thanks I will try this. If it works it would suggest that presets created in earlier version do not work and they must effectively be re-saved in v 15.Hello --
I may have had the same problem. Under the Export tab, try changing any setting under video or audio, and clicking OK. For example, change the frame rate to something 'wrong' and click OK enough to get you back to where you can Cancel the Export. Repeat, only this time change back to the 'correct' setting and now do the Export. If I got this right, it will get you your audio back. If this does not work, contact RED Support.
Tx,
Serge
Peter,
Can you post and/or email redcinex at red dot com with the duplication for this issue you are experiencing? Can you also include/attach the export preset you are using. We'll be able to better deduce what the issue is you're seeing. Thanks.
Armen
In 16 I am no longer able to select "Output with clip file name to selected folder" and it's outputting to the parent folder of the one I select and adding the destination folder I chose to the beginning of the file name.