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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Red shoot today

rgdfilmsRED said:
I don't think there is a need to leave it off the boards. The footage that we did have was f**ing awesome! The clients loved the image and I was overly-impressed by what I saw. There were downsides and I think people should know that. A little balance and honesty never hurt. I think it may have been a camera issue though, because the owner said that this is the first time we were getting major bugs, go figure, the day of an actual paying gig. We tried to contact Red but being that its Sunday, nobody was around. Like I said, the stuff that survived was amazing. A handful of our clips either suffered from not being recognized in RedAlert!, crashing RedAlert!, or not being there all together. When all the bugs are worked out it will be an amazing beast, I have full faith in Red fixing these software issues.
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If you did not re-format the cards, try this:

http://www.cardrecovery.com/
 
Shawn Nelson said:
That any problems should be worked out with Red privately. Red #27 continues to shoot for me, we used it this whole weekend.
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Why should problems be kept private? I agree that everyone should be made aware of potential known bugs that have been encountered by people using the camera in the field. This is not to trash the camera... or to be negative for the sake of being negative. It's to enlighten others so the problem can be fixed.

We all know the camera is in it's "infancy"... so infants lose their balance sometimes. It's to be expected and embraced. Not hidden.
 
We aren't hiding anything. The build that was sent out end of last week had a few bugs we had never seen before. We have been working over the weekend to address them.

I have posted before that everytime we add features, something pops up. This is one of those times. What we don't need is panic monsters when we have been very upfront on these types of issues. It is one reason we delayed the next 50 cameras.

Jim
 
I am saying that if you would have dealt with these issues "privately" then L.A.R.T might not be as unbiased as proclaimed in the quoted thread. Eugene questioned the independence of early reservation holders and moderators as testers and was ranted into apologising, however in light of your statements he might not have been that far off.
 
The camera manual PDF given to those who received cameras, Chapter 8 Managing Digital Media, has specific paragraphs on "Media Formatting" and "Re-formatting a previously used Compact Flash".

The same chapter also has a paragraph entitled "Removing Media". There is a button the back of the camera named "UNDO". To unmount the digital media, you have to press and hold the UNDO key and then press the "EXIT" key until the GUI reports "Safe to Remove" or status display reports "NoN" in the media status.

Then there's this warning that follows:

"Un-mounting ensures that power is removed from the digital media and open files are closed. Physical removal of CF media or disconnecting a RED-Drive without first un-mounting it may not cause any damage, but does increase the risk of file corruption if data is being recorded"

Brad Hagen, owner of RED 15 & 16, even tested unplugging one of his REDs during recording to see how much data was lost, and only lost a few seconds of data. Here’s his post on that:

“With the Red camera, a concern was what would happen if the Red lost power or the camera "crashed" during a recording to CF (compact flash) or a drive for that matter. As soon as we got our cameras on the test bench my concern turned to curiosity and I simulated a power failure by pulling the plug, the power plug, during a recording. The result? The data was fine except for the last 3 to 7 seconds. The length of bad bits or lost data varied depending on the shooting length, the longer the file the larger the bad bits. The most we ever had were 7 seconds and that was on a 3 minute recording. This is GREAT news. The RED team obviously thought about real world use and this possibility so the files written are sectioned so data loss is minimal. Think of it as similar to changing lenses on an old Bolex - the film in the gate is ruined but the rest of the reel is fine.

If anyone else had tried similar tests with their Red cameras I would be interested in their experience; please share.”

Link: http://www.reduser.net/forum/showthread.php?t=4660

What I’m saying is:

1) Owners and renters need to read the camera manual and make sure they are operating the camera correctly

2) If there is a problem in the field, and you’re sure you’ve been operating the camera as per the manual instructions, the fastest way to get your problem defined and solved is to contact RED

3) If RED is aware of the problem and is actively solving it, then that’s what we as owners/renters of the camera are after.

4) If it is an individual problem, or an operator error problem, then its up to us as owners/renters to get up to speed with the camera

5) If it is an acknowledged firmware or hardware glitch then RED has been very open about talking about those
 
ZzzZZz... said:
I am saying that if you would have dealt with these issues "privately" then L.A.R.T might not be as unbiased as proclaimed in the quoted thread. Eugene questioned the independence of early reservation holders and moderators as testers and was ranted into apologising, however in light of your statements he might not have been that far off.
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LART will be unbiased, and each of the high-level professionals on the LART team are committed to that. I say you better re-think your choice of publicly questioning the objectivity of the members of LART. That is an attack on each of our professional reputations that won't be taken lightly. I'd suggest you just drop this now.
 
If the leader of L.A.R.T "publicly" tries to dissuade a reduser from reporting a bricked camera, I believe that leader is best advised to question his own objectivity.

btw... are you practising oneliners for an upcoming thriller now Gibby? be sure it doesn´t turn into a comedy...

(why was my post deleted... if an admin has a problem with the content, please pm me)
 
Bottom line is.. regardless of what camera you are using, as long as you are the owner, you have the full right to post your problems. This should of been expected when they released the cameras. I agree to contact red first on the situation, but let us Red users know as well so we are at least aware of these problems if they were to occur again.

This forum is a field test discussion, are errors not subjected to field testing?
 
DUDES. Take it down a notch! There's gotta be a happy medium here. Nobody is under any kind of NDA or anything. There are probably a FEW people that didn't read the PDF manual and had problems because of that. There are definitely some issues that are common among the first 50. Red #41 is still in surgery somewhere at Red but I've got "London" so I'm not completely down and out. There IS a balance between HASTILY REPORTING any issue and keeping it a COMPLETE SECRET because someone's afraid to post it... Lets find that balance.
 
Let's not panic over a couple of bugs and remember the original poster's experience was a general positive one.

However, I think it is interesting to hear about what can go wrong when you're shooting a RED and how RED is adressing the problems.
 
sander kamp said:
Let's not panic over a couple of bugs and remember the original poster's experience was a general positive one.

However, I think it is interesting to hear about what can go wrong when you're shooting a RED and how RED is adressing the problems.
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Yes, but at that moment it may do a lot more worse then good
 
I think if anything Richard's post is a good thing. He was having problems...some may be operator error, some might not....and he's still talking about how amazing it is. He lost footage, for whatever reason and he still loves the camera.

If he were bashing the camera and saying rude and nasty things, knowing that this is bleeding-edge technology and early in the race, then maybe people should get up in arms, but I don't see anything, but a bit of observation. Observation that seems more geared towards getting things worked out rather than creating static.

I think most of the people around here aren't going to be turned off or become RED haters, because bugs are reported. It's been said so often to expect issues to crop up.

Say it again, with me. Richard had issues and still loves the camera.

EDIT:Sorry, Sander is saying the same basic thing.
 
Jannard said:
What we don't need is panic monsters when we have been very upfront on these types of issues.

Jim
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I hope I am not one of the people this was directed at...

I was not suggesting that RED has been anything but transparent. I think this thread is more of a debate of whether it is right or wrong for people to post their specific problems.

In reading through this thread I can see that people's passion for the camera takes over and that is good because it demonstrates to all of us how much the first users see your vision first hand and back it.

I did not realize that the camera had been rented, this explains some things (like maybe this was not someone who had a good once over with the camera before using it). With any new system there are specifics that need to be ironed out.

I appreciate the dilemma of releasing a brand new product, with much hype and anticipation, wanting all of that to go smoothly and having to deal with public user posted information versus official RED information, this stuff can escalates very quickly.

I hope most of us understand that the original poster was blown away with the camera performance with the exception of their particular "bumps".

I'm sure what ever went wrong will be solved quickly, but I can also understand that people would "freak out for nothing" because they have been getting their info as it becomes available.

Gibby, for example has been great for keeping a rolling record of everything discussed here so it's good to have him back posting to bring perspective.

David
 
Gibby, I did all of those things. Try putting yourself in my shoes yesterday, with a large budget and producers on a deadline. You act like I'm fishing the negative and expecting high fives from people on the board. That pisses me off that you would assume that. The more I think about it, the more upset I am about the stuff we lost yesterday because of these errors.. If I was shooting my own thing, and we lost footage, I would have said the hell with it, ok. But I lost half of a job and that not only makes me look incompetent but it makes my director look like even more of an idiot. We're talking about dollars and cents here, not being PANIC MONSTERS. If Red is going to succeed, we need to OPEN about everything, otherwise whats the point of this community.
 
Hi Richard

I really feel for you and all I can say is I hope the 3 day commercial I'm on that starts shooting Friday goes well. I also sure hope Gibby's camera continues to work without a hitch. Anyone who has read my posts knows I do not pull any punches and if the camera gives me half the amount of grief in 3 days that it gave you in one I will be pissed to say the least. I think you have a very justifiable reason to be unhappy. Gibby is a stand up guy and I am thankful he is on the shoot with his camera as he will be a great asset. Also it is fortunate that Gibby's camera has been working flawlessly since he got it. This commercial is going to be busy and we do not have the time for non stop camera problems. It sounds like the camera you got may have been a bit of a dud. I for one appreciate a heads up on things to watch out for and would appreciate you posting any things you found that helped the camera when you ran into problems.
 
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