Red shoot today

[Emanuel & Co]

Fully agreed. Our first tool in order to sell our ideas wherever we go.

Obrigado Boss. It's also a matter of credibility.

Cris

PS New post

 

[Manfred Lopez]

I whole heartily disagree.
Full praise and trust to those that have communicated the good and the bad of their initial testing, but I'm disapointed that some early adopters have not communicated serious issues to the forum first hand, I hope it is not a sign of things to come.

Mike Brennan

Yes... and I also think that it is better for the Red company for any problems to be exposed here before they get exposed in a large circulating print magazine when the first formal reviews start hitting the stands.

 

[Emanuel & Co]

You probably can't know how many people Emanuel has brought to the Red's side. Investors actually. When Emanuel is saying that's the way, there's money there. With no other reason.

A fine example of credibility. A lesson to myself.

Cris

Obrigado Boss. It's also a matter of credibility.

Cris

PS Sorry the biased part. It's only the truth. A sort of testimony.

Just my opinion.

 

[Poi Boy]

Oh yes Yes, 5 sec. to power down. - 10 sec. off - 90 sec. power up ~ when the LCD didn't come on every other time, we would reboot. - When the camera was working without bugs, it was awesome and I loved it. When it was acting like a bad child, I would scold it but I couldn't stop loving it. Things just need working out and I'm sure Red mad men are working all the time addressing these things and trying to make them better, its just, based on experiences today, I probably wouldn't rent Red again until things were ironed out and a little more reliable. Losing footage is a real bitch fest.

thanks for sharing this information with us rgd; it is stupid to not reveal this stuff.
Aloha
-A

 

[Mathieu Ghekiere]

I agree that problems SHOULD be reported on these boards.
Other reservation holders should know about it, and people can discuss what the problem could be. Everybody here wants first impressions, good AND bad, and it would be dishonest to be silent about the bad.

And, as other people already mentioned: if there is a problem with the camera, Jim himself is one of the first to report it on these boards. So let's keep the honesty on both sides, this isn't slamming the camera or FUD.
The original poster said that he LOVED the camera, but it was buggy. Pretty honest review to me.

ps: nice hand shots hmy:

 

[Michel Hafner]

And, as other people already mentioned: if there is a problem with the camera, Jim himself is one of the first to report it on these boards.

See Infacy thread. Now we know what it was about:
We have some issues. We have problems with our initial release and are scrambling to make emergency firmware upgrades to stabilize our platform.

 

[Eddie]

You should work out the issues with Red (they will be very helpful) and leave this off the boards. There's enough FUD already.

guess that earned you the fanboy hat of the week:red_bandana:

 

[Roberto B]

ehehehehehe..

 

[Jimmy Shen]

when the LCD didn't come on every other time, we would reboot.

We never had any lock-up problems. LCD occasionally doesn't come on, or displaying random vertial lines, or on but without back light, what I did was power off, unplug the battery then plug it back in and power on.

 

[Jaime Vallés]

Thanks for the stills, RGD. Those hand shots look great! When you have a spare moment, would you be able to post hi-res versions (2K TIFF or JPEG) with no post-adjustments of levels, so we can play around with them in Photoshop?

And thanks for letting us know about the issues you've had. It's good to know the state of things at the moment.

 

[David Battistella]

Recapping...

So far in this thread I have read that some USERS have:

Had the camera lock-up mid take.
Lost footage.
Reported that LCD does not power on.
Had crashing with RED alert.
and the suggestion that posting this information in a public forum is unreasonable.

While I can realize the logic behind this thinking, I think the best thing for all concerned parties is to be vocal.

My first sense is that it might have been an issue with one camera, but a few more people have reported problems that they had been keeping quite.

WE know that you are the early adopters and I appreciate you bein gon the leading edge. We know that you ahve to go through the growing pains that people who receive their camera's later will not. Are you guys under NDA or something?

To me the forum is not doing it job if people are not reporting all sides of the equation. Many people, including myself, believe in this project and what RED is trying to accomplish, but this is the first "problem" thread I have seen against TONS of really positive response and it is good information to have.

Thanks for posting.

David

 

[Steve Gibby]

Outside of the LCD cable problems, which RED is well aware of and solving, #8 has had no problems whatsoever. That's after two and a half weeks of extensive use: 3D testing, mobile 2D shooting, etc. #8 has been rock-solid dependable.

I reported the LCD cable problems to RED and they were already working on solving that. There have been guys who had reboot problems, but I'd guess that was more in the category of them getting to know the camera. Computers tend to become unhappy with instant reboots, and if you think about it, RED On is in sense a computer with a lens on the front.

There are a lot of owners/renters of RED One who are used to the instant start up and record functions of film and video cameras - thus the impulse to quickly push the power on button and expect immediate boot-up readiness from RED One. Give RED One the time it needs to boot. After fully powering down, I've usually given #8 at least 30 to 60 seconds before I hit the power switch and re-boot the camera - and I've had no re-boot problems whatsoever.

If I had a problem with #8, I'd go to RED via phone, email, and/or PM first to report it, and get their advice. If it was operator error, they'd let me know. If it was a commonly reported occurrence they would also let me know and give me an estimate on the firmware update that would solve it. Simple as that.

I think sometimes guys on this board like to think they're a hero by "getting the scoop" or "reporting the supposed bug first" on the open forum. They think that everyone is going to look to them with a "thanks for letting us know" pat on the back, and for sure, some here do. Not me. I would handle problems with #8 exactly like I described in the paragraph above, and I look at guys who rush to "report the scoop" as ignoring the most direct path to get their problem solved and find out if it has been reported - going directly to RED with the issue. A bunch of guys on the open forum who don't own a RED One camera and haven't used one aren't going to be able to give you the input you need to solve your problem - RED Team is going to be able to answer you questions and solve you problem. RED wants to know, and needs to know about operator error and equipment malfunctions – so why not take the fastest route to gettiing your issue solved by notifying RED directly about your issue?

I've found the customer service at RED to be exceptional. These guys are busting their asses to take care of their customers. Why not take camera issues directly to them? I guarantee you they will respond immediately and work hard to solve the problem.

Again, there have been no problems whatsoever with #8, except the faulty LCD cable, and RED is actively solving that issue.

 

[Michael Schrengohst]

That makes sense. Richard did try to contact RED but
no one is at the office on Sunday.

 

[Shawn Nelson]

Outside of the LCD cable problems, which RED is well aware of and solving, #8 has had no problems whatsoever. That's after two and a half weeks of extensive use: 3D testing, mobile 2D shooting, etc. #8 has been rock-solid dependable.

I reported the LCD cable problems to RED and they were already working on solving that. There have been guys who had reboot problems, but I'd guess that was more in the category of them getting to know the camera. Computers tend to become unhappy with instant reboots, and if you think about it, RED On is in sense a computer with a lens on the front.

There are a lot of owners/renters of RED One who are used to the instant start up and record functions of film and video cameras - thus the impulse to quickly push the power on button and expect immediate boot-up readiness from RED One. Give RED One the time it needs to boot. After fully powering down, I've usually given #8 at least 30 to 60 seconds before I hit the power switch and re-boot the camera - and I've had no re-boot problems whatsoever.

If I had a problem with #8, I'd go to RED via phone, email, and/or PM first to report it, and get their advice. If it was operator error, they'd let me know. If it was a commonly reported occurrence they would also let me know and give me an estimate on the firmware update that would solve it. Simple as that.

I think sometimes guys on this board like to think they're a hero by "getting the scoop" or "reporting the supposed bug first" on the open forum. They think that everyone is going to look to them with a "thanks for letting us know" pat on the back, and for sure, some here do. Not me. I would handle problems with #8 exactly like I described in the paragraph above, and I look at guys who rush to "report the scoop" as ignoring the most direct path to get their problem solved and find out if it has been reported - going directly to RED with the issue. A bunch of guys on the open forum who don't own a RED One camera and haven't used one aren't going to be able to give you the input you need to solve your problem - RED Team is going to be able to answer you questions and solve you problem. RED wants to know, and needs to know about operator error and equipment malfunctions – so why not take the fastest route to gettiing your issue solved by notifying RED directly about your issue?

I've found the customer service at RED to be exceptional. These guys are busting their asses to take care of their customers. Why not take camera issues directly to them? I guarantee you they will respond immediately and work hard to solve the problem.

Again, there have been no problems whatsoever with #8, except the faulty LCD cable, and RED is actively solving that issue.

Ditto. That's what I was getting at. Thank you for phrasing it much better.

 

[Ben Feuer]

Gibby, I'm really glad you haven't had any problems. That's great to hear. But I do think we have a right to know what the risks are of our investment. After all, I could as easily end up having RGD's experience as I could end up having yours. When I see both of your opinions - in a public forum - I understand that the story is in flux. That's fine. I'm not jumping to conclusions.

That said -

This is not some minor issue. Losing footage is the biggest issue a camera can have. Losing footage repeatedly ... without knowing it was gone until the end of the day ... that's a complete nightmare.
It's possible that RGD's case was isolated, but based on Jim's post I would say that's not the case. If a buggy RED that drops footage means two things -

1. Your big, fancy Hollywood clientele are going to look at the images, rent the camera, lose a quarter of their footage for the day and say, well I'm never going to touch RED again, it's too buggy.

2. Can't use RED as a primary camera on your own shoots if there's any sort of money involved - I'd rather get it on a DVX and have it be "in the can" (+ or - a few dropped frames) than lose footage en masse.

RED knows these issues have to be addressed, which is wonderful, but let's take off the blinders for a second here. This issue means that RED is being released essentially still as a beta. How long will it take to be complete? You don't know. Nobody does. Nobody knows for sure if it will ever be complete.

Based on Jim's track record, most of us will be willing to give him the benefit of the doubt. But at this point, my options in October will be paying a huge sum of money for something that may not ever be viable, or giving up my place in line - and I don't like either of those choices.

 

[Noah Kadner]

I would much rather hear the warts and all stories rather than the ominous- handle it privately with Red. Handle it out in the open, please. That makes Red look 100% honest and responsive. And it only increases my faith in this camera not the opposite. Transparency is the approach Jim has advocated from the start on this board.

We all know this camera is bleeding edge and there are going to be some bumpy spots. We are all here for the Six Flags roller coaster ride, not the smooth sail in the dinghy. Perhaps there is a concern of the "this is a scam" bile that some naysayers once held. We're well beyond that now with shipping cameras and images posting round the clock. Anyone who doesn't believe this camera is real and revolutionary is in denial.

That said, it's time to get to work. And yes, getting to work means saying oh and ah over the pretty pictures. It also means sharing trouble spots so we can all learn and avoid them during our own Red shoots and get to say oh and ah for ourselves.

Noah

 

[David Battistella]

Outside of the LCD cable problems, which RED is well aware of and solving, #8 has had no problems whatsoever. That's after two and a half weeks of extensive use: 3D testing, mobile 2D shooting, etc. #8 has been rock-solid dependable.

I reported the LCD cable problems to RED and they were already working on solving that. There have been guys who had reboot problems, but I'd guess that was more in the category of them getting to know the camera. Computers tend to become unhappy with instant reboots, and if you think about it, RED On is in sense a computer with a lens on the front.

There are a lot of owners/renters of RED One who are used to the instant start up and record functions of film and video cameras - thus the impulse to quickly push the power on button and expect immediate boot-up readiness from RED One. Give RED One the time it needs to boot. After fully powering down, I've usually given #8 at least 30 to 60 seconds before I hit the power switch and re-boot the camera - and I've had no re-boot problems whatsoever.

If I had a problem with #8, I'd go to RED via phone, email, and/or PM first to report it, and get their advice. If it was operator error, they'd let me know. If it was a commonly reported occurrence they would also let me know and give me an estimate on the firmware update that would solve it. Simple as that.

I think sometimes guys on this board like to think they're a hero by "getting the scoop" or "reporting the supposed bug first" on the open forum. They think that everyone is going to look to them with a "thanks for letting us know" pat on the back, and for sure, some here do. Not me. I would handle problems with #8 exactly like I described in the paragraph above, and I look at guys who rush to "report the scoop" as ignoring the most direct path to get their problem solved and find out if it has been reported - going directly to RED with the issue. A bunch of guys on the open forum who don't own a RED One camera and haven't used one aren't going to be able to give you the input you need to solve your problem - RED Team is going to be able to answer you questions and solve you problem. RED wants to know, and needs to know about operator error and equipment malfunctions – so why not take the fastest route to gettiing your issue solved by notifying RED directly about your issue?

I've found the customer service at RED to be exceptional. These guys are busting their asses to take care of their customers. Why not take camera issues directly to them? I guarantee you they will respond immediately and work hard to solve the problem.

Again, there have been no problems whatsoever with #8, except the faulty LCD cable, and RED is actively solving that issue.

Gibby,

Thanks for your eloquent post. I can see this point of view and it is good to know that you have no problems to report.

I think that RGD is just giving us his experience with the camera. I did not get the sense from his post that he was activly trying to get the scoop or anything, I mean the title of the thread is "RED SHOOT DAY" not, "REDis crappy and I want my money back.

He reported lock up of the camera during takes and I think that is fair. The fact that you report zero problems is also fair.

I agree that the first steps should be to contact RED and ask them to solve the problem. I think that is what he tried to do and he just mentioned what happened to him and his experience in his post. What is wrong with that?


David

 

[Steve Gibby]

Everyone who received cameras 6-50 was given Jim Jannard's personal cell number with an invitation to call him anytime we had concerns. Jarred Land has also sent out an email to everyone who received a camera so far, inviting them to call his cell or landline phone if they couldn't reach Jim with their concerns.

On 9/11/07 Brent Carter, Head of the RED Swat Team sent out this email to everyone who received cameras:

"First of all, I want to thank you for not only your long-term support of RED but also your patience with RED. Moving forward, the best way for you to get your questions and concerns addressed quickly is to allow your requests to come through the customer support department: Zak, Kevin, and Sean. All three have solid customer service, sales, and photography/film experience. They are available 24/7 to help you. And if they can’t help you, then know who can and they will get resolution for you.

And here are the two ways to get a hold of them:

Phone: <number deleted> follow the quick prompts to get to the right department (sales, service, tech support). Reps are onsite Mon-Fri 8am to 5pm PT. After hours, leave a voicemail for tech support and they will be paged.

Online: Create a ‘Tech Support Ticket’ on RED.com. Go to Contact Us in the footer of the website and then select the Technical Support webform. A rep will be paged with that ticket copy.



That all being said, if you run into any issues where you do not get a response in a timely fashion or any other concerns from the service you are receiving from RED, do not hesitate to contact me. My direct line is <number deleted> and my cell is <number deleted>. I am here to make sure you are supported 24/7."

If whoever rented that camera out to the original poster in this thread would have supplied the renter with the RED Team support info and the phone numbers to use if he had any problems, I'm guessing he would have received immediate attention by RED Team even though it was Sunday, and if it was operator error they would have been able to coach him through it.

My point is, as owners/renters of RED One we need to have the most direct tech support info available with us as we go onto location to shoot. If someone rents out their RED One, they should routinely give the renter access to the camera manual and the RED tech support contact info. If there is a problem in the field, then the fastest route to defining the problem and getting it solved is to go directly to RED Team - 24/7/365.

 

[Stephen Williams]

Hi Gibby,

I am sure people will appreciate those phone no's above.

Stephen

 

[ZzzZZz...]

Disclaimer "All negative things, such as hardware issues, bricked cameras and lost footage are to be omitted from any user experience before posting on reduser.net. "

worth a read
http://www.reduser.net/forum/showthread.php?t=2995