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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED Shipping

A

Arnold F.

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Has it also been everyone else's experience that RED does not ship your items insured and that they don't tell you that? I had to ask and have been told that I can find my own third party insurance company to handle insurance for their shipping. I've asked my sales rep twice if everything generally goes out uninsured and he's dodged the question, unfortunately.
 
hehe...now I'm even more confused. Since RED appears to ship everything uninsured what differences does it make whether I accept the package or not? If it's uninsured it's still my loss, is it not?

William, did your RED sales rep tell you that your camera was going out without insurance?
 
If I were the owner of Red, I'd probably do the same thing. I'd wager that the missing/damaged rate of packages drops substantially when not insured. The carrier/handlers don't know if it's worth $10 or $10,000 so it goes unnoticed. And when the occasional package shows up damaged, I'd cover having another sent out. /talking out of my arse
 
Why would that be a problem? If it doesn't reach you, you can still expect RED to honor its commitment to get you the merchandise. It's their risk, not yours. As has been said, if the package is damaged, don't accept it.
 
I assume that if I buy something as valuable as a camera, that I need to insure it - from the time of purchase.

If you buy a camera and you want it to be insured, you need to insure it. It doesn't become yours when it gets to you, it becomes yours when you buy it. Red's policy is not something unusual, it's the norm.
 
Why would RED or any company replace something someone else lost?


Terry VerHaar said:
Why would that be a problem? If it doesn't reach you, you can still expect RED to honor its commitment to get you the merchandise. It's their risk, not yours. As has been said, if the package is damaged, don't accept it.
Click to expand...
 
I used to have an internet business for a short while and it never occurred to me to ship things without insurance, even if the item was only $100.
 
Naturally, all my gear is insured. I just had no idea that you would buy an expensive item from a company and they wouldn't ship it insured. That's never been my experience.


D Fuller said:
I assume that if I buy something as valuable as a camera, that I need to insure it - from the time of purchase.

If you buy a camera and you want it to be insured, you need to insure it. It doesn't become yours when it gets to you, it becomes yours when you buy it. Red's policy is not something unusual, it's the norm.
Click to expand...
 
When I purchased my Scarlet I was a bit shocked that it wasn't shipped insured. I spoke with fedex and they told me in writing that they would be held responsible for any loss or damage of the package while in their care, without any additional insurance, so this was good enough for me (and thankfully my Scarlet arrived without a hitch). I would have felt much better if Red had have been able to offer insured shipping as an option. I'm not sure why they can't, but I don't work in the shipping industry.


Terry VerHaar said:
Why would that be a problem? If it doesn't reach you, you can still expect RED to honor its commitment to get you the merchandise. It's their risk, not yours. As has been said, if the package is damaged, don't accept it.
Click to expand...


Red is a pretty amazing company, but if fedex lost my Scarlet I don't think Red would jump straight to the rescue sending another. I think it would be a long drawn out process with a lot of paperwork.
 
Unfortunately, for reasons in addition to those I've listed here, my most recent purchase has been almost nothing but hitches, requiring dealing with a supervisor, switching sales reps, having questions go unanswered after multiple times asking them; lots of weird stuff. No point in going into it all but it's been amazing at times and not in the way you mean, unfortunately :).

 
Nobody ships gear insured, it is the responsibility of the buyer to insure your purchases. Technically, once the item leaves the shippers hands it becomes the buyers responsibility.
You can either add insurance with the carrier, or better yet... Insure the equipment (effective the day it ships to you) and you are covered during transit.
 
If this was a problem this forum would be full of damaged and not delivered threads. These are very uncommon and quickly resolved, so I don't see the issue? Did you have a bad experience with red items delivered? None so far in my part, and I'm not in the most accessible place in the world!
 
Arnold F. said:
Why would RED or any company replace something someone else lost?
Click to expand...

I am not a lawyer but I think it reasonable to assume that it is not "yours" until you actually take delivery. If it is lost on its way to you, it is not your responsibility and is, therefore, still within your rightful expectations to receive your merchandise.

Looked at another way: If you, as an eBay seller, ship something to an eBay buyer and they never receive it, would you simply expect them to go away? Forget, for the moment, about whether you insured it or not. The buyer should certainly not have to pay for something thay never saw. That person is you if your Scarlet is lost in shipping. Ypu simply let RED and the delivery company work it out.
 
Greg M said:
Nobody ships gear insured, it is the responsibility of the buyer to insure your purchases. Technically, once the item leaves the shippers hands it becomes the buyers responsibility.
You can either add insurance with the carrier, or better yet... Insure the equipment (effective the day it ships to you) and you are covered during transit.
Click to expand...

Sorry - I call BS on this.
 
Terry VerHaar said:
Sorry - I call BS on this.
Click to expand...

Call BS on what???
You need to start reading the agreements you sign when you buy equipment. Its yours when it leaves the sellers hands. All manufactures are the same.
Do you think B&H is adding insurance to shipping on your equipment purchases...no they are not. Nobody automatically adds insurance to freight.

Guys, if you are buying an expensive camera, you are surely insuring it arent you? Your insurance covers the gear in transit and will cover anything from the moment you purchase it. That is assuming you bought a proper policy. There is no reason to pay a premium for carrier insurance unless its just the amount of your deductible.
 
D Fuller said:
I assume that if I buy something as valuable as a camera, that I need to insure it - from the time of purchase.

If you buy a camera and you want it to be insured, you need to insure it. It doesn't become yours when it gets to you, it becomes yours when you buy it. Red's policy is not something unusual, it's the norm.
Click to expand...

exactly.
 
Wow- the funny thing is that this thread started because of something that wasn't even a problem. The statements here defy all logic and experience. I leave you to agonize with your own demons. :smiley:
 
look at it this way:

cost to ship Scarlet via Fedex ground $25.00
cost to ship Scarlet via Fedex Ground Insured $230.00

cost to ship Scarlet via Fedex ground fully insured with your existing equipment policy $25.00
 
FYI- If you bought a Red, you agreed to this:

4. DELIVERY AND ACCEPTANCE – Unless otherwise provided by Red in writing, all product shipments shall be made Carriage Paid To Destination (CPT-Destination) from the Red facility at Irvine, California, at which time the title, risk of loss or damage shall pass to the Buyer when the products are transferred to the carrier. Buyer shall be the importer of record for all purchased products, if applicable. Licensing requirements for importation to non-U.S. countries is the sole obligation of the Buyer. In the absence of specific shipping instructions from the Buyer, Red will ship by the method it deems, in its sole discretion, most advantageous. Transportation charges will be collected prior to shipment. Unless otherwise specified, products will be shipped in standard commercial packaging. When special packaging or export instructions are requested by the Buyer, any additional costs will be the responsibility of the Buyer. Red reserves the right to reject certain shipping or packing methods. All sales where Buyer opts to use Buyer’s preferred freight forwarder, the shipments will be made “ex works” (Incoterms 2010) from Red’s facility, Irvine, California.

This is pretty standard language in any equipment purchase.
 
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