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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED MINI MAG , MINI MAG SIDE MODULE and MINI MAG STATION now shipping.

Marcos Montenegro said:
My first rant here, but also praise for RED.

RANT-
When I placed my order all mini-mag items (SSD module, reader and 512GB SSD) were IN STOCK at RED.com. I placed an order on Dec 24th. On the 26th, my rep sent me an email thanking me for the order and stated "As these items are listed as In Stock please allow for an approximate processing time of 1-2 business days before these items ship.". Later that same day I got the FEDEX tracking number. I was thrilled!
So, I put my 1.8" SSD items for sale the day after and sold them without issues. However, after I had already shipped the 1.8"s to the new owner I realize the FEDEX tracking number was for ONLY ONE item, the reader. WHAT? I called my rep and he really had no idea; tried to tell me orders over the holidays, bla, bla, bla.
Why is it that e-commerce mega-sites like Amazon, B&H, Sweetwater, etc, have a GAZILLION more items than RED, but if they show an item in stock, it's in stock, and the minute it no longer is their webpage shows it. I find it hard to believe that RED doesn't have an efficient e-commerce inventory management database strategy and implementation. Sometimes, it seems like they got a guy with an abacus counting inventory. Have they gotten better? Absolutely, but that's e-commerce 101 in my book.

PRAISE-
Of course I was mad. I have a corporate shoot tomorrow (Jan 11th) and didn't want to rent gear cutting through my profit. Anyway, so I complained to my rep again and again, and asked if the shipping method could be expedited so I can have the items before Saturday's job. All week I've been sitting with a non-working Epic without an SSD module and mini-mag SSDs. But, yesterday night I got the 2 FEDEX tracking numbers and were overtightened and will be delivered today. Yay!
Click to expand...

Hey Marcos.. sorry we fucked the pooch the first time around but glad you got sorted in time.
 
Any having issues with their mini mag readers? I finally got around to test mine (after shooting a ton) and found the mag reader to not work. Working with Red to hopefully overnight a new reader to me ASAP. Just wondering if anyone else had issues.
 
Tried everything i think i just got a bad one. The light comes on but it doesn't mount. o i'm frustrated because Red RMA won't send me a replacement, but rather they are having me send it in for repairs which will tai 3-5 business days :-(. I knew i should've order two readers! My wife warned me too and told me to get two. Trying to work things out with my rep now before my client rips my head off :-)

Thanks for all the advice Ketch.
 
Does anyone is Utah who i don't know have a mini mag reader on this forum? Red RMA department dropped the ball today and i'm sitting dead in the water . Frustrated :mad2:. but trying to make the best of a bad situation.
 
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sorry to hear jacob....i got my reader a while ago....got my side module today and am waiting for the only thing that showed as "shipping"...the mags...
 
Sorry to hear Jacob, however if the light comes on, it means that there is power coming in to the Mag but possibly still not enough to run, and this could either be because of a bad AC adaptor or a bad USB 3 cable which in turn does not allow for connection to your computer.

I had this happen with the 1.8" Mag reader and worked when I got a new USB3 cable.

Either way I hope you get it resolved soon, and yes, sound advice... Always have a back up... ;)
 
I only spent about 10 mins playing with the mini mag and then I had to run, but in that brief time with it, I noticed that I couldn't select any compression below 16:1. I'm running the latest firmware. Anybody else had this problem or maybe I didn't enable something. I'll double check when I get home.
 
Ok, just got back home and I'm still having trouble. I even re-installed the 5.1.34 firmware and I keep getting this message about my mini-mag not being a redmag.

minimaghelp.jpg


I can still record and playback media but I can't select a compression ratio lower than 16:1 and that in turn, also disables me from selecting a frame rate higher than 24p.
 
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Mine comes in tomorrow… hopefully without the same issues. I'm assuming firmware has to be updated to the latest to get it working. Fingers crossed.
 
I updated my firmware just now and mine works fine.... FWIW
 
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