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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED.com - My Account - Online BETA

Ryan Erwin

Ryan Erwin

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The BETA version of the RED.com "My Account" section is now online. This section enables you to do all typical order management including:
- Modify Open Orders (change quantities, remove items, drag items between open orders)
- View Order History
- Add multiple "users" to your account via the "Alternate Contacts" section
- Change your password and email address

If the information you see in My Account looks "way out of wack", just remember that his is a beta release. Don't panic. Just contact myself (ryan@red.com) or your Bomb Squad rep and we'll get to the bottom of it.

If you locate any bugs or have any suggestions, please shoot me an email (ideally with a screenshot) to ryan@red.com and explain what happened to cause the issue.

Enjoy!

http://www.red.com/my_account
 
Excellent. This is great. Glad you all got this up and running. It will make tracking orders a lot easier, and I can stop pestering Nate...

One question: When it says that something is "Completed" in the order history, what does that refer to? Does that mean billing is completed? Or shipping completed?

Because my 50-150mm lens order is listed as "completed," and I have not received it yet, so shouldn't this be listed as something else, like back-ordered? Or something else?
 
Just what I was hoping for. You guys are rocking... well other than sending my lens 2nd day service rather than overnight as I had ordered online. :-)
 
Looks good!

My EVF is listed as completed under my primary camera / acessories order which is a closed order. I wish that were the case, but I'm assuming you guys are handling the EVF situation differently.
 
very cool brother ,
i could imaging the logistical side of the production and delivery of individual orders could be a real nightmare this will ad a great deal of convenience for you guys and customers alike ,this will enable me to update my order in a more sensible manor too. just having a look at products page at the descriptions which is new to me (im sure they been there for a while though) , so very cool ! thanks Ryan!



Khristian
 
Looks like I've got a Red Camera Body on order (although I already got mine)... and its status is "Downloading".

How cool is that... the Red One camera has gone so high-tech, you can download the whole camera body over the internet.

Is that some new nano-technology you Red genuises are developing over there? :)
 
Jason Ing said:
Looks like I've got a Red Camera Body on order (although I already got mine)... and its status is "Downloading".

How cool is that... the Red One camera has gone so high-tech, you can download the whole camera body over the internet.

Is that some new nano-technology you Red genuises are developing over there? :)
Click to expand...
Red has gone Quantum
 
I just added a new order. While it does show up on the order details page, my balance was not updated and it says I only have 5 orders, while you can see 6.

The status of my new order is all "Download" and I can't change the address of the newely added order. I can change the address of all other orders.

Beyond that, everything else is correct and I was able to remove items I no longer wanted. Thank you for making this easy.
 
Jeff Kilgroe said:
Looks good!

My EVF is listed as completed under my primary camera / acessories order which is a closed order. I wish that were the case, but I'm assuming you guys are handling the EVF situation differently.
Click to expand...

Same here. Even the two RED RAM are completed (must have overseen them while unboxing). On the other hand we seem to have ordered and canceled our bodies several times (at least 3).
 
Ryan - I'm getting a 500 Unknown Server error when I try to open the "Open Orders" page. It worked earlier today, but now it's broken.
 
FYI, "Downloading" orders have not yet been entered into our central accounting system, so any adjustment to your balance, etc isn't reflected. Typically the order will be entered into the accounting system and available for updating within 30 minutes.
 
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