Red Cine-X won't run RED Rocket? Help

[Marc Dunham]

I'm running my RED Rocket to my Macbook Pro through thunderbolt chassis. This worked fine before I reformated my laptop. Now after installing latest Red Cine and Red Rocket driver I get this error on start up.

"Red Rocket #0 Driver and or Firmware is out of date.
This version of Red-Cine X requires Driver: 1.4.28.0 and firmware 1.1.16.8 to use this red rocket card"

Now I'm running 1.4.32.0 driver since thats the latest, but shouldn't be a problem right? Also when I try to turn it on in the program it just tells me its being used by another program, yet nothing else is open, tried restarting to no avail. Checked the system log and it does recognize the RED rocket. Anyone have an idea what could be going on?

 

[Sulekh Suman]

you need to update your OS to 10.8.2. what's your OS currently?

 

[George Tsai]

You need to update the red rocket firmware. it is included with the Red Rocket Installer.

 

[Marc Dunham]

OS is updated...thought I did firmware, however I'll double check and run it again

 

[George Tsai]

OS is updated...thought I did firmware, however I'll double check and run it again

the driver is different from the firmware, just want to make sure If the system can identify the card i'm guessing your driver installed properly, so probably just missed the firmware update for the rocket.

 

[Marc Dunham]

Ya forgot firmware update..get this error

Currently installed firmware:
SV_ERROR_UNKNOWNFLASH. This flash chip is not supported by the software.
ERROR: 1.1.16.5
Upgrade RED Rocket card s/n 30093278 to firmware 1.1.16.11 ?


Press 'y' (one card) or 'a' (all cards) and 'Enter' to continue,
or any other key and 'Enter' to abort: a


Upgrading card s/n 30093278 to firmware 1.1.16.11. This may take several minutes.
Please make sure the computer is NOT powered down during the upgrade procedure.


program: res=90 'SV_ERROR_UNKNOWNFLASH. This flash chip is not supported by the software.', press 'Enter' to continue.


program: res=90 'SV_ERROR_UNKNOWNFLASH. This flash chip is not supported by the software.', press 'Enter' to continue.


program: res=90 'SV_ERROR_UNKNOWNFLASH. This flash chip is not supported by the software.', press 'Enter' to continue.


flash : 1.1.16.5 virtex 20110913 1.1.16.5
flash : 1.1.16.5 spartan 20101215 1.10.3
flash : 1.1.16.5 firmware
Verification failed.


Sounds like I'll have to upgrade it in my Mac Pro and try it from there.