Red Accessories - Sexy vs. Crappy

[Jarred Land]

We have addressed the finishing irregularities with a new process. This is a running change that is almost complete.

Most of the parts we have sent out were just fine ( as reported here ) but some of you may have gotten some parts that don't have a finish that lives up to expectations. You can contact customer service and send them back, and we will update them with the new finish.

Just under 7 minutes

 

[Brigham Edgar]

um.. this thread started YESTERDAY at 3:30pm ( on a Saturday mind you )

how is responding in 24 hours .. on a Sunday.. ignoring the issue?

Jeeze.

Not sure on operations at RED whether it's a 7 day operation or not, but if it's a closed up shop for the weekend thumbs up for you to be on here. Did you manage that beer yet? I'm sure if any of you blokes make it down to Australia there will be a cold one waiting for you...might even shout you a few!

 

[Jason Ing]

and no, i don't expect an immediate answer, Jarred. You and the Red team are frickin' awesome in customer service, etc. It matches the quality of the Red camera.

But considering the Red team has personally raised the bar so frickin' high...

...well, I'll be checking back here in an hour or so for the answer. lol. j/k.

 

[Jason Ing]

lol! okay, jarred proved my point and even beat my next post. i guess an hour was really underestimating you.

 

[Luis Otero]

Personally, and many of you anonymous ones will disagree with me, I think that reduser.net should use real names like DVInfo.net. I find that people are MUCH more liable to take some cheap attack or word something way over-the-top, if they can hide behind a silly name without any possible reprecussions... But that said, some of these posts are pretty offensive to the people working so hard. RED has said in past posts "keep on us," but that doesn't mean in a rude and attacking manner.

KW

Kevin,

I 100% agree with your position. I use my real name so people know where the comments are coming from. If I say something wrong, I will admit it and correct it as appropriate.

Again guys and gals, just follow the channels. Your issues will be resolved if you follow the systems Red has put in place to correct any complaint. They are very good at this, and take it very seriously.:weight_lift:

Luis

 

[Jason Ing]

is it possible to change our id's after the fact? i tried along time ago, but couldn't find anything.

 

[Pig]

That post was way out of line...wait a sec, I wrote it!

Goes to show that tempers can run wild if untethered; sorry for any offense; although it wasn't meant quite as offensive as it now [admittedly] sounds, it was still over the line.

'pologies...

 

[Mark Pedersen]

We have addressed the finishing irregularities with a new process. This is a running change that is almost complete.

Most of the parts we have sent out were just fine ( as reported here ) but some of you may have gotten some parts that don't have a finish that lives up to expectations. You can contact customer service and send them back, and we will update them with the new finish.

Just under 7 minutes

Jarred,

Thanks for the response (and on a Sunday night mind you!). That's exactly what I was hoping for—a response to user feedback and concerns that were posted long before my post, and had become a concern of mine as a result. It is exactly what I thought Red's response would be. A responsible, "we'll take care of it".

I was quite surprised by the intensity of the reactions and not at all happy with some of the negative and inflammatory responses that implied that Red had devious intensions. What's appropriate on this site is community discourse, user feedback and questions to Red about its products and service. What's not appropriate is insulting and rude behavior.

Please understand that the intent of my post was to draw attention to an issue that concerned me (and presumably others) as a customer with Red accessories on order. Assuming that the fit & function of the parts will be addressed as well, you've addressed my concern. Thanks!

(I was happy to wait until Monday BTW!)

Cheers,
M

 

[Brent Carter]

Not sure on operations at RED whether it's a 7 day operation or not, but if it's a closed up shop for the weekend thumbs up for you to be on here.

Our "published" hours of operation are on http://www.red.com/contact_us .

However, just check the timestamp on recent posts from Jarred, Jim, me, the BOMB SQUAD, etc. and see that our actual hours of operation might be a little beyond that

Thanks, BC

 

[Mark Pedersen]

So when are you guys actually "gone"? Never it seems

Such is the nature of biz today.

Thanks for being there for us in thick or thin.

M

 

[Brent Carter]

RED isn't a job, it's a lifestyle. If you want to thank anyone, thank our significant others who let us sit in bed typing away on REDUSER instead of going to sleep, haha.

BC

 

[PMascetta]

We have addressed the finishing irregularities with a new process. This is a running change that is almost complete.

Most of the parts we have sent out were just fine ( as reported here ) but some of you may have gotten some parts that don't have a finish that lives up to expectations. You can contact customer service and send them back, and we will update them with the new finish.

Just under 7 minutes

Hey Jarred, so glad to hear this. I was starting to shop around at other third party accessory sights and it felt like I was cheating on my significant other.

 

[Jason Ing]

Hey Jarred, so glad to hear this. I was starting to shop around at other third party accessory sights and it felt like I was cheating on my significant other.

yeah, my knee jerk reaction was based on a similar line of thought... I really want ALL THINGS RED. :blush:

 

[Mark Pedersen]

RED isn't a job, it's a lifestyle. If you want to thank anyone, thank our significant others who let us sit in bed typing away on REDUSER instead of going to sleep, haha.

BC

So is being a user on Red user! Good night!

M

 

[Steve Gibby]

IMO RED Team does a remarkable job of listening to their customers and addressing their concerns quickly and decisively.

I've purchased tons of RED accessories, and been very happy with them. My personal thanks to RED Team for the long hours and hard work...much appreciated by this customer and the other customers in my sphere of associates.

You guys seriously rock!

 

[Brent Carter]

I mentioned the plan in another thread, but want you to find it here:

"If you think an accessory part does not have a finish that meets your expectations, please get us those parts at a convenient time that does not affect your shooting schedule. We will get the finish updated to our current coating specifications. Note, this process can take up to two weeks.

If you think a part is out tolerance, please let us know. If it is, the part will be replaced."

Thanks, BC

 

[Jason Ing]

You guys got your work cut out for you to have to post to multiple threads to get the word out. That's crazy. A job by itself.

props to brent, jarred, and the red team.

 

[Jason Ing]

maybe someone at red can setup a latest news/info thread where only red can post to on smaller issues (but not as big news as jim's recon). other redusers of volunteer firefighters can help get the "official" word out and help put out little fires like this one started. as a reduser addict, i'd be a volunteer myself and make sure to spread the news to other users in other threads and set people straight.

 

[Alexander Christ]

Jarred and Brent, thanks a lot for claryfing and disposing of once and for all this issue. I'm looking forward to the new finish.

 

[Steve Sherrick]

Thanks for stepping up to the plate on this guys. Jarred, you are a patient man. I'm sure it's tough coming under fire while working non stop, so props to you guys for sticking it out.

I think it's fair for customers to get their money's worth. I think there has been a nice system of checks and balances here on the forum, but sometimes it does get a little brutal. As long as at the end of the day, we can all agree that the RED is better off for it and there are no personal attacks, I think it's good progress. So far, Red has responded to a lot of the issues and they admit it's an evolving process. If everyone contributes constructive praise and criticism, the path to a better product will happen faster.