PLAYBACK FAILURE - SCROLLING EVF PICTURE! 3 X EPIC's... URGENT HELP PLEASE.

[Mark Toia]

Hi PLAYBACK FANS...
We have a PLAYBACK FAILURE!

I've just had 3 EPICS at the same time loose EVF PLAYBACK...Actualy, not so much loose it, but we have ended up with a scrolling video playback, like and OLD 1970's TV...
The Scrolling image is through the EVF's only.. Perfect one day... 3 Separate EVF's on 3 separate EPICs go down at the same time.... Very very Odd.

Playback through the 5 inche touch and HDSDI monitors are perfect. All EVFs Scrolling image... all at the same time, all on separate bodies...

Any one have the problem, Anyone found a way to fix it quickly

RED.. ? Please pipe in. We are on set and shooting hard and using EVFs for PLAYBACk.. please help.

Cheers guys.

 

[Milan Spasic]

Had the same problem recently, restarted the camera and it worked fine after that.

 

[Mark Toia]

Had the same problem recently, restarted the camera and it worked fine after that.

Not so lucky...

 

[Justin Marx]

Mark, same prob, use the LCD, it will work.

 

[David Battistella]

Mark,

I know you have e-mailed RED by now. I would:

1. Power down and remove all batteries, disconnect everything from the brain and power down for at least a minute with nothing attached. Then try to restart.

IF nogo then,

2. Save your setttings and then go into the menu and do a FACTORY RESET with the camera powered up, cycle power and try again.
If nogo

3. POwer down and do a FW update on one of the camera's
if nogo

4. Rollback to 1.7 (no playback)


That's what I would try first. Also try to remain calm ( i know it sounds dumb but it matters)


David

 

[Justin Marx]

It will keep doing it when playing back through the EVF, just use the LCD (for now)

 

[David Battistella]

Justin,

You are saying that if you control playback from the BOMB EVF the problem persists, but if you use the LCD, it's fine?

David

 

[Randall Brown]

Its a known issue with Red. Still let them know. They are working on it. A firmware reinstall cures it for me, but it does come back.

 

[Curran Giddens]

Spooky. It must be because it is Friday the 13th.

 

[Keegan@Netflix]

Mark,

If you haven’t already please send a support ticket also get log files for the cameras ready to send as well, more info you provide the better.

Regards,

 

[stu aull]

Thanks for posting Mark-
Scarlet about to arrive and I only have a BOMB so this would be baaaaaad.....
So, Playback Nazi: "No playback for you!"

akk....

Stu Aull
Alaska

 

[Ray Palin]

Hi Mark,

Yes I have the same problem too. Hope it's fixed in the next FW update....hopefully soon.

 

[R. Gonzales]

Hi PLAYBACK FANS...
We have a PLAYBACK FAILURE!

I've just had 3 EPICS at the same time loose EVF PLAYBACK...Actualy, not so much loose it, but we have ended up with a scrolling video playback, like and OLD 1970's TV...
The Scrolling image is through the EVF's only.. Perfect one day... 3 Separate EVF's on 3 separate EPICs go down at the same time.... Very very Odd.


Playback through the 5 inche touch and HDSDI monitors are perfect. All EVFs Scrolling image... all at the same time, all on separate bodies...

Any one have the problem, Anyone found a way to fix it quickly

RED.. ? Please pipe in. We are on set and shooting hard and using EVFs for PLAYBACk.. please help.

Cheers guys.

Mark check the temp of the camera when it happens. This is just a guess but your fan might be set just a tad too low. Then again I probably don't know what I am talking about.

Good luck

 

[Mark Toia]

Mark,

I know you have e-mailed RED by now. I would:

1. Power down and remove all batteries, disconnect everything from the brain and power down for at least a minute with nothing attached. Then try to restart.

IF nogo then,

2. Save your setttings and then go into the menu and do a FACTORY RESET with the camera powered up, cycle power and try again.
If nogo

3. POwer down and do a FW update on one of the camera's
if nogo

4. Rollback to 1.7 (no playback)


That's what I would try first. Also try to remain calm ( i know it sounds dumb but it matters)


David

Thanks David. I'm Calm.., But cannot believe this happened on 3 of my EPICs ion the same day with 3 BOMB EVF's! On the only Day were I needed them. Bit Grumpy!
PLAYBACK has been a god send still.. but who would have ever thought it would wipe out the EVF's .

 

[Mark Toia]

Mark,

If you haven’t already please send a support ticket also get log files for the cameras ready to send as well, more info you provide the better.

Regards,

Sent a ticket, but not the log files... will do over the next few days when shoot is over.

cheer's... Obviously a known problemm I hope you fix it quick.!

Thanks Michaelk.

 

[Mark Toia]

Mark check the temp of the camera when it happens. This is just a guess but your fan might be set just a tad too low. Then again I probably don't know what I am talking about.

Good luck

Always worth a look... cheers.

 

[David Battistella]

Thanks David. I'm Calm.., But cannot believe this happened on 3 of my EPICs ion the same day with 3 BOMB EVF's! On the only Day were I needed them. Bit Grumpy!
PLAYBACK has been a god send still.. but who would have ever thought it would wipe out the EVF's .

Freaky. I hope it works out for your Mark.

Keep us posted.

David

 

[Nate Clapp]

Same thing happens on mine (epic x) and a friends epic m. My solution was never do playback w evf. I assumed it was always the case, ie a known bug. I plan to do some reinstall firmware this weekend for other reasons, see if I can ever get it to work properly. I have had it happen in room temp environment and with the camera recently booted up as well as a little later in the day so it is not a overheat situation...

 

[rick rifici]

Had the same problem but then worked out that the EVF wont play 5K back . Only on the Touch screen will.

 

[Mike Van Laanen]

There was another issue with the Bomb a few weeks ago in a thread of its own. Sorry can't find it right now. Could these two issues be related? I remember it had to do with color and contrast of the image and one of the issues was the Bomb internal heater. Don't quote me on this, please. Just a rough guess. I am hoping for a firmware upgrade to the Bomb that will address these problems. Have one in hand , but still waiting for my X, so I can't even test yet. I know Red will get this straightened out soon.