Out of Box Fault

[Simon Christidis]

I received a new Komodo camera today .
Using batteries and swapping to mains adaptor for power.
I get a green light at the power connector.
I get a red record light.
I get a orange light on the power button.
The power button wont turn the camera off.
I get the fans running.
No screen.
Wont force upgrade.

any ideas ?

 

[Phil Holland]

I'd contact RED Support, but first!

And in this case I'll swipe this from the Komodo Manual found on RED.com.

HARD RESET
When the camera is experiencing firmware issues that do not respond to normal remedies, you can perform a hard
reset. Performing this reset will clear all user files (presets, LUTs, etc.) in addition to resetting all user settings to their
default settings.

To perform a hard factory reset, perform the following:
1. Switch the camera power switch OFF.
2. Press and hold the REC button on the right side.
3. Switch the camera power switch ON.
4. When the "Initializing" screen display, release the REC key.

The camera resets all of the settings to default values.

 

[Simon Christidis]

Thanks Phil

Thanks Phil

I'd contact RED Support, but first!

And in this case I'll swipe this from the Komodo Manual found on RED.com.

HARD RESET
When the camera is experiencing firmware issues that do not respond to normal remedies, you can perform a hard
reset. Performing this reset will clear all user files (presets, LUTs, etc.) in addition to resetting all user settings to their
default settings.

To perform a hard factory reset, perform the following:
1. Switch the camera power switch OFF.
2. Press and hold the REC button on the right side.
3. Switch the camera power switch ON.
4. When the "Initializing" screen display, release the REC key.

The camera resets all of the settings to default values.

Thanks Phil tried everything there's a new replacement on its way today.

 

[Dominik Muench]

what housing are you going to use Simon ?
Making one yourself ?
Keen to see this baby if they ever let me back into the country again lol