Welcome to our community

Be a part of something great, join today!

Log in
  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

New Scarlet dead after 20 hours...

C

Cedric Larvoire

Well-known member
Joined
Mar 26, 2012
Messages
61
Reaction score
0
Points
0
Hello everyone,

so there it is... my camera died right away and I'm a bit panicked, although I know it happens, and I hope RED will solve the situation soon and get me a new one. I don't really know what happened, I was on my first shoot, the camera was treated extremely well, and was either in my hands or in a pelican case. Suddenly, while shooting, the screen displayed a "recording error" and the camera had to shut down. When rebooting it, it started normally... we rolled, and there was the same error again. We decided to take a break, let the camera cool down. After a couple of minutes, we started the camera again. It worked, but the touch screen was not responding. We were almost done for the day, so we decided the wrap.

I went home, turned the camera on, and everything was fine! Working perfectly. I even managed to switch the new firmware, record in different resolutions etc...

The morning after, we arrived on set, the camera started but the touch screen was not responding again. I tried to reboot, and the camera never booted again. I put the redvolt in, the red button lights up, I press it, the fans start, but the button stays yellow and doesn't boot. It never went past that stage again.

Have you ever experienced something like that?

I have one question though to you guys : I ordered the camera in the end of june, on RED website. I live in europe, so it was shipped to Pinewood. I went to collect it myself there... the camera's number surprised me : #0944

I see a lot of people getting #2XXX Scarlets, so I'm a bit surprised to have such a low number. Is there any chance it was a refurbished camera? Can they do that?
I don't know, I guess I'm just being nervous after investing so much money into it. I hope it gets solved soon! Any comments/idea is welcome! Thanks!
 
The number means nothing.. Did you try rolling back to a really early firmware that is proven to have few problems? You should never use the beta firmware on a job. Doesn't sound like your camera died, just sounds like the firmware your using is not that happy..
 
Cedric Larvoire said:
Hello everyone,

so there it is... my camera died right away and I'm a bit panicked, although I know it happens, and I hope RED will solve the situation soon and get me a new one. I don't really know what happened, I was on my first shoot, the camera was treated extremely well, and was either in my hands or in a pelican case. Suddenly, while shooting, the screen displayed a "recording error" and the camera had to shut down. When rebooting it, it started normally... we rolled, and there was the same error again. We decided to take a break, let the camera cool down. After a couple of minutes, we started the camera again. It worked, but the touch screen was not responding. We were almost done for the day, so we decided the wrap.

I went home, turned the camera on, and everything was fine! Working perfectly. I even managed to switch the new firmware, record in different resolutions etc...

The morning after, we arrived on set, the camera started but the touch screen was not responding again. I tried to reboot, and the camera never booted again. I put the redvolt in, the red button lights up, I press it, the fans start, but the button stays yellow and doesn't boot. It never went past that stage again.

Have you ever experienced something like that?

I have one question though to you guys : I ordered the camera in the end of june, on RED website. I live in europe, so it was shipped to Pinewood. I went to collect it myself there... the camera's number surprised me : #0944

I see a lot of people getting #2XXX Scarlets, so I'm a bit surprised to have such a low number. Is there any chance it was a refurbished camera? Can they do that?
I don't know, I guess I'm just being nervous after investing so much money into it. I hope it gets solved soon! Any comments/idea is welcome! Thanks!
Click to expand...

Did you try with other media cards when it first said recorder error?
You may want to force upgrade the firmware in order to reboot it.
A would assume, and anyone from RED or RED europe can tell me that I'm wrong, the possible reason you have a low number (under 1k) might be that early production run they send out a batch to europe at a time. And that's why it 944, even though there about 4k+ scarlets out now.
 
Can't help you with your camera problems, but I am certain yours is not a refurbished unit. Chalk it up to shipping and customs delays.
 
Justin Marx said:
The number means nothing.. Did you try rolling back to a really early firmware that is proven to have few problems? You should never use the beta firmware on a job. Doesn't sound like your camera died, just sounds like the firmware your using is not that happy..
Click to expand...

I didn't use the beta one (3.3.3), but the latest official one (3.2.19).
I totally agree on not updating the firmware while on a job, unfortunately, we were having these recording errors that where completely preventing us from shooting. So I guessed it was a risk worth taking, and I was wrong ...
 
Last edited:
Jon Carr said:
Did you try with other media cards when it first said recorder error?
You may want to force upgrade the firmware in order to reboot it.
A would assume, and anyone from RED or RED europe can tell me that I'm wrong, the possible reason you have a low number (under 1k) might be that early production run they send out a batch to europe at a time. And that's why it 944, even though there about 4k+ scarlets out now.
Click to expand...

it makes sense, I was just curious :)
 
Cedric Larvoire said:
I didn't use the beta one (3.3.3), but the latest official one (3.2.19).
I totally agree on not updating the firmware while on a job, unfortunately, we were having these recording errors that where completely preventing us from shooting. So I guessed it was a risk worth taking, and I was wrong ... So you think I should do the force update to an older version? That is not causing any problem with my warranty, right? (I became paranoid after that incident)
Click to expand...

I will try that. It's weird it worked so perfectly after I installed it though.
 
Last edited:
Cedric Larvoire said:
sorry about the stupid question with force upgrade, yeah, it's just a normal upgrade :) I will try that. It's weird it worked so perfectly after I installed it though.
Click to expand...

One more detail : the installation of the 3.2.19 was supposed to take up to 45 seconds with fans at full speed, according to the documentation. When I upgraded, it only took about 10 seconds (max). Is that a clue that something might have gone wrong? Or is it that quick for you too??
 
Sorry to hear about your troubles, don't worry I am sure Red will have you set up and functional in no time. I am always amazed to hear horror stories like this, we have shot 650 hours on our Scarlet so far without any issues at all, knock on wood! So hopefully your next one should be more like ours!
 
Cedric Larvoire said:
One more detail : the installation of the 3.2.19 was supposed to take up to 45 seconds with fans at full speed, according to the documentation. When I upgraded, it only took about 10 seconds (max). Is that a clue that something might have gone wrong? Or is it that quick for you too??
Click to expand...

that's fine, wait the 10 seconds and take out the card before turning on.
 
Brian Merlen said:
Sorry to hear about your troubles, don't worry I am sure Red will have you set up and functional in no time. I am always amazed to hear horror stories like this, we have shot 650 hours on our Scarlet so far without any issues at all, knock on wood! So hopefully your next one should be more like ours!
Click to expand...

yep, I guess the first week is the test of fire for these babies... when they survive it, they seem to last... I was unlucky. I got 2 commercials this week, I was so happy to start making my money back, now I have to rent one from fellow cameramen, not so cool, hehe
 
So I tried the force upgrade, but the camera is not going far enough in the booting process to do anything...
RED has been very reactive and the camera is on its way there now. They covered the shipping since the camera had problems so quickly! Thanks Red !

more news soon hopefully!
 
For what it's worth, my Scarlet bricked with only 25hrs on it. RED was great and repaired the camera right away. (within a week)

No problems since.
 
Well, I had similar problems...Camera not booting up pass the amber LED stage. Fan doesn't kick in. Nothing works. It's currently back with RED which I hope they can get it back to me soon. I wonder what's causing these failures though. I barely used it to begin with.. lucky I wasn't in the middle of a long form shoot.

Cedric, did you notice the fan actually do start to spin the moment you press the start up button? But then it'd stop after a couple of rounds?
 
Hi Cedric,

Sorry to hear that you had a problem with your Scarlet - heartbreaking. Red will sort you out. Hope you get it back soon and best of luck.
 
Billy McCannon said:
Hi Cedric,

Sorry to hear that you had a problem with your Scarlet - heartbreaking. Red will sort you out. Hope you get it back soon and best of luck.
Click to expand...


Hi Billy! Thanks for your message! Yes, I knew I should have been faster and bought yours, hehe !

The camera just reached back in London and is being looked at. I keep my fingers crossed that it will be fixed right away!

Cédric
 
Derrick Lu said:
Well, I had similar problems...Camera not booting up pass the amber LED stage. Fan doesn't kick in. Nothing works. It's currently back with RED which I hope they can get it back to me soon. I wonder what's causing these failures though. I barely used it to begin with.. lucky I wasn't in the middle of a long form shoot.

Cedric, did you notice the fan actually do start to spin the moment you press the start up button? But then it'd stop after a couple of rounds?
Click to expand...

In my case, the fans keep running at low speed until I press the Red button long enough for the camera to shut down. I never tried to have it running too long like this though, when I see it's not booting, I turn it off after less than a minute usually.

Where you using yours with bricks or Redvolts?
 
When this kind of things happen on set, is Red Europe able to provide you with a backup body while they repair yours ? Or do they leave you all alone with your crew ?

Kristin
 
You must log in or register to reply here.
Back
Top