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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

New Redrock adapter - contest to name it!

Ouch, nice Jab Brian, why don't you offer a lifetime warranty? I'll repair or replace any Zacuto product for the lifetime of the product, no matter if it's a first owner or not. Even if the customer accidently runs over it with his car. Plus, we always have demo Jeeps in our store for $135 and they come with the same warranty. You are up kiddo.
 
steve weiss said:
In my corner, I have a lifetime warranty and I believe the Jeep only weights 8oz, not 12
Jeremy call Abel now, and leave a message on Mitch's voicemail, I'm sure he'll count that.
Click to expand...

Sorry about the misquote on the weight, i'll edit that post. Yeah, I did leave a message but it was just on the general answering machine, not Mitch's voicemail. I couldn't find his voicemail on their system. Hope that's sufficient.
 
Steve - ahhh, that's nice, but a demo every once in a while? come on you can do better than that!

Tell you what. For any comparable product that you match your regular price with our regular price for the same functionality, we'll offer a lifetime warranty.

Product #1 - microOmniMount and the Jeep.


Ready when you are

Brian
 
I was worried how this would go down, but I am happy to see Steve and Brian approaching this with professionalism, good humor, and a healthy does of respect.

That said, this is kind of fun to watch now that I know everyone's being cool

Jay

:)
 
One last one

One last one

Brian,
I didn’t realize you made your products in the USA. It doesn’t say USA or made in the USA on them. I make my products entirely in the USA for many reasons, mostly because that way I can get my ideas to market fast. Yes, it costs more than making them abroad. And I agree in many arenas, when it comes to price I can’t compete with foreign made goods. I think the quality of US made products is far superior to anything coming from the east. I offer a lifetime warranty on all of my products because I believe in them enough to know that they will last, even if they are misused.

I would never want to egg you into offering a lifetime warranty. That’s the culture of Zacuto but it’s not for every company.

P.S. If you are making your products entirely in the USA, then yes, Texas is cheaper then Chicago for machining. Unfortunately, I still need to make my products in Chicago to oversee every phase of production.

Two companies, Two philosophies.
We can duke it out, but we can still shake and be friends.

Happy Holidays Buddy.
 
It is a point of pride that our products are designed and manufactured in Texas, USA.

Consider hands shaken and friendship reaffirmed Steve.

Brian
 
I'm not sure how I got sucked into all of this but it's good to see all the love being handed out here. Imagine my surprise coming into work this morning to a big pile of emails and phone messages about this. Fun.

Zacuto makes a product and now RedRock makes a similar product. The designs are different but the functionality is similar. Use the unit you want based on your needs and preferences. Room for everybody I guess.

Did I mention that Abel makes its own Universal Rod Adapters? We have one for lightweight 15 to studio 19 and in a few weeks another for lightweight 15 to studio 15. Our lightweight 15 mount points are actually stubs that fit into your 15mm device so that no additional rods are needed. It's a different solution for different uses.

Just sayin'... :) :) :)
 
Brian Valente said:
Mitch

We can update our design to be compatible with arri dovetail, but other solutions will still be 2x-10x our price for comparable capabilities.

How about a little less sniping...
Click to expand...

It looks like Mitch's original message has disappeared, but I felt he was making a valid point not 'sniping'.

A product that makes your camera not fit on a standard Arri dovetail isn't all that useful! You shouldn't take offense to helpful suggestions from users.
 
Brent

I agree and took this point as helpful product input. We are already in the process of addressing this.

If you read back through the other posts (which are apparently deleted), there was a fair bit of sniping introduced by Mitch as well.

Brian
 
I made a joke during the naming contest. After the name was picked I made another comment that was a bit nasty in tone, no matter the veracity of the point. Brian noted this to me privately and I decided to delete my own post. (That's what I get for staying up way to late reading REDuser...)

We can all be helpful and get along. I have commented on and made design suggestions for a number of 3rd party products for RED both on and off the forum. It is actually a part of my job to consult with manufacturers about the design of their products, although generally that's when they are companies we represent, otherwise why am I giving away my expertise for free? As I said before, there's room for us to all get along, and the next time I point out a design question to a company such as RedRock I will do so in an appropriate manner.

But hey, 10 of you are getting a free rod adapter out of all of this and now some products are adding lifetime warranties!
 
Well said Mitch.
 
Free Zacuto Jeeps

Free Zacuto Jeeps

Guys, only 7 of the 10 free Jeeps where given out. We still have 3 free Jeeps to give away. Mitch is out of town today but you can contact Greggor at AbelCine in NY and 3 of you can still get a Free Zacuto Jeep. Ask to leave Greggor a VM or email, he is out of the office till the 5th. It's still Xmas.
 
Hey, Steve, thanks again for all your generosity. According to UPS tracking info, they tried to deliver 3 times, but I've been at home waiting for it all day since last week. I called them and explained this to them, and they said they would try to "re-order it" so that instead of returning it to sender, it can be delivered again. They said they'd call me to let me know if it will be redelivered. I'll see what happens.



Happy new year guy:-)
 
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