Locked out on Dragon v5.1.38 firmware.

[nick allsop]

I have a job tomorrow with one of my Dragons and I would like to install the latest firmware. However when I try to download it it tells me it's Locked and requires ownership of product and permission to download. I own 2 Dragons and it would be great if permission is sorted soon as I need to get to to bed for an early start. Red Europe is currently closed. I have emailed support but don't know how long it might take for a response.

 

[Phil Holland]

Hate to ask this question, but are you logged in?

 

[BigLu]

Nick if your in a Jam is it something I can email to you?

Luis
been a long time glad to see your doing well with 2 Dragons.

 

[Kemalettin Sert]

Whats your email?

 

[nick allsop]

nick@kineticcameras.co.uk is my email. Thanks guys. Yes Phil I am logged in.

 

[nick allsop]

Thank you to John Marchant & Kemalettin Sert for the emails, my camera is updated now, ready for shooting.
Hey Luis it has been a long time, if your ever in London I'll show you where to get a really good burger.

 

[George Tsai]

I had this problem when logging in directly from the main Red.com website a couple weeks ago. But when I linked in through from other places like my email or reduser I was able to download no problem. Don't know why but I had sent Red that problem back then too.

 

[Tarek salman]

:thumbsup:

 

[Tarek salman]

I just purchased my scarlet x on February 10th and just today the firmware update unlocked and it used to be locked. I can do the update now. The issue I am facing is when I click on the scarlet dragon to upgrade it tells me that you do not have serial number yet. Even though the camera is invoice.

 

[Todd T]

It is locked because they have not built or shipped any scarlet dragons yet.

 

[Tarek salman]

I see thanks Todd.