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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Komodo shipping?

Han Vogen said:
You perhaps missed the last line of my post?
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No. Have you seen the news about the situation in Southern California? Where ambulances have been instructed to use crisis protocols to decide who to pick up and who to leave at home to die because people are dying in the ambulances since there isn't capacity or space to treat them?

THAT is the situation surrounding Red right now. It's disrupting all sorts of things including shipping; a lot of shipping has been dalayed by weeks because of the resulting congestion, and that's not within Red's control. If Red can't obtain parts quickly enough, it can't scale up production, and no amount of effort on their part can change that.

I know we're all anxious to get our cameras. That's always the case with new gear; it's exciting and waiting for it is a trial. That's natural... but blaming Red for not scaling up production because of a global crisis isn't productive.

Black Magic's production throughout the pandemic has been far better, it's true. Let's see if you can figure out why. I'll give you a hint: BMD is an Australian company with manufacturing in Singapore.
 
Rakesh Malik said:
No. Have you seen the news about the situation in Southern California? Where ambulances have been instructed to use crisis protocols to decide who to pick up and who to leave at home to die because people are dying in the ambulances since there isn't capacity or space to treat them?

THAT is the situation surrounding Red right now. It's disrupting all sorts of things including shipping; a lot of shipping has been dalayed by weeks because of the resulting congestion, and that's not within Red's control. If Red can't obtain parts quickly enough, it can't scale up production, and no amount of effort on their part can change that.

I know we're all anxious to get our cameras. That's always the case with new gear; it's exciting and waiting for it is a trial. That's natural... but blaming Red for not scaling up production because of a global crisis isn't productive.

Black Magic's production throughout the pandemic has been far better, it's true. Let's see if you can figure out why. I'll give you a hint: BMD is an Australian company with manufacturing in Singapore.
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I agree with you too, but just remember that it was RED who has put out a new product for sale during a global pandemic.
It has been RED that has charged its customers the price of a new product that after almost 3 months has not delivered.
We will continue to hope that the world situation improves, for the health of the whole world.
But the moment you take money from a client, you also take on obligations with him. That is just my opinion.

Hopefully the vaccines work and get us all out of this hole. health for all.
 
Han Vogen said:
No one is attacking Red... no need for defense. But clearly Red should scale production to meet demand. I’d wager that they are already looking into doing exactly this.
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. How would you scale production if because of a pandemic you could not get parts or have enough workers in a plant at one time to make them? Silly argument really.
 
Toni Tur said:
snip:
It has been RED that has charged its customers the price of a new product that after almost 3 months has not delivered.
We will continue to hope that the world situation improves, for the health of the whole world.
But the moment you take money from a client, you also take on obligations with him. That is just my opinion.
Click to expand...

Has Red charged the whole price of the camera to those customers waiting?
 
Toni Tur said:
I agree with you too, but just remember that it was RED who has put out a new product for sale during a global pandemic.
It has been RED that has charged its customers the price of a new product that after almost 3 months has not delivered.
We will continue to hope that the world situation improves, for the health of the whole world.
But the moment you take money from a client, you also take on obligations with him. That is just my opinion.

Hopefully the vaccines work and get us all out of this hole. health for all.
Click to expand...

You write as if Red (or anyone else) had some way of knowing that we'd have a global pandemic, combined with the most staggeringly incompetent government response imaginable when it was developing the Komodo. When Red moved production to Mexico in order to avoid a delay due to China going into lockdown, we didn't know how bad it was going to be.

Seriously grow up and stop acting like an entitled brat. They're not behind because they're sitting on their asses. They're behind because they can't control the entire world.
 
Michael Hastings said:
Has Red charged the whole price of the camera to those customers waiting?
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It has, but Red has also offered a few people the option of taking a refund and re-billing when their camera is ready without losing their place in line.
 
Rakesh Malik said:
You write as if Red (or anyone else) had some way of knowing that we'd have a global pandemic, combined with the most staggeringly incompetent government response imaginable when it was developing the Komodo. When Red moved production to Mexico in order to avoid a delay due to China going into lockdown, we didn't know how bad it was going to be.

Seriously grow up and stop acting like an entitled brat. They're not behind because they're sitting on their asses. They're behind because they can't control the entire world.
Click to expand...
. Sometimes I wish there was a way to just thumbs up a post. Consider this that. I have had my Komodo since July and I can tell it is a fantastic piece of kit. You won’t be disappointed.
 
Scot Yount said:
. Sometimes I wish there was a way to just thumbs up a post. Consider this that. I have had my Komodo since July and I can tell it is a fantastic piece of kit. You won’t be disappointed.
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Thanks... I agree about the thumbs up option. I'd use it too if there were such a feature on this forum. :)
 
Rakesh Malik said:
You write as if Red (or anyone else) had some way of knowing that we'd have a global pandemic, combined with the most staggeringly incompetent government response imaginable when it was developing the Komodo. When Red moved production to Mexico in order to avoid a delay due to China going into lockdown, we didn't know how bad it was going to be.

Seriously grow up and stop acting like an entitled brat. They're not behind because they're sitting on their asses. They're behind because they can't control the entire world.
Click to expand...

As you can see, English is not my language.
sometimes the essence of the words is lost in translation and may sound bad. I apologize for it.

Of course we will continue to wait for everything to improve, health comes first, of course!
But I believe that this forum is free to express personal opinions always with respect.

Besides, I think this entry in the forum is to talk about komodo shipments, right?

luck and health to all. stay save!
 
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Peter Eaton said:
Placed my order through Red on 11/30. Wait times were 10-12 weeks (early March). Decided to cancel and order through B&H yesterday, 12/2. The sales person at B&H said they can’t confirm how many backordered items in their next shipment are spoken for... but I’m feeling optimistic. Anyone think this was a bad move?
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I spoke with BH as well as they said they are expected to get around 20 to 30 Komodos per month now until Spring which is not a lot at all. I ordered mone through Adorama hoping that since they are a smaller vendor with the same allotment perhaps ill have a better shot but who know. Im not getting my hoped up. Flip side Red Rep reached out to me and said they are expecting to ship early March into April so i think they are obviously drowning in orders. Sorry thats prob not what you want to hear but perhaps youll get lucky and someone ahead of you will cancel their order and youll take their place. Good luck!
 
Last I heard from RED on Jan 11th in the afternoon was "Your order will be shipped by the end of this week." Assuming, based on the previous couple comments, that means I'm shafted again as well. For reference, they've had my money since the end of October.

I think it would make way more sense in terms of communication if RED would just keep a daily updated shipping calendar with estimates based on purchase date to -> shipping date, so we can stop bothering their support staff.. We get it, pandemic sucks, but the communication doesn't have to.
 
Tommy Callaway said:
Last I heard from RED on Jan 11th in the afternoon was "Your order will be shipped by the end of this week." Assuming, based on the previous couple comments, that means I'm shafted again as well. For reference, they've had my money since the end of October.
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I got a Jan 15 guesstimate on Monday also. No new since, but there are people receiving Komodos, so they're making progress, at least.

They've had my money since October also, but I have a feeling that if I'd asked, they'd have been willing to split things up for me -- they've done it before. But I didn't ask, because this way I get to deduct my Komodo bux for my 2020 taxes, so for me it's a bit of a wash.

I think it would make way more sense in terms of communication if RED would just keep a daily updated shipping calendar with estimates based on purchase date to -> shipping date, so we can stop bothering their support staff.. We get it, pandemic sucks, but the communication doesn't have to.
Click to expand...

A bit more communication would be nice, but I'd be happy with weekly updates about their progress. The real bear for Red now is probably the fact their supply chain being heavily randomized, which makes all of their guesstimates tough.
 
Yeah A little more communication would be nice.. Maybe it’s wishfull thinking but i’ve got the feeling that we’re getting real close now. Hard to stay optimistic but we’ll see.
 
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