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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Komodo (Production) has finally landed.

For European buyers: you will have to switch over to dollar as payment method at the bottom of the page, to be able to use your Hydrogen IMEI number for discount. Ignore all the pop ups that are asking you to switch to Euro and you will be able to purchase.
 
Andi Loor said:
For European buyers: you will have to switch over to dollar as payment method at the bottom of the page, to be able to use your Hydrogen IMEI number for discount. Ignore all the pop ups that are asking you to switch to Euro and you will be able to purchase.
Click to expand...

Nope, it works in Euro as well, it's just that we get a prompt of added VAT that shouldn't be there.
 
Christoffer Glans said:
Nope, it works in Euro as well, it's just that we get a prompt of added VAT that shouldn't be there.
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same here in switzerland about added VAT... And I get stuck with shipping(Choose Delivery Method:). Trying since 90min now to finish the order process... :(
 
I wasn't able to buy in Euros, but since they are working on it now it might have changed. Also looking in the Komodo facebook group there are many European customers who are saying they couldn't place an order. I was able to buy in dollar. I hope we will get a tax refund.
 
Andi Loor said:
I wasn't able to buy in Euros, but since they are working on it now it might have changed. Also looking in the Komodo facebook group there are many European customers who are saying they couldn't place an order. I was able to buy in dollar. I hope we will get a tax refund.
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These things have always been a problem. Feels like US never speaks to their UK office about EU customers. Most of the time when we ask EU support they know just as much as we do about what Red is doing.
 
I'm sure RED will figure it out. Feels like they've literally just hit the live button.

Not easy figuring out EU VAT, let alone next year with us and Brexit of course ; )

:out::emote_22_yikes::smash::violin::angry::bored:

Send an email & I'm sure RED Tech support will keep your place in line to the best of their ability.

Craig Lees
UK
 
Christoffer Glans said:
These things have always been a problem. Feels like US never speaks to their UK office about EU customers. Most of the time when we ask EU support they know just as much as we do about what Red is doing.
Click to expand...

Actually I've been running along with the launch this morning hand in hand with our EU sales team leader beside me... There is no anti-EU conspiracy. Just simple mistakes that we are working on...

Please understand The UK team has half the team they had before Covid and our web team working under similar limitations are pushing out hundreds and hundreds of assets in the last hour alone.... so lets give them a bit of slack.

I am incredibly proud of our team for this launch in this environment so please if your gonna take some swings at us right now take them to me and not the team as they need some love to keep them going. They have all been busting ass in a really shit clusterfuck of a situation.
 
Managed to get the VAT removed on the shopping cart by switching to EU and THEN adding Komodo to the shopping card (make sure your EU VAT number is added to your account settings). Now that this is solved, we need to be able to continue past putting in our credit card information, since it now prompts an error when trying to continue.
 
Jarred Land said:
Actually I've been running along with the launch this morning hand in hand with our EU sales team leader beside me... There is no anti EU conspiracy. Just simple mistakes that we are working on...

Please understand The UK team has half the team they had before Covid and our web team working under similar limitations are pushing out hundreds and hundreds of assets in the last hour alone.... so lets give them a bit of slack.

I am incredibly proud of our team for this launch in this environment so please if your gonna take some swings at us right now take them to me and not the team as they need some love to keep them going they have been busting ass.
Click to expand...

It may be lots of problems over the years dealing with the EU offices and support that went nowhere, but I understand the situation and I'm just as interested in solving things, not at all interested in taking swings.
 
Thanks Jarred, sure a lot of people are looking at this right now - https://www.red.com/komodo

Global shutter is going to make this an interesting Action Cam.

It would be cool to know the fps specs at all the WS recordings (especlially 6kWS) and any anamorphic modes?

Though I'd probably get one based on this spec one anyway : )

Craig Lees
UK
 
Jarred Land said:
Actually I've been running along with the launch this morning hand in hand with our EU sales team leader beside me... There is no anti-EU conspiracy. Just simple mistakes that we are working on...
Click to expand...

Thanks for the update Jarred, okay then we will wait patiently :) And thanks to the whole team for this extra efforts!
 
Doesn't work for currently. Will try Vocas tomorrow. Wish Red had more payment options.
For now it is a lesson of patience for me. Really need it. :)
 
Jarred Land said:
Actually I've been running along with the launch this morning hand in hand with our EU sales team leader beside me... There is no anti-EU conspiracy. Just simple mistakes that we are working on...

Please understand The UK team has half the team they had before Covid and our web team working under similar limitations are pushing out hundreds and hundreds of assets in the last hour alone.... so lets give them a bit of slack.

I am incredibly proud of our team for this launch in this environment so please if your gonna take some swings at us right now take them to me and not the team as they need some love to keep them going. They have all been busting ass in a really shit clusterfuck of a situation.
Click to expand...

Congratulations to the all team, you made it! And I managed to finalize my order!
Such a rollercoaster, I tried to order 10 times then it worked and I ended up being charged in dollar ;)))
Releasing a camera in those crazy times is definitely something! I haven't been that excited since I received the green light email for my Epic-M #55.
Ride on! Can't wait to try the little beast.
I guess you Guys won't get some rest soon but you all deserve a big bottle of scotch, wine or whatever else you prefer!
Thanks again Jarred and Red!
 
Joost de jonge said:
Wish Red had more payment options.
For now it is a lesson of patience for me. Really need it. :)
Click to expand...

Yes, it seems as if the payment page is where everything stops for people. Wished there was something like a PayPal option or direct bank transfer to use if the credit card doesn't work.
 
Congratulations. That was faster than I had expected. I thought having a Weapon Helium 8K I had all the camera I had ever wanted. Guess I was wrong. :D

Now for the hunt for money so I can get an order in before the 60 day Hydrogen deal ends in mid December.

Awesome work by the whole RED team for getting this little big camera into production.
 
Any link for the EDU purchase?
 
Really impressive to honor the Hydrogen discount, says a lot about the company.
 
Christoffer Glans said:
Yes, it seems as if the payment page is where everything stops for people. Wished there was something like a PayPal option or direct bank transfer to use if the credit card doesn't work.
Click to expand...

Same here
 
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