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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

I've got THE MAIL (750-1000 are on the run!)

babubu said:
Hi Brent,
I got the email today.Lots of gaps in it.My numbers are 801 and 802.
Is build 15 done?I will go to red and order all accessaries.I guess I will talk to someone in a bit.
Thx,
Babu
Click to expand...

You are not #801 I can guarantee that!
 
Im hoping to get one of these emails in the next couple of weeks and can't wait.
 
Still no email for #821 and #822....:mail1:
 
nope, nothing in the spam folder for 821 or 822.... :cold:
 
Jieves, call them, ask to speak to someone in customer service concerning RED #821 and #822. They will then route you to a customer service agent responsible for those numbers. Please confirm your e-mail address with them and they will send you the e-mail. Once you have it... highlight the whole thing to read it and proceed accordingly.

These guys are great, if the number is busy... call again.

Good luck jieves... let us know how it goes.
 
Got my e-mail in @ 4:18am for #851 & #852.

This guys wryly never sleep.

Now I wryly fill both the incredible joy and misery of what to do, as I might have to sacrifice one or two cameras in order to get at list one in my hands and start shooting.

Will see.

Good luck to all of you in this batch as well.

Ciao,

KETCH ROSSI
 
Guys,

calm down.

#694 still did not get more news then that the money is in a bank.

At the moment I am in Milan and no any news from RED or Vienna.

Patience is the best way to go now in this sort of situation.
 
we also had an issue with the second camera which is on this batch, called red, the issue was solved in some minutes. was only a typo in the email adress.

however, i still have a CATASTROPHIC problem - we still didn´t receive the second titanium "r".
 
Dominique Grenier said:
I got it for #842, so check your spam!
Click to expand...

If their emails are accidentally including white text on a white background, as indicated earlier in this thread, your spam filters may very well be eating them.

The filters on my server delete emails over a certain spam threshold. I never see them - they don't go to a spam folder.

Expectant Red owners should whitelist possible emails from Red. I can help people do that as I have hosted websites and emails for 16 years. At the minimum, you should add an entry for "@red.com" to your email whitelist.

Could someone who received "the email" tell us:
1. What email address they come from (PM me if you have to)
2. What the IP address of the outgoing mail server is (or PM me the headers from your email and I will sort it out).

Haven't placed an order. Just trying to help.
 
red just called for #821 and 822, all is well, was a problem with my email, so everything is good now, Red was nice and quick in getting this sorted
 
Congrats Mark! now if we can just get the Gates housing. However, this means gates should be getting theirs very soon!!
 
What happens if one can't reply to that email from RED within a timeframe that is [apparently] specified? I've heard that there is a request for an accessories' order, so that the invoice can be generated? And the timeframe is only a few days for this to occur?
 
The format our our emails should always be the same - white text on a black background. Some people's filters do eat up the pretty formatting and just leave the copy in black (and sometimes the hyperlinks in white).

As far as what to do if you can't reply before the second email goes out - just reply after the second email :). The window between the first and the second emails is to just get you time to make changes. If you do, you see those changes in the second email. If you don't, you don't. Just a convenience thing - by no means does your RED ONE blow up or anything if you don't get back to us before the second email :)

BC
 
Each email that goes out has a "Plain Text" portion on the top that provides a link to the red.com website where an online version of the email can be securely viewed. For programs that don't display the "HTML" version properly, this link will normally be displayed.

FYI....

BC
 
Brent@RED said:
As soon as you get the second email from us (ie, the "your camera is ready to ship") that is the trigger for us to start shipping. So, yes "Monday or Tuesday next week", we start delivering #751-#1000....

BC
Click to expand...

Any news in anyone's inbox?
 
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