Ions build lock Komodo

[Gabriel Tremblay]

Hey Red gang,

I'm looking for to unlock a ions build Komodo 6k. How do i process?

Thanks,

 

[Jonathan Petts]

Hi Gabriel,

Best thing to do is contact RED support and submit a ticket along with the camera's pin number and a log.

https://support.red.com/hc/en-us/requests/new

To check the pin:
Menu > System Settings > System Status > Camera Info > Camera Pin

To Export a log:
Menu > Maintenance > Save Log
Plug that card then into a computer to copy it over and attach to the ticket.

They can they have a look and see what's going on.

 

[Anton Klima]

hey Guys, I just discovered an IONS Build Firmware on my Komodo ... how can I get rid of that and do a proper upgrade ???

 

[Anton Klima]

Hi Gabriel,

Best thing to do is contact RED support and submit a ticket along with the camera's pin number and a log.

https://support.red.com/hc/en-us/requests/new

To check the pin:
Menu > System Settings > System Status > Camera Info > Camera Pin

To Export a log:
Menu > Maintenance > Save Log
Plug that card then into a computer to copy it over and attach to the ticket.

They can they have a look and see what's going on.

Hi Jonathan, it looks like you have some knowledge about this IONS buils software on KOMODOs. I've never heard anything about it and now it shows up on one of my Komodos and I cannot update the firmware becaus of that IONS build ... SPOOKY ... hope you can help ... BEST ANTION