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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

IMPORTANT: Upgrade Orders

Brent Carter

Brent Carter

REDUSER.NET
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We are working on the system issue on upgrades. If you don't see your serial numbers eligible appearing, don't freak - you are not the only one. : )

We are working on it and no one will be penalized for this. Everyone upgrading will be taken care of, as we always do.

As you can imagine, our website and systems are slammed right now. More info as we have it...
 
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Haha, Stacey, our web dev guru thinks he found the issue so all should be better..
 
thanks Brent and Stacey!
my serial # shows up now and i can select the upgrade but unfortunately i'm getting a new error of sorts...
after i select magnesium stealth upgrade and select checkout, the page reloads then says shopping cart empty.
have tried this in chrome, firefox and safari to no avail.
i can't pay and complete the upgrade order process.
please help!
thanks
keith
 
My Dragon hasn't come home from Red yet, but I paid three weeks ago and sent in my camera like two weeks ago, according to what has been said that should give me access to the discounts for owning a Dragon before NAB.
Right?
 
Brent@RED said:
Haha, Stacey, our web dev guru thinks he found the issue so all should be better..
Click to expand...

As long as my upgrade went through, I am great! :) I have an email that says 3:32 AM and confirmed its on my account page. Again, I say phew! Thank you, and your team(s), again for working through it.
 
My numbers won't come up
Totally hurts as others do work.
 
As I mentioned before, if there are any snafus, we will sort it. Always have, always will.

Jarred is kicking me out of his room now, so I can sleep first time since Thu night :)
 
Brent@RED said:
As I mentioned before, if there are any snafus, we will sort it. Always have, always will.

Jarred is kicking me out of his room now, so I can sleep first time since Thu night :)
Click to expand...
Thank you Brent. Confirmed now working on this end. Upgrade orders placed. Enjoy the z's.
 
Its working because Brent is a Machine.

Thank you
 
Is it a refundable or non-refundable deposit? Since there are no real specs, if I put down a deposit can I choose to cancel once specs are released?
 
From what I just spoke to red europe about its refundable, but the issue is you loose your point in the line - im having a real dilema about what to do with regards to CF vs Magnesium and wanted to get my point in the line then see if I can change it after specs released, but was told if I cancel new place in line will be from re order.
 
I just got both my cameras ordered up, but I had the same problem initially as Keith. I wanted "Stealth" but the cart came up empty, saying the product is no longer available. I finally gave up and selected "Stock". Already emailed my rep that I want Stealth.
If anyone is having trouble, just select "Stock" and see if it goes through like it did for me. I'm sure Red, via your rep, will make it "Stealth" later.
Cheers,
Harry
 
After a lot of frustration trying to upgrade- I'd hit upgrade to my serial number and then 8k, then purchase, I got- no longer available in the cart. The site eventually let me order the 8k upgrade first and then in a separate order the weapon upgrade. Very strange. Hope I didn't end up back too far in line.
 
scott devitte said:
After a lot of frustration trying to upgrade- I'd hit upgrade to my serial number and then 8k, then purchase, I got- no longer available in the cart. The site eventually let me order the 8k upgrade first and then in a separate order the weapon upgrade. Very strange. Hope I didn't end up back too far in line.
Click to expand...

I got something similar, in that i ordered the 8k option with the woven package ... but it only showed the 8k price when I went to wire transfer page. I sent a note to my bomb squad rep (i think our place in the line is based on are camera type and date rather then our sequence in ordering). I will just wait for the PO from my bomb squad rep rather then try to put in multiple orders for the same camera?

EDIT - i went back and just re-entered the woven camera , and both now appear to be set in my open orders correctly.
 
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