Image Zoom locking up camera

[Dave Cox]

Hello, I'm working on a TV show shooting in Newfoundland, Canada right now with three R1-MX bodies on build 30.5.

We're having an issue where sometimes pushing the image zoom button (set to a user key) will cause the camera to stop taking user input entirely and will require a power down to get back to normal.

Has anyone else seen this issue and is there a workaround / solution in the works?

 

[Paul Harding]

I have the same problem with my none MX only way out is reboot. I think it may be caused by pushing the button twice, ie. 2 pushes instead of one. in quick succession

Paul

 

[Adam S]

This issue has been around a while, beginning of the year in my experience. There isn't a solution other than either don't use it or when it happens do what you're doing.

 

[Tom Turley]

I think is a variation on a very old bug, from around the Build 13 days. It went away for a long time but I've had it again more recently, and not only with MX cameras. For a workaround, and this could be worthless speculation, but I can't remember an occasion where it ever happened when we had it assigned to user button 5 (on the LCD), but only on buttons 1-4.

Tom Turley
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www.filmtom.com
07900432114
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[Paul Leeming]

I've seen it happen very occasionally in older builds. One general thing is to not press buttons in quick succession and to not hit record a micro-second after you zoom out, for example.

But yes, if it's still around then it's definitely a bug that needs to be squashed....

HTH

Paul

 

[Ramesh Jai]

Same issue here with my M-X RED. Re-boot is the only solution I know.

 

[Dave Cox]

Thanks everyone for the replies. We haven't experienced the bug enough to have narrowed it down to how possibly to avoid it as much as possible - thanks for the help! :biggrin:

 

[Brent Carter]

I have engineers looking into this. They have requested .log files to be sent to technical support so they can eval. Please submit a support ticket on RED.com/support, attached a .log file, and reference this thread. Thanks!

BC

 

[Dylan Macleod CSC]

Any more info Brent?
I had this happen last week. Solved by a reboot. No time to do a log file unfortunately.