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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Hydrogen Question

Can somebody point me to the deal? I´d also like to take advantage of it but struggle to find any information... Thanks.
 
- I have the Hydrogen@red.com Pre Order confirmation email.

- I have the shipping receipt from Fedex EMAIL...

- I made the purchased directly with RED the same day pre-order came out. However, I do not have the phone anymore and I don't recall the serial number either.

- On my RED account, it does not show my purchase even though I bought directly through RED as I do with all my RED camera purchases.

Confusing indeed what will be my case.
 
Alain, per Jared:

Jarred Land said:
Hydrogen discount is tied to the serial number of the Hydrogen One phone. 1 per serial number, and as soon as that serial number is used the discount is retired.

So if you bought one second hand before the cut off then you can get the discount but the original owner cannot, and vice versa... in other words, one discount per phone.
Click to expand...
 
Gave it to my brother.... My brother sold it... he didn't tell me... LOL
 
I guess the old saying goes, "just like how you can claim your kids on your taxes, discounts are for those who don't pull out!" Shouldn't have gotten rid of the H1! :laugh:
 
So glad when Jarred posted Hydrogen would get a discount I hopped on eBay and bought a super cheap one in hopes that this would be the out come.
 
Joseph Montalto said:
So glad when Jarred posted Hydrogen would get a discount I hopped on eBay and bought a super cheap one in hopes that this would be the out come.
Click to expand...

The big question: Is the serial number on that Hydrogen one that qualifies for the discount.
Needs to be a unit sold prior to the module announcement...
 
Joseph Montalto said:
So glad when Jarred posted Hydrogen would get a discount I hopped on eBay and bought a super cheap one in hopes that this would be the out come.
Click to expand...

I thought about doing the same thing, but most of them on eBay have the serial number in the item description or visible in one of the pictures, so I guess someone could potentially poach the serial number and use it before me even if I owned the phone? Also, it's a bit of a gamble, since there's no way to tell if it was from before the cut-off date.
 
Brian F Kobylarz said:
The big question: Is the serial number on that Hydrogen one that qualifies for the discount.
Needs to be a unit sold prior to the module announcement...
Click to expand...

Not sure I understand the question? It's going to be a bit of a cluster for us even just administering the discount and every variance or "rule" that we add just adds that much more work to comb through.

So I don't really care about the details... let us just keep it simple and stick it to every serial counts independently. Send us your receipt for the time and one discount per serial number. When a serial number gets used for a discount, it gets crossed of the list. .

Simple. Thank you. Have a nice day. I don't care if its a Houdini or a Titanium or an aluminum that you got for free.

But I can see how that probably will turn into a problem with the 2nd hand market as Ryan just states.. but I don't know if that should really matter and that literally will be impossible for us to police. If you already sold your Hydrogen should you get the discount or should the new owner? I'm not sure which is fair and which falls within the spirit of what we are doing with the discount and I can see some fistfights in the streets starting between original owners and the ones they sold them to over who gets to execute.


Maybe we should get ahead of it all and maybe I should do some sort of private Hydrogen Discount list like we did with the Dragon-X just to get everyone lined up.

Remember.. Stormtroopers are first. This discount doesn't apply to those as those pre-production cameras are way,way more expensive for us to make (and to buy) specially as more and more of our vendors move components away from China $$$ depending on what happens next week.

After we make the Stormtroopers and ship em out and start "normal" production we will split the lines into two, so basically every normal camera that comes off the line goes one to normal sales and one to hydrogen priority customers. It would be good to have the Hydrogen list already mostly sorted so that process is much faster when we get to that point.
 
Jarred Land said:
Not sure I understand the question? It's going to be a bit of a cluster for us even just administering the discount and every variance or "rule" that we add just adds that much more work to comb through.

So I don't really care about the details... let us just keep it simple and stick it to every serial counts independently. Send us your receipt for the time and one discount per serial number. When a serial number gets used for a discount, it gets crossed of the list. .

Simple. Thank you. Have a nice day. I don't care if its a Houdini or a Titanium or an aluminum that you got for free.

But I can see how that probably will turn into a problem with the 2nd hand market as Ryan just states.. but I don't know if that should really matter and that literally will be impossible for us to police. If you already sold your Hydrogen should you get the discount or should the new owner? I'm not sure which is fair and which falls within the spirit of what we are doing with the discount and I can see some fistfights in the streets starting between original owners and the ones they sold them to over who gets to execute.


Maybe we should get ahead of it all and maybe I should do some sort of private Hydrogen Discount list like we did with the Dragon-X just to get everyone lined up.

Remember.. Stormtroopers are first. This discount doesn't apply to those as those pre-production cameras are way,way more expensive for us to make (and to buy) specially as more and more of our vendors move components away from China $$$ depending on what happens next week.

After we make the Stormtroopers and ship em out and start "normal" production we will split the lines into two, so basically every normal camera that comes off the line goes one to normal sales and one to hydrogen priority customers. It would be good to have the Hydrogen list already mostly sorted so that process is much faster when we get to that point.
Click to expand...
Lets try to nail down the second hand market issue. I can’t see why the person who has possession of the Hydrogen would NOT be able to use the discount. The original owner clearly bailed..... and in this case has not endured the H1. I’d like to have my ducks in a row on day 1, this could be a smooth transition, having RF glass, adapter, ND....H1. Need media and batts and the famous hand grip, must have the handgrip and I personally love the electronic controlled version. I would also love to see a RED slim dual battery pack. I sometimes feel like I’m the only fan of the slim batts, I’ve had great success with the V’s and prefer them to my traditional V mounts. I guess I’m saying I’m looking forward to a small streamlined simple solution.
 
Mestizo Devon said:
Lets try to nail down the second hand market issue. I can’t see why the person who has possession of the Hydrogen would NOT be able to use the discount. The original owner clearly bailed..... and in this case has not endured the H1. I’d like to have my ducks in a row on day 1, this could be a smooth transition, having RF glass, adapter, ND....H1. Need media and batts and the famous hand grip, must have the handgrip and I personally love the electronic controlled version. I would also love to see a RED slim dual battery pack. I sometimes feel like I’m the only fan of the slim batts, I’ve had great success with the V’s and prefer them to my traditional V mounts. I guess I’m saying I’m looking forward to a small streamlined simple solution.
Click to expand...

I see both sides of the argument. Those that were so upset that things went the way they did that they sold their phones and felt let down. And those that bought the phones second hand because they actually liked what it was and wanted to continue with the program whatever it turned out to be.

We hopefully can all agree that people that bought cheap 2nd hand hydrogens with the intention ONLY to get a discount is a bit unfair which is why the time of purchase BEFORE the discount was announced is the only real thing to keep track of . But even just that gets messy quick.
 
Jarred Land said:
It would be good to have the Hydrogen list already mostly sorted so that process is much faster when we get to that point.
Click to expand...

Can I put my name in this list? And are you going to ship according to serial number or delivery date or just go by the order of the list?

Although it makes no difference to me personally, I would think giving the discount to original purchaser would be simpler and equally fair. Otherwise you have to deal with trying to adjudicate disputes over dates of private sales.
 
Robert Hofmeyr said:
Can I put my name in this list? And are you going to ship according to serial number or delivery date or just go by the order of the list?

Although it makes no difference to me personally, I would think giving the discount to original purchaser would be simpler and equally fair. Otherwise you have to deal with trying to adjudicate disputes over dates of private sales.
Click to expand...

Definitely not by serial or delivery date. Just order of order ( or list, if that's what we do ) .

And you can see how this is gonna be a battle.. there has been two opinions in response to the dilema I proposed and those two opinions already directly opposed to each other :)
 
Jarred Land said:
Definitely not by serial or delivery date. Just order of order ( or list, if that's what we do ) .

And you can see how this is gonna be a battle.. there has been two opinions in response to the dilema I proposed and those two opinions already directly opposed to each other :)
Click to expand...

Yup. Some people will lose out either way, and neither option is obviously the fairest. It's not an easy call. Flip a coin?
 
Jarred Land said:
Maybe we should get ahead of it all and maybe I should do some sort of private Hydrogen Discount list like we did with the Dragon-X just to get everyone lined up.
Click to expand...

I would really appreciate it if the hydrogen discount list was settled prior to launch, also happy to pay a pre-order sum if neccesary.
In my head that would be less caotic for both RED and the Hydrogen owners.
 
Jarred Land said:
Definitely not by serial or delivery date. Just order of order ( or list, if that's what we do ) .

And you can see how this is gonna be a battle.. there has been two opinions in response to the dilema I proposed and those two opinions already directly opposed to each other :)
Click to expand...


Might have a solution to that... :)
But it all depends on who's gonna have to develop the app for said solution! :D
 
Here's a third option. Send out an email to everyone who purchased a Hydrogen prior to the cut-off date and give them a couple weeks to respond and have their name added to the list. After that, allow any person in possession of a Hydrogen to claim the discount for their serial (if that serial is not yet on the list). Not entirely fair either, but I think those who purchased a Hydrogen early on, then sold it (likely at a substantial loss) when they realised the project wasn't going to pan out as planned, still had faith at the beginning and deserve the discount. Note that I'm typing this on my Houdini #00214 so this decision really doesn't effect me.
 
Jarred Land said:
I see both sides of the argument. Those that were so upset that things went the way they did that they sold their phones and felt let down. And those that bought the phones second hand because they actually liked what it was and wanted to continue with the program whatever it turned out to be.

We hopefully can all agree that people that bought cheap 2nd hand hydrogens with the intention ONLY to get a discount is a bit unfair which is why the time of purchase BEFORE the discount was announced is the only real thing to keep track of . But even just that gets messy quick.
Click to expand...
In my case I bought mine the week you shipped the first batch for full price. From the perspective of selling off RED because of let down, I’ve done that... at a loss, think io boards and internal clock batts. I never thought to take the purchaser’s serial for a spot in any line. Any rate all these years in still a customer and through all the growing pains and trying out every other damn camera on the market. I’ve come to the understanding that I want a small powerful image capturing device that doesn’t need a bunch of add ons to deliver. Internal RAW, PRORES, global shutter is great. I’ve found that I’m not fond of rolling shutter, in fact I don’t even notice it on DSMC2 and then switching to EOS R.. WTF is this thing broken....Either way I’m excited, my backpack dream is so close, my only worry is that there will not be enough to meet demand and I get to spend another year looking at pictures instead of taking them.
 
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