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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Haven't heard from Red yet, is there really that many orders?

Peter Matthes said:
Brent ... Something tells me that your avatar reflects the foundation your diet these past few days. :blink:

Everyone appreciates the hard work and long hours.
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I would say "you have no idea!" but you actually do, it seems :) Mix in a little bourbon into the diet and I am good to go. You guys are lucky I am married to Kelly so she knows how this place works. Did I mention we have a teething 6 month old? Between REDUSER and him, who has time to sleep?

BC
 
Peter Matthes said:
I think there are 13,000 people on Reduser right now waiting anxiously to see where the first production Scarlet is going. :bigear:
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The fact that no one knows yet leads me to believe not a single Scarlet X was shipped today. Does anyone know if there have been anything shipped. I think this is fair knowledge considering we all jumped in to purchase as soon as we found out about Scarlet X. I personally only bought as my order for AL mount was said to start shipping Dec 1st. If the Nov 17th deadline is behind schedule with nothing shipped, then how can Canon AL mount Scarlets be sure to ship in Dec. Anxiously awaiting the first post from someone who knows of a Scarlet Shipping.
 
Sascha Rossier said:
Hm. Until now i thought: All Good. Placed my Order, Threw over my Deposit Via BankWire and wait until they yell: Your about to get it - Pay the rest! I would then immediately wire the money and get my cam shipped. Now - if I don't want a "delay in order processing" - Does this mean I better wire the rest of the money right away, because i don't know where I am in the queue. Even if my Money might be sitting on your account for several months until my cam ships? (I'm in Zürich, Switzerland and doin all the money transactions via bankwire)

And +1 ... really appreciate your hard work and thanx for even taking the time and answer these gazillions of questions from future Red-Users, that don't wanne do anything wrong so they don't loose their Spot in the Queue ;-)
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If money is not in, we will have to contact you and say we need it. Add on wire transfer processing times, etc, you lose some days there.

BC
 
Gavin Greenwalt said:
Are we talking about the Deposit or the final balance? When do we know the final price? I don't want to wire too much or too little now and then have a balance that needs to be returned. Should I just fill my account with the amount currently estimated? Others were saying wait until your bomb rep lets you know your shipment is ready and then wire the money.

Also you mention "card to charge". We can only pay the full balance by wire transfer right? Can we put the full balance on a card beyond the deposit?
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if you want to change method of payment from the one you used for deposit, we need to know, yes.

BC
 
M.Halsell said:
Brent, will any units make today's delivery truck?
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To be specific will any Scarlet X cameras make today's delivery trucks? If not I think the RED community here deserves to know what the status of the new estimated ship dates will be? Thanks in advance if this is answered.
 
So a few things.

One - As much as my brain is spinning, I (we) like your feedback. We can only get better if we get a clearer understanding of what you need/want.

Two - Just like with any business, we cannot always give you what you want. We cannot provide cameras at the specs we do at the price we do and have overhead that has us losing money with every camera we sell :)

Three - But we can listen and see what we can do to meet you halfway. Today, we went in saying you could not delete items from a package. Now you can.

So let's let the dust settle a little. If I have one job at RED, it is trying to make the customer experience they best it can be. I have a lot of good feedback to take to the team here to see what we can do short-term and long-term.

And FWIW, ask any RED ONE owner. We were WAY more screwed up back then :). We'll continue to listen and continue to improve the process. Within reason, of course.

BC
 
Eric J said:
To be specific will any Scarlet X cameras make today's delivery trucks? If not I think the RED community here deserves to know what the status of the new estimated ship dates will be? Thanks in advance if this is answered.
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I guess you will have to check back on this tomorrow :)

BC
 
Ok so we can pay by CC! Great, that should get me a nice free trip to NAB in miles. ;)

Can we start loading up our accounts via CC through multiple charges? My credit limit will need it to be split in half (although I just started the application process over the phone then to increase my limit).

So could we deposit say $7k today. Pay off our CC... wait a day and then pay another $7k?
 
Brent@RED said:
So a few things.

One - As much as my brain is spinning, I (we) like your feedback. We can only get better if we get a clearer understanding of what you need/want.

Two - Just like with any business, we cannot always give you what you want. We cannot provide cameras at the specs we do at the price we do and have overhead that has us losing money with every camera we sell :)

Three - But we can listen and see what we can do to meet you halfway. Today, we went in saying you could not delete items from a package. Now you can.

So let's let the dust settle a little. If I have one job at RED, it is trying to make the customer experience they best it can be. I have a lot of good feedback to take to the team here to see what we can do short-term and long-term.

And FWIW, ask any RED ONE owner. We were WAY more screwed up back then :). We'll continue to listen and continue to improve the process. Within reason, of course.

BC
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Brent, you seem like a very nice guy and very busy guy. Maybe you can answer this one question so many want to know. On Nov 3rd we were all hyped up to buy a Scarlet X with some delivery dates estimated at today to start. I'm a Canon AL purchase so mine will be later, but because we all know RED's history of not keeping up with promised dates, can you let us know if today was the start of shipping for Scarlet X and if not, why was this date mentioned and when is a realistic date it will start to ship. I don't think it is fair to have so many like myself put our money down with estimated delivery dates and not at least get some feedback on what to expect now.

SO again, for the whole forum here, have any Scarlets shipped today or plan to ship tomorrow? If not why and what can we expect in the coming days / weeks ?
 
Gavin Greenwalt said:
Ok so we can pay by CC! Great, that should get me a nice free trip to NAB in miles. ;)

Can we start loading up our accounts via CC through multiple charges? My credit limit will need it to be split in half (although I just started the application process over the phone then to increase my limit).

So could we deposit say $7k today. Pay off our CC... wait a day and then pay another $7k?
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Yes, sir.

BC
 
Eric J said:
SO again, for the whole forum here, have any Scarlets shipped today or plan to ship tomorrow? If not why and what can we expect in the coming days / weeks ?
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Gonna have to wait for that first "I got it!" post, sorry :)

BC
 
Brent, you are such a tease!!!!
 
Brent@RED said:
As has been said in multiple threads, you will not get an email or call if your order is all set. When you come up in the delivery queue and paid deposit by credit card, we will charge that same card, process, and ship. If wire, your money needs to be in when your name comes up in queue, we process and ship.

BC
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Gotcha. But a lot of us don't have $12k free on one card, and there was definitely some language of being able to use up to three cards to make the payment (it also said something about being contacted by RED when the time came). So perhaps there was some legacy language as part of the initial deposit process that has us all confused.

I've held off from contacting anyone at support, but I guess I will now with some extra credit card numbers... if that's how the process works!
 
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