FIRMWARE UPDATE 7.1 ISSUE - dead pixel cluster in sensor after update

[Kris Tait]

After updating Scarlet W from 7.1 beta to 7.1.1 release I got random clusters of dead/hot pixels in my image. Thought at first it was dirt on the OLPF but soon learned it was the firmware. Quickly reverted back to 7.0.4 since 7.1 beta isn't available anymore. Which is a shame because atleast on Scarlet W, 7.1 beta was flawless including all it's new features.

Was able to reproduce the problem twice when updating to 7.1.1, and fix it again when rolling back. Possible to re-release FW 7.1 Beta (or anyone still have it locally for SW?).

Anyone else experiencing dead pixel clusters in image/sensor/monitor after updating?

Cheers

Kris

 

[andrewhake]

Have you tried calibrating the sensor after firmware update, which you are instructed to do with any firmware update?

 

[Mestizo Devon]

It’s not a black shade issue

Have you tried calibrating the sensor after firmware update, which you are instructed to do with any firmware update?

 

[Alex.E]

Have you reached out to RED Support yet?

 

[Mestizo Devon]

Have you reached out to RED Support yet?

I have, but still waiting on a reply

 

[Kris Tait]

Have you tried calibrating the sensor after firmware update, which you are instructed to do with any firmware update?

Yes I've blackshaded the sensor. I wouldn't start a thread about the issue otherwise.

 

[Mestizo Devon]

Black shading does not fix the issue

 

[Kris Tait]

Nope. Definitely firmware.

 

[Kris Tait]

Black shading does not fix the issue

Did you send a R3D into support? Thinking of sending one in but not crazy about installing again Incase they get stuck.

 

[Mestizo Devon]

Did you send a R3D into support? Thinking of sending one in but not crazy about installing again Incase they get stuck.

I have sent a few in also I have been back and forth with the firmware....

 

[Jay Hall]

Experienced the same issue on my RED Scarlet-W in both 7.1.0 and 7.1.1 had to downgrad to 7.0.4 to fix the issue

 

[Josh Birch]

Hmmm. Looks like I better downgrade my Scarlet-W down to 7.0.4 for tomorrows shoot.

Looking forward to this being completely stable

 

[Brad Harris]

Hey everyone.

We have reached out to several of you regarding this, but if anyone else has experienced this issue, please submit a request and provide a saved log file and .R3D Snapshot.

 

[Björn Benckert]

Is this problem looking something like this?

Need to zoom in to see it. Little red dot in the blue square. It stuck to the sensor according to the DIT thats out with my camera on a job as we speak.

What to do to resolve the problem, the camera goes out two two different jobs this upcoming week.


RED_Weapon_Monstro_VV_Pixelfel_001 by Björn Benckert, on Flickr

 

[Robert Gustafsson]

I had the same issue when I did an auto blackshade after upgrading to the latest firmware. Did a manual blackshade and it was gone.