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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Final Reservation Policy...

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OUCH, I just turned in my reservation for #366, because, for my limited needs, the camera just was not ready for my needs.

I have and will always believe in RED and will be a RED owner in the future.

But now, I could have waited? :( I'm SO sick to my stomach.

Wow, did I screw the pooch on that one.

J.
 
Hi Jim,

That's a fantastic thing to do and it is much appriciated. Please tell me that Red are never gonna change their M.O. re: their attitude to their customers, no matter how big they get ( a lesson sorely learnt by Avid, among others..).

If you can do that, you'll have a lot of very loyal customers for life! :)

Thanks again,

adam
 
Great policy. This is a win-win for both Red and its early adopters.
 
insanityfw said:
OUCH, I just turned in my reservation for #366, because, for my limited needs, the camera just was not ready for my needs.

I have and will always believe in RED and will be a RED owner in the future.

But now, I could have waited? :( I'm SO sick to my stomach.

Wow, did I screw the pooch on that one.

J.
Click to expand...

I think the policy should be retro-active... :-)

Jim
 
Thanks for your care,

E. :-)
 
Thank you so much Jim. My financial situations has changed in the interim of delivery waiting. Also, my current work on a big feature has me tied up for many months and doesn't allow me much time to use my Red if I had to pick it up this instant. But sure enough, I will pick it up in due time.

Very generous of you.
 
number6 said:
On a side note, can I begin pre-paying my cameras up to your allowed limit monthly, by credit card? That is, if you say x amount of the total can be paid by credit card while the remainder must be sent as wire transfer etc., can I simply pay that wire transfer amount split up into the coming months? Or is there some limit of the total cost per camera allowed to be put on a credit card?

Thanks for any clarification.
Click to expand...

There is a limit of $7500 of credit card payments per order.

Thanks, BC
 
Thank Brent, for the clarification.
 
Thanks Jim,

Great policy...This is very reasonable !

It's not why we like You & The RED One it's why we Love the company and team you have built...this type of policy certainly puts you head & shoulders above the competition...and why we are your customers.

P.S.
I would be interested in trading any early reservations for my late reservations!

Dave
 
Jim,
Thanks!
This news comes at a great time for me. As a reservist looks like I'm about to take a little trip courtesy of Uncal Sam. I would not be able to exercise my option when my number comes up because I have to take out a loan and the camera has to earn its keep. With this you have given me the grace to hang on until I get back. You guys rock!

Gopher
 
Jannard said:
I think the policy should be retro-active... :-)

Jim
Click to expand...

That's great news!!!! I just got an email from Brent saying the same thing, so maybe I'll come back into the fold and wait for the nikon mount and a few other things to come to fruition.

Thanks RED for being such a different company and being YOU.

Best,

J.
 
Wow guys your rules and policy gonna afraid some of that companies that just thinking of got the costumers money and don't give shit to theres personal clues .

Thanks again jim & thanks RED crew
 
Jannard said:
I think the policy should be retro-active... :-)

Jim
Click to expand...

Unbelievable. Talk about your ultimate "Undo Button." You guys are taking a lot of stress off a lot of your customers. I, for one, really appreciate your willingness to work with us. I don't remember ever doing business with a company that is so flexible and easy to work with. Thank you.
 
The 1st question I always ask in any situation is... "who wrote these rules, anyway?".

We started this business without any rules and we are making them up as we go along. If we make a mistake, we will change them. No shame in that...

Jim
 
Jannard said:
The 1st question I always ask in any situation is... "who wrote these rules, anyway?".

We started this business without any rules and we are making them up as we go along. If we make a mistake, we will change them. No shame in that...

Jim
Click to expand...

Jim,

Honestly, from the bottom of my heart, I say, thank you. I was beginning to worry about being ready to take delivery of my Red when my number's called. This will help take off some of the load and definitely help me prepare toward picking mine up. Muchas gracias mi amigo!
 
thank you...to the best camera company on the planet.
 
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