Fans not spinning

[Seth Larney]

Hey all,

I am having a bit of an emergency.

Our red is out on a 2 week rental and on the first shoot day the camera is overheating because the fans are not spinning "at all". Doesn't matter what the fan settings are.

I am out of the country at the moment on my honeymoon of all places and have no way of eyeballing the problem myself. The crew have tried a firmware rebuild with no success.

I have read of a few people having fans die.. we have never had this problem before.

They have already rented another body for today as they got sick of trying to fix the problem.

RED .. HELP!!!!

I am in no phone reception land in the middle of indonesia and about to lose 2 weeks rental!!!

Any ideas???

 

[Cüneyt Kaya]

there are dyin a lot of fans these weeks.

happened to me and a couple of others too...dont know why it happened.

 

[Seth Larney]

Any easy fix without having to send back to red hq? That will really screw us as we're in Australia.

S

 

[Brian D. Goff]

ours just went down today - any help?

 

[Seth Larney]

We are still having this issue, this is now a raging emergency for us.

I have had no luck getting in touch with my usual account manager at RED and it's kinda hard to get them on the phone from here.

Anyone had any luck with this?

 

[Sean R.]

You can contact me directly:

Sean Ruggeri
949-206-7900 ext.7922

sean@red.com

If firmware reinstall does not remedy the situation and the cable has not become disconnected then we will probably need to bring the camera in to remedy this problem completely