Epic W won't boot up to home screen?

[Shaun Lawless]

When powering up my Epic-W the fans kick in and the lights near the REC button come on. The screen prompts the RED logo then goes black and never boots up to home screen. Anyone have any suggestions before I box her up and send her back to Red? Is there a way of doing a firmware update without screens working?

 

[Björn Benckert]

PERFORM A HARD RESTORE


A common way to resolve camera firmware issues is to perform a Hard Restore. A Hard Restore functions like a System Restore in that it changes all settings to the factory default values.

To perform a Hard Restore, follow the instructions below:

1. With the camera turned off, hold the PWR/REC key on the camera for 20 seconds or until the fans turn at a high speed.
2. Release the PWR/REC key.
   
   The screen displays correctly.
   
   NOTE: User key settings reset as well as any other changes from the default settings.