EPIC M no audio from HDSDI

[Adam Eden]

Hi There

I have an Epic M and i have always had audio out of the HDSDI until the release of Firmware V4.10. I am using a hyperdeck shuttle to record pro res and i have done this for a couple of months now.

I upgraded to the release version of V4.10 firmware and now i cannot get audio out, but it does record audio to the redmag.

Any help would be much appreciated as i really don't want to roll back to a beta firmware.

 

[Trent Lillehaugen]

Hi There

I have an Epic M and i have always had audio out of the HDSDI until the release of Firmware V4.10. I am using a hyperdeck shuttle to record pro res and i have done this for a couple of months now.

I upgraded to the release version of V4.10 firmware and now i cannot get audio out, but it does record audio to the redmag.

Any help would be much appreciated as i really don't want to roll back to a beta firmware.

Are you saying that 4.0.x builds prior to version 4.0.10 worked for you? In any case, please file a tech support ticket (http://www.red.com/contact_us) and send in a log file.

 

[Adam Eden]

Hi Trent

Yes that is correct

 

[Adam Eden]

Found the problem. I re installed the firmware but it didn't fix it so i waited an hour and did it again and now it works!

Fingers crossed as i have 4 days shooting next week

 

[Trent Lillehaugen]

Found the problem. I re installed the firmware but it didn't fix it so i waited an hour and did it again and now it works!

Fingers crossed as i have 4 days shooting next week

What was the problem? I hope you're not relying on the fact that a second re-install of the firmware (an hour later) "fixed" your problem. I would still suggest opening a support ticket and sending in a log file in case there is some underlying problem that may re-appear for you.