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DSMC1 no longer being serviced by RED?

Stephen Pruitt

Stephen Pruitt

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I'll admit I've been hiding under a rock, but this took me by surprise. Is it really true that RED no longer is serviving Dragon DSMC1 cameras?

That's one way to get us to buy new cameras.

Stephen
 
If it’s true, I’m not impressed. A new camera bought three years ago should not be obsolete already.
 
Last edited:
Stephen Pruitt said:
I'll admit I've been hiding under a rock, but this took me by surprise. Is it really true that RED no longer is serviving Dragon DSMC1 cameras?

That's one way to get us to buy new cameras.

Stephen
Click to expand...


I called RED last week about something else and asked them this question specifically at the end of the call. They said there was no immediate plan to stop servicing DSMC cameras but notice would be given as to when they intend to cease service. It would be a serious drag if what you are claiming were true. Where did you hear this?
 
... as in if something happens to the camera, that's that? Or did you mean upgrades?

I hope this isn't true for many years to come. I know there are advantages to DSMC2 but the image quality on Epic Dragon is still creating gold.

Would be great to put this fire out ASAP, if anyone knows what's up.
 
Current status of DSMC1 bodies:

- Upgrade paths have been closed and lasted for a really, really long time.
- Parts and Servicing will be ongoing until they run out of bits, bobs, and bolts. Making those parts at this point would be a rather costly endeavor as DSMC2 has been out since 2015 and is the main manufacturing chain and service focus.

Current status of DSMC2 bodies:
- The current camera body which was guaranteed as the main stay platform until at least 2020.

That's all I know.
 
I think those of us still on DSMC1 bodies committed to the form factor a while ago, and accept that there are no upgrade paths left. Totally fine.

Re servicing - regardless of DSMC2 bodies coming out in 2015 many of us purchased DSMC1 Dragons in 2015 as well. I'd at least hope for support for 5 years on a product this expensive. Not sure what bits and bobs is referring to? I had an internal board die on me in 2017 that needed replacement. Camera wouldn't boot without it so I'd hope that isn't a bit or a bob.
 
Yes, I was speaking of repair only. I don't care about upgrades.

As to bits and bobs, that's one lame excuse. RED can always cannibalize pre-existing DSMC 1 cameras to get all the parts its needs.

Is anyone aware of any third-party repair services should the need arise?

Stephen
 
I was specifically told by a tech my Epic MX is no longer eligible for repairs of any sort.
 
Stephen Pruitt said:
Yes, I was speaking of repair only. I don't care about upgrades.

As to bits and bobs, that's one lame excuse. RED can always cannibalize pre-existing DSMC 1 cameras to get all the parts its needs.

Is anyone aware of any third-party repair services should the need arise?

Stephen
Click to expand...

I'm pretty sure cannibalizing DSMC1 cameras is under the umbrella of existing parts.
 
Stephen, this was part of why I sold my Epic a couple years ago and have been renting since. Wasn't in a place to be able to make the upgrade jump. "Obsolescence obsolete" was a good marketing slogan, but reality makes that tough to last forever. Time was, cameras didn't change as quickly as they do now. Now they're computers and we all go kicking and screaming into the future when it comes time to upgrade.

Thanks, Phil. Wasn't aware of the DSMC2 timeline, official or otherwise. The current lineup is outstanding and perhaps someday soon I'll jump back on board with a purchase. Until then, we rent.
 
When one of our DSMC1 Dragons went down, we sent it for repair...
The cost of repair with a 'Battle Tested' board (read battle tested as used and canbalised parts from returned cameras) was within whispering distance of buying a new DSMC2 brain with better specs and a warranty.

So in my mind DSMC1 cameras are pretty much at this point disposable and not worth any repairs.
 
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