Dragon won't start up.

[Hunter Paull]

The other day I ran into some issues with my Red Epic Dragon. Firstly I noticed my touch monitor seemed to have a mind of its own. It seemed to be turning its exposure toggle on and off all by itself for about 1 minute and then then the screen started to get blue lines through it. I then powered the camera off and then tried to turn it back on. When I powered it back on the camera displayed "Serious error, shutdown”. I then shut off the camera and put it back in its case. I let the camera sit for a few days and then got it back out to try power it on. When it powered on it seemed to work fine. I could control the camera with the touch screen and eject the REDMAG which was in the camera. I even put a lens on and could change the aperture but then the screen started to get the same blue lines again so I decided to power the camera off. I then powered the camera back on a couple of days later and ran into this issue. The camera begins the start-up fans into full force and the side light turns yellow. This is normal but the camera seems to get stuck in this start-up stage and then won’t fully turn on and nothing will display on the monitor. I've attached a video of the current problem.

I've tried powering the camera in many different ways but get the same result each time. I used Redvolts, a range of vmount batteries with different Vmount plates as well as an AC power supply. I've also tested this with different monitors and cables but get the same outcome. I have noticed though when I first click the power button the monitor seems to flash a small amount of brightness but then go back to being fully black.

Also here is a dropbox link to a video of the issue as the attachment function on this webpage doesn't seem to work. https://www.dropbox.com/s/s7g5aeyd3isg05v/Red Epci Dragon start up issue.MOV?dl=0

Any help would be much appreciated! Thanks Hunter.

 

[Wil Wong]

The force fan definitely sounds too long in your video. I would suggest installing a previous firmware (or latest one if your's isn't the latest) and see if that helps. If it works, you can reinstall the latest firmware. Make sure the firmware is specifically for Dragon DSMC2 and you'll need your monitor connected to see what's happening. Definitely eject the media card after the firmware is installed and before you start it up again or else it will simply try and install the firmware again (if you've never installed firmware before).

 

[Benjamin Cabral]

Try a hard reset: holding the power button for 20 seconds on boot.

 

[Hunter Paull]

I installed the latest firmware and the camera finally started up. Also did a hard reset and the now camera is working normally. Thanks for the help guys, really appreciate it!