Jannard
Red Leader
- Joined
- Dec 28, 2006
- Messages
- 8,248
- Reaction score
- 7
- Points
- 0
We have recently made significant improvements to many aspects of the RED ONE. That includes a new lens mount, better image quality by a new IR/low pass filter and moving it into a new location, better DSP, new sensor processing magic (instead of the new daughter board), a reworked mount system for the board stack, new(er) firmware, more features enabled... you get the idea. SO....
While we have been working tirelessly,
1- December deliveries will not hit the target quantities. We expect to ship about 200 cameras (don't call us, we'll call you). We will work continuously over the holidays to try to catch up. We hope to get back to a more reasonable delivery schedule after the 1st of the year.
2- We will replace all cameras serial #1-100 at N/C. *The replacements will be designated by an X (Serial #10X). Since many of these cameras are in service, this replacement process will be done during, or after, the month of January, at the discretion of the owner. You will ship your camera back to us (at our expense) and we will send the replacement upon receipt of your camera (at our expense). If your camera is in use and you want to wait for a better time to do the replacement, there is no time deadline to send it back. No complaints about the replacements being done in January (or later at your discretion) will be accepted.
3- EVFs are now in real production as are RED Drives. Delivery quantities will be slow at 1st for EVFs, RED Drives at good quantities. It also appears that we are in much better shape to deliver other RED accessories than in the past.
We appreciate everyone's patience. The decision to "think out loud" was a dangerous one. You hear the good, bad and the ugly as we go along. We hope that we can continue to operate this way. It is a refreshing (although challenging) way to communicate to our customers.
Jim
While we have been working tirelessly,
1- December deliveries will not hit the target quantities. We expect to ship about 200 cameras (don't call us, we'll call you). We will work continuously over the holidays to try to catch up. We hope to get back to a more reasonable delivery schedule after the 1st of the year.
2- We will replace all cameras serial #1-100 at N/C. *The replacements will be designated by an X (Serial #10X). Since many of these cameras are in service, this replacement process will be done during, or after, the month of January, at the discretion of the owner. You will ship your camera back to us (at our expense) and we will send the replacement upon receipt of your camera (at our expense). If your camera is in use and you want to wait for a better time to do the replacement, there is no time deadline to send it back. No complaints about the replacements being done in January (or later at your discretion) will be accepted.
3- EVFs are now in real production as are RED Drives. Delivery quantities will be slow at 1st for EVFs, RED Drives at good quantities. It also appears that we are in much better shape to deliver other RED accessories than in the past.
We appreciate everyone's patience. The decision to "think out loud" was a dangerous one. You hear the good, bad and the ugly as we go along. We hope that we can continue to operate this way. It is a refreshing (although challenging) way to communicate to our customers.
Jim
