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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

closed orders and account balance

Doesn't sound totally normal, but also sounds like you're doing something not totally normal. What did your Rep say?
 
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Cicero A said:
Nothing yet. Just shot my rep an email yesterday. Waiting on a reply. Was thinking others may have had this happen as being normal after the deposit is actually charged to the card.

what is it that Im doing thats not completely normal. I was actually told on the boards here that it is ok to make payments towards my account over time. called red, and they said that is fine just give them a call or talk to my rep any time I would like to apply funds to my account. So, Im unsure as to what the problem may be, or if there is even a problem at all.
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Your fine. In this case I'd wait for your Rep's response unless somebody visiting from RED can take a look at your account who's browsing the boards.
 
its normal. i paid for my entire package and it wasn't reflecting on account balance.
i contacted my rep and he said it's paid and received but the account summary is not always updated because its a manual procedure.
 
Kazu Okuda said:
its normal. i paid for my entire package and it wasn't reflecting on account balance.
i contacted my rep and he said it's paid and received but the account summary is not always updated because its a manual procedure.
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good to know. at some point in time, under account summary, did your order move from "open orders" to "closed orders" before bring shipped out?
 
yes, my deposit was marked closed once the payment went through, like that transaction was closed.
i never saw an open order notice though, probably because my payment went through the first time.
 
Cicero A said:
So, I placed a pre order for the red scarlet-w

they kept "charging" my card $0 which put a flag on my bank and had me call the bank to get my card reactivated. I called red and told them to just charge the $1,000 deposit which they did. a week later, my red rep I had her charge another $1,0000 dollars(I am trying to pay the total over time instead of one big lump sum coming out of my account at time of shipment). Well, should this $1,000 that is not the initial deposit that my red rep charged be shown in my "account balance" under my "account summary" tab?

Also, I noticed that under the orders tab, my preorder has moved from "open orders" to "closed orders". is this normal once the deposit has actually been charged?
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Once you place an order for something else and that order is invoiced you will see your account balance change. For example I added money to my RED account over time for my Raven brain, then later on I decided to order some accessories. The accessories were ready before the brain so since I had enough money in my RED account I just received a shipping notice.

After that my account balance updated to what was left, before that my account balance always read as $0 even thought I had thousands in my RED account. Hope this makes sense
 
I never found that the online statements reflect reality. I still have an open order for a RPZ 18-85 that I bought and paid for years ago...
I fully paid my Scarlet-W and it doesn't show there either. Just check with your rep, make sure all is in the up and up and don't worry about the online statements...
 
thank you everyone for the responses. puts me at ease. I don't mind a website with a few issues. means they're spending more time putting those scarlet-w orders together hopefully lol
 
Daniel Stilling said:
I never found that the online statements reflect reality. I still have an open order for a RPZ 18-85 that I bought and paid for years ago...
I fully paid my Scarlet-W and it doesn't show there either. Just check with your rep, make sure all is in the up and up and don't worry about the online statements...
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My account summary hasn't been correct since the beginning. I assumed best not to use it and to check in with my rep directly each time for each invoice, charge, and pending payment, also check my bank statements to make sure there aren't any xtra charges and/or the proper amounts have been withdrawn. Not very well organized or up to date unfortunately.
 
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