Can't Upgrade to Build 16_v3.2.5

[Meryem Ersoz]

I upgraded my first camera to Release Build 16 just fine, this morning.

I needed the card to shoot this morning so I cleared it.

I tried to download the upgrade again, to upgrade the second camera, and now it won't decompress -- I keep getting an error command. It looks like it is trying to Unzip the file, then it does not complete the action, and I get an error command.

Does RED have limits on how many times you can download this or something? If this is the case, can I get this unlocked so that I can upgrade my second camera?

Any help?

 

[Curran Giddens]

Try downloading it again or with a different web browser.

 

[Ryan Erwin]

Nope, there are no limits to how many times you can download Camera Firmware upgrades and such. Do be aware that the Download Links do expire after a period of time - approximately 30 minutes. Just go back to www.red.com/support each time you need to re-download.

Best-

-Ryan @ RED

 

[Meryem Ersoz]

Try downloading it again or with a different web browser.

Thanks, Curran. Switching browsers worked.

Duh, a bad case of overlooking an obvious workaround. The good folks at reduser to the rescue....

I did go back and try to download with the same browser, repeatedly. Weird. Oh well. I guess red.com just wanted to visit with Firefox...

 

[Dave Neathery]

Thanks, Curran. Switching browsers worked.

Duh, a bad case of overlooking an obvious workaround. The good folks at reduser to the rescue....

I did go back and try to download with the same browser, repeatedly. Weird. Oh well. I guess red.com just wanted to visit with Firefox...

For what it's worth, I download the file to one of my hard drives and then copy the files needed from there, that way, I only download once for each version, and just make a new copy for each camera.