Can't reach anyone !

[Cédric Laty]

Hi,
I don't understand.
I try to contact John Restivo about MX upgrades.
I was in contact with him but since several weeks, no answers.
I tried to call at Red (i'm in France btw), no answer.

Don't know what happen.

Cheers

Cedric

 

[Steven-Marc C.]

Hi,
I don't understand.
I try to contact John Restivo about MX upgrades.
I was in contact with him but since several weeks, no answers.
I tried to call at Red (i'm in France btw), no answer.

Don't know what happen.

Cheers

Cedric

Hi Cedric,

That is very strange. John has always been extremely responsive and efficient, even answering on week-ends. This may sound obvious but have you checked your spam folder?

 

[Nick Grow]

M-X Upgrade Contact

M-X Upgrade Contact

Hi Cedric,

I located the email you sent and you will be receiving a response from our M-X Upgrade Coordinator in a few minutes. I apologize for the delayed response and we will take care of you.

Regarding calling RED and no answer, I can easily track incoming call logs to RED. If you can PM me with the phone number you are calling from and the number you are calling, then I can see what is going on. The M-X Upgrade team is at their desks from at least 8am to 5pm PT Mon-Fri. They generally get back to people within same business day. If you contact them after hours, then the next business day. Tech Support, of course, is 24/7/365. I sit within 20 feet of the M-X Upgrade team so I know they are there taking calls and emails so we will need to dig into this a little deeper.

You can also email me directly at nick - dot - grow - at - red - dot - com.

Nick

 

[John Marchant]

I don't wish to stir up trouble- just to offer what help I can: I previously had very similar experiences and I've seen others on this forum, always from outside the US, posting similar incidences. There must be something in the way the phone system is handling incoming international calls, or some other problem occurring here...

 

[Brent Carter]

We have our telecom dept looking at it. I know we receive plenty of calls from internationally so don't know why some would get to us and others would not...

BC