Camera reboot itself

[Roberto Leone]

Running with latest firmware, 6k 16:9 @40fps, the camera reboot itself continuously and I lost 3 clips, is there a way to recover the clips? How to manage this problem?

 

[Phil Holland]

How are you powering the camera?

 

[Roberto Leone]

With 2 BP batteries, fully charged

 

[Roberto Leone]

Is there a way to recover the files?

 

[Alex Zeder]

With 2 BP what? BP-955? BP-975? Anything lower than that will reboot frequently.

 

[Roberto Leone]

It's no brand battery, lower than BP 955. But after these 3 times of reboot the camera worked well, it's not a battery related problem

 

[Alex Zeder]

Lower than 955 is asking for trouble, even when it occasionally doesn't fail. The operation guide lists the supported batteries as 955 and up (pg 15). Since you asked how to recover the failed clips, I think your footage is of some importance and from non-repeatable shoots. If you shoot with these insufficient batteries, it's only a matter of time before you lose some again.