Broken 512GB minimags - No repair option?

[Thor Hampus Bank]

Hi everyone.
Our small production house here in Denmark took a deep dive into the RED world and bought a used Monstro kit this fall. In the kit there were 2x 512GB minimags that we were told did not work, but we could of course get them repaired I was told.
BUT it seems like we CAN'T them repaired. I thought the service in RED territory would be great - we are talking very expensive cine cams and the minimags aren't exactly cheap - but I have written a couple of the service centers that are RED certified here in Europe and the only reply I got was:

"Sorry to disappoint you but unless in warranty the Minimags can’t be repaired by us."

Is this really true? Two very expensive minimags - basically SSD's in a proprietary enclosure - can't be fixed? It's either the SSD or the controller that's broken and I can't imagine the spare parts cost more than a 100 dollar/euro.

/Thor
Denmark

 

[Tim Pfautsch]

Should be straight forward to repair yourself. Type RedMag into Youtube to find many videos covering this topic and the controversy surrounding RedMags.

 

[Bob Gundu]

Should be straight forward to repair yourself. Type RedMag into Youtube to find many videos covering this topic and the controversy surrounding RedMags.

Please try to find someone who has successfully done this. That video leaves out some crucial info and quite misleading.

 

[Phil Holland]

Saw your post online and you stated you reached out to some EU or UK service center. They can be fixed and I'd recommend emailing RED support if going that route, though probably not a timely solution.

Also, I saw the picture/post on Facebook and you purchased them knowing they were broken and in extremely bad shape as well as out of warranty. I don't know what landmine blast those experienced, but I would recommend in the future not purchasing gear that literally looks like it went through an explosion no matter how good the deal.

 

[John Marchant]

Should be straight forward to repair yourself. Type RedMag into Youtube to find many videos covering this topic and the controversy surrounding RedMags.

Sorry, but this is completely incorrect. The parts are actually hard to come by, and more importantly they are useless without validation that only Red can legally perform.

A side note of caution: I've seen Jinnitech offering to 'clone' users' redmags... the validation data is tied to the media serial number, so they duplicate the serial number and validation code pair together onto a new SSD.
Apart from being an arguably dishonest process, you lose the valuable traceability of serialised media and also break the warranty on the new media.

I also question the motivation for Jinnitech to gain access your media serial and validation code pair. Its likely not as altruistic as it seems.

 

[Mestizo Devon]

Wish for 2020

End SSD drama

Cheap media for all:glare: