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Bricked NEW EPICs (Quality Issue ?)

A

aaranyan ramanujam

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Hi all ,

I upgraded two of my Scarlet's to Epic #5919 and #5921.

Both bricked within 60 days, from the same assembly line.
One did not power ON, the other has display issues, actually the display itself is fine. A problem with the Brain.

I have a Scarlet and RED ONE MX which is 2 year and 3 years old respectively. Run for more than 1800 hours which works flawless.

A friend of mine bought a new epic a month back #6266, which got Bricked today in the middle of an AD Shoot. Refusing to power ON, the exact same problem that I had with my #5919.

Now i am very skeptical about the quality of the NEW EPICs being delivered since the price reduction. do we really need the price lowered and get a product that embarrasses in front of the clients ??? RED has to do something about this.

how do i get to this to the top management in RED, Im in India. Sending it to RDC for service in California and back to India takes a minimum 20 days. I am inexplicably angered at it and dejected and losing my faith in RED. Anyone who has bought their EPIC within the last 4 months has issues with their EPIC Brains ? Disgruntled RED Customer from India,

Aaranyan
 
Out of curiosity, what was the firmware on the camera?

Either way, create a ticket with Red.com support.

aaranyan ramanujam said:
Hi all ,

I upgraded two of my Scarlet's to Epic #5919 and #5921.

Both bricked within 60 days, from the same assembly line.
One did not power ON, the other has display issues, actually the display itself is fine. A problem with the Brain.

I have a Scarlet and RED ONE MX which is 2 year and 3 years old respectively. Run for more than 1800 hours which works flawless.

A friend of mine bought a new epic a month back #6266, which got Bricked today in the middle of an AD Shoot. Refusing to power ON, the exact same problem that I had with my #5919.

Now i am very skeptical about the quality of the NEW EPICs being delivered since the price reduction. do we really need the price lowered and get a product that embarrasses in front of the clients ??? RED has to do something about this.

how do i get to this to the top management in RED, Im in India. Sending it to RDC for service in California and back to India takes a minimum 20 days. I am inexplicably angered at it and dejected and losing my faith in RED. Anyone who has bought their EPIC within the last 4 months has issues with their EPIC Brains ? Disgruntled RED Customer from India,

Aaranyan
Click to expand...
 
aaranyan ramanujam said:
Hi all ,

I upgraded two of my Scarlet's to Epic #5919 and #5921.

Both bricked within 60 days, from the same assembly line.
One did not power ON, the other has display issues, actually the display itself is fine. A problem with the Brain.

I have a Scarlet and RED ONE MX which is 2 year and 3 years old respectively. Run for more than 1800 hours which works flawless.

A friend of mine bought a new epic a month back #6266, which got Bricked today in the middle of an AD Shoot. Refusing to power ON, the exact same problem that I had with my #5919.

Now i am very skeptical about the quality of the NEW EPICs being delivered since the price reduction. do we really need the price lowered and get a product that embarrasses in front of the clients ??? RED has to do something about this.

how do i get to this to the top management in RED, Im in India. Sending it to RDC for service in California and back to India takes a minimum 20 days. I am inexplicably angered at it and dejected and losing my faith in RED. Anyone who has bought their EPIC within the last 4 months has issues with their EPIC Brains ? Disgruntled RED Customer from India,

Aaranyan
Click to expand...

That sounds awful. I'd be really pissed too. I personally have never had a problem but stories like these are scary. The fact that both of yours had issues points to a systematic problem, maybe with a certain batch? Please keep us updated on your story.
 
Got my trade in done in Sept and haven't had a problem yet, (crossing fingers)
 
I WISH there was some sort of database so we could see exactly how many Epics have had problems vs how many exist.
 
So totally 4 Epics.

firmware was on 4.0.12 and 4.0.18 on the other. 3rd Brain had 4.0.18 firmware.

All brains were under 100 hours of usage. 3rd Epic was less than 20 hours.

RED has to recall the EPICs that they feel is not upto the mark like how Automobiles are done. Also give extended warranty as a good will gesture to restore confidence and peace of mind.

Aaranyan
 
aaranyan ramanujam said:
Hi all ,

I upgraded two of my Scarlet's to Epic #5919 and #5921.

Both bricked within 60 days, from the same assembly line.
One did not power ON, the other has display issues, actually the display itself is fine. A problem with the Brain.

I have a Scarlet and RED ONE MX which is 2 year and 3 years old respectively. Run for more than 1800 hours which works flawless.

A friend of mine bought a new epic a month back #6266, which got Bricked today in the middle of an AD Shoot. Refusing to power ON, the exact same problem that I had with my #5919.

Now i am very skeptical about the quality of the NEW EPICs being delivered since the price reduction. do we really need the price lowered and get a product that embarrasses in front of the clients ??? RED has to do something about this.

how do i get to this to the top management in RED, Im in India. Sending it to RDC for service in California and back to India takes a minimum 20 days. I am inexplicably angered at it and dejected and losing my faith in RED. Anyone who has bought their EPIC within the last 4 months has issues with their EPIC Brains ? Disgruntled RED Customer from India,

Aaranyan
Click to expand...

Hi Aaranyan,

Putting myself in your shoes, I completely understand your concern.

Rest assured that when our valued customers report an issue, we take it very seriously.

Please feel free to contact me directly at nick.grow@red.com and I will make sure your feedback gets relayed to the right people at RED.

If possible, please have your friend submit a technical support ticket here https://support.red.com/anonymous_requests/new so we can assist with EPIC-X #6266.

NICK
 
that is crazy.....when i first got my scarlet it was bricked within 30 days...the new body i got to replace it was fine and so is the epic i have now....
i know how you feel, for a professional product that is unacceptable...i hope you will have this resolved sooner then later....it took me 2 months to get my first bricked scarlet issue resolved....and i am in LA...good luck....
 
Wow, sorry to hear that Aaranyan. Hopefully RED can make it up to you somehow.
6323 doing fine (so far).

If trouble tickets were opened, I'm sure RED is investigating.

I agree with you, though- when any piece of equipment, especially a camera of this value, fails you on a commercial shot with your hard earned clients watching, confidence goes out the window. I've never had an issue with my Scarlet or Epic, but I've had scary moments where I had to reload firmware, etc. Good luck!
 
My Scarlet bricked with less than 100 hours. Went back to RED and never had another problem. Just received my Epic two weeks ago and the HDMI port has stopped working on day one of our shoot with less than 10 hours on it. Still waiting to get my card readers back from DIT to try re-installing the firmware. Hopefully it won't need to go back but who knows.

I'd say that there is a quality control issue.

Luckily RED stands behind their products. It's a pain sometimes, having to send in a brand new camera for repair, but considering that I just received 100% trade it value for my Scarlet I'm still a very happy camper.

My advice, use your camera as much as possible when you get it so as to work out all of the kinks while it's still under warranty. :)
 
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My Scarlet bricked in the first 2 months due to an internal failure, unfortunately it was during a very important and large scale shoot. Thank god Marcos was there with his Scarlet to save my ass. Thanks buddy!
 
Shipping my brand new Epic (3 weeks old and just over 30 hours) back today for service. It's having major boot issues, sometimes it works... other times it doesn't. Really hoping that this whole issue gets sorted out quick. There seems to be quite a few similar issues with new Epics in the last couple months.
 
This is happening a lot at the moment? I am hearing of more Epics that are "bricked". An announcement from Red would be good on this it's a bit of a worry with the Dragon upgrades imminent.
 
A buddy of mine got his a month or so back, it bricked on day 2 of owning it (mid shoot out of town). Same issue, wouldn't boot up.
 
Yes I am very nervous about an upgrade... so I am holding off for a little while till this gets sorted.

The problem isn't that Red won't deal with and fix the problem but more the time it will take to fix and return. In particular if it stops working on set or as a rental.

Hopefully this gets sorted soon
 
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