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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

BombSquad Email?

Kyle Gentz

Kyle Gentz

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Location
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Website
www.motionpicweddings.com
How long does it take to get an email or a Bombsquad Rep assigned to you? Its been over 24hours since I ordered and they still have not taken my money out of my bank account. I got a Order Confirmation Email but thats it. Just wondering if this is normal? Should I send them an email?
 
me too...
 
Stacey Spears said:
Brent covers this in the "Thanks to 300" thread.
Click to expand...


Thanks for that.

Forthose too lazy to click.

"We have a lot of deposits to charge, yes, BOMB SQUAD is going down the list - while also answering calls and emails. Website only authorizes the card, does not charge it. We do it. Don't worry, if your order is in, you will be charged. Though I admire the "you cannot take my money fast enough" mentality, hehe.

Secondly, as Jim mentioned in his FAQ's, we are slammed. Plain and simple. Some people around here have not slept since Wed night - or longer. When your order is ready for allocation, it will start order processing. If we need to contact you for any reason once order processing begins, we will. If not, we will process what is available, ship, and you will get tracking numbers :)

Calls of "Are we there yet? How about now? Now? Are we there yet?" (those with kids will get the analogy) are just soaking up precious bandwidth. We posted the earliest it will ship is Nov 17 - so we will get your gear to you as soon as we can after that date, I promise. We are (almost) as excited to ship it to you as you are to get it!

BC"
 
i'm in the same boat but i called my order in minutes after announcement. I even emailed Brent earlier today and he responded rather quickly with the post above. Sounds like they are just slammed right now.
 
My order popped up in my account and it's incorrect I feel. It's missing the 5" touch screen, DSMC side handle and AC power adapter....and the order for the 14K package was cancelled. I'm trying to figure out how to get it fixed. No luck yet.
 
Kyle Gentz said:
Still no email here. My order is in my account. I figure they planned on it being like this. Im not worried.
Click to expand...
For sure. Did your order show up correct?

I wanted to order the 14K production package. 4 extra RV's and a extra travel charger. It shows the 14K package cancelled and leaves out a Touchscreen, Sidehandle, and AC Adapter as it has each item listed individually with those 3 missing. But includes a random SKU which is 720-0001 for 950. But that doesn't match the Sidehandle..
 
Kyle Gentz said:
Still no email here.
Click to expand...

Kyle, you got the order confirmation email, right? Per your first post? I am not quite sure what email you are waiting for. In my post that you quoted above, it says if we need to contact you, we will. If not, we will start order processing when you are up in the delivery queue. Hopefully, a relatively painless process :)

BC
 
Jeffrey Loewe said:
For sure. Did your order show up correct?

I wanted to order the 14K production package. 4 extra RV's and a extra travel charger. It shows the 14K package cancelled and leaves out a Touchscreen, Sidehandle, and AC Adapter as it has each item listed individually with those 3 missing. But includes a random SKU which is 720-0001 for 950. But that doesn't match the Sidehandle..
Click to expand...

Your order in our reservation system is as you list it above. You are all set. Might just be a glitch in the My Account section. I will have our web team check it out.

BC
 
Brent@RED said:
Your order in our reservation system is as you list it above. You are all set. Might just be a glitch in the My Account section. I will have our web team check it out.

BC
Click to expand...
Cool thanks Brent, It's showing a balance of 13,290...I was expecting it to be $14890. Just wanted to make sure everything was right. Sorry to be frantic about it, just wanted to make sure I could get it fixed before it is charged.
 
You will not be charged balance due until right before it is ready for processing - so we have a little time to sort it.

BC
 
Still no email

Still no email

I ordered via phone a few minutes after the announcement. I spoke with a Bomb Squad member and he took all my info.

He said I'd get an email shortly confirming my details.

I haven't got anything since. I tried emailing him but I am sure they are swamped.

So at the moment I have no idea if my order actually went through. It isn't in my account open orders. or past orders. No order number. no nothing.

Anyone else?
 
Patrick O'Sullivan said:
I ordered via phone a few minutes after the announcement. I spoke with a Bomb Squad member and he took all my info.

He said I'd get an email shortly confirming my details.

I haven't got anything since. I tried emailing him but I am sure they are swamped.

So at the moment I have no idea if my order actually went through. It isn't in my account open orders. or past orders. No order number. no nothing.

Anyone else?
Click to expand...

Same situation, same timing (minutes after announcement). Money charged. No confirmation email, but bomb squad rep promply replied saying he would provide confirmation email as soon as possible. In my red store account, my Scarlet deposit money is in, but the camera package is not in my "open orders" list, just my previously ordered Ti mount, side handle and, er, red bag.

I'm sure this is all a matter of organization during the chaotic cyber attack. Many calls must have been taken and this is something Red doesn't normaly do. Putting everyone in the right queue order must be a big pain right now. I'm sure we are all set for delivery as soon as possible.
 
If you placed over RED.com, you would have got an order confirmation email. That is your confirmation and your order will begin processing when ready. If we need further info, we will reach out.

If you placed over the phone, no auto-order confirmation email goes out. You will get an SO number you can reference. If you placed over the phone, do not have your SO number, and want to confirm it is in, just give us a ring at 949.206.7900 or contact us.

But, please be patient, we are indeed buried after the weekend. We will get back to you as soon as we can. And, again, I ask that you only contact us if you truly need to. Please respect our limited bandwidth and refrain from "when will my SCARLET ship?" type questions. The answer is "As soon as we can :)"

BC
 
Its the same in europe....orders must be many thousands....patience is required...inconvenience regretted :-)
 
After the years of teasing with info, pictures, hints, glimpses, lizard footage, crazy skateboard scenes, 'hehehe's and updates,
I think Red has trained me to be very patient for my order to be sent :)

Take your time Brent, have a beer... When you come across my order (probably around the 19,325th), give the little bugger a slap on the ass, a hug and send it over here :)
 
Brent@RED said:
If you placed over the phone, no auto-order confirmation email goes out. You will get an SO number you can reference. If you placed over the phone, do not have your SO number, and want to confirm it is in, just give us a ring at 949.206.7900 or contact us.
Click to expand...

Okay, so just to confirm, if we ordered by phone we should be receiving a phone call. I just checked my order status in my RED account and noticed there's a catastrophic issue that needs to be resolved before processing starts. So, I'm really hoping I get a call from Bomb Squad relatively soon.
 
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