Steve Gibby
Red Savant
Michael Hastings,
Right on. You stated an early adopters position accurately, covering many of the points I would have, so I won't reiterate what you said.
Mike Ross,
Hmmm...let me see if I understand you correctly. You recently arrived at the decision point of trying to purchase a Red camera, joined Red User a month ago (1/7/11), and because an early adopter like me already has a Red One they bought way back in August 2007, along with the three other Red One cameras I bought very shortly after that in 2007, and Red set up their sales policies long before you arrived here - and somehow you feel cheated by Red because you can't step to the head of the line and immediately buy product? :thumbdown:
Red stated their reciprocal loyalty at many times over these past years since early 2006 - but you weren't around here yet to hear it. They respect those who for whatever reason made that decision to support Red when Red was just a startup company - and rightfully so, they should. Some of those who arrived after that time, simply aren't fully aware of the leap of faith it took to support Red in those early years. Some feel they can somehow just belly right up to the bar and elbow their way through those who have supported Red from early on, and automatically get the exact same access to the purchase programs Red has set up. When they find out they can't then they're frustrated. :thumbdown:
They've had the normal growth pains of a startup company, but Red really doesn't need to be schooled on how to do business. They were founded by one of the most successful businessmen on the planet, who has now built a strong and growing business in Red. They know exactly how to do business, but extenuating circumstances in business and growing pains for a young company are quite normal. I've found Red customer service to be exceptional, as have a ton of Red customers I've talked to and read posts from. :thumbsup:
Find me an equipment manufacturing company who has been or is now more transparent and communicative with their customers than Red. Who is it?
Red will get these delivery slowdowns straightened out shortly. I believe they're working on the situation night and day. Let's all give them some more patience while they get their fulfillment of orders fully ramped up. :thumbsup:
Right on. You stated an early adopters position accurately, covering many of the points I would have, so I won't reiterate what you said.
Mike Ross,
Hmmm...let me see if I understand you correctly. You recently arrived at the decision point of trying to purchase a Red camera, joined Red User a month ago (1/7/11), and because an early adopter like me already has a Red One they bought way back in August 2007, along with the three other Red One cameras I bought very shortly after that in 2007, and Red set up their sales policies long before you arrived here - and somehow you feel cheated by Red because you can't step to the head of the line and immediately buy product? :thumbdown:
Red stated their reciprocal loyalty at many times over these past years since early 2006 - but you weren't around here yet to hear it. They respect those who for whatever reason made that decision to support Red when Red was just a startup company - and rightfully so, they should. Some of those who arrived after that time, simply aren't fully aware of the leap of faith it took to support Red in those early years. Some feel they can somehow just belly right up to the bar and elbow their way through those who have supported Red from early on, and automatically get the exact same access to the purchase programs Red has set up. When they find out they can't then they're frustrated. :thumbdown:
They've had the normal growth pains of a startup company, but Red really doesn't need to be schooled on how to do business. They were founded by one of the most successful businessmen on the planet, who has now built a strong and growing business in Red. They know exactly how to do business, but extenuating circumstances in business and growing pains for a young company are quite normal. I've found Red customer service to be exceptional, as have a ton of Red customers I've talked to and read posts from. :thumbsup:
Find me an equipment manufacturing company who has been or is now more transparent and communicative with their customers than Red. Who is it?
Red will get these delivery slowdowns straightened out shortly. I believe they're working on the situation night and day. Let's all give them some more patience while they get their fulfillment of orders fully ramped up. :thumbsup:
