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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Backorder Update January 13

Jarred Land

Jarred Land

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Ok guys.. here goes. These dates include the influx of orders from just before the January 1st price increase.

The dates below reflect if your ordered right now today, if you are on backorder, your item will ship between now and then.


Gunner rig - Ships today.

RED Bomb EVF - Ships today.

Epic Quickplate - Ships today

Stage 3 - Begins today

DSMC side handle - Started shipping again today after the holidays. Out of backorder first week of March.

Epic Backpack - out of backorder January 20.

Mattebox with full cage - out of backorder January 20.

REDMOTE - Out of backorder Feb. 3rd.

Tactical Rib - Out of backorder Feb 17th.

DSMC Module Adapter - Starts shipping January 19th :)

QUAD battery Module - Starts shipping January 19th :)

5" Touch LCD - Out of backorder January 27th.

DSMC Ti Canon Mount - Out of backorder January 31st

DSMC Tactical Top Plate - Out of Backorder in 3 weeks.

DSMC Quick Release Platform pack - Out of backorder January 31st


Did I forget anything?
 
I/O Module and Quad Charger please.
 
Oh Nice. Thanks
 
Jarred, when can we order the DSMC modual adapter and Quad battery mod?
 
And thanks a zillion for the update :-)

I cant imagine what it must be like over there.. Going from where you guys started up to this point must still be quite a rush!!
 
Thank you for the update, however, I must say that I'm slightly disappointed. After ordering a Scarlet with a Ti Canon Mount on November 3rd, it was expected that they would begin shipping on December 1st. That date came and went and it was then announced a few weeks later that RED would be out of backorder on the Ti Canon Mount by mid-January. Now, that's been pushed to January 31st.

I trust RED completely, and I'm extremely thankful for these backorder updates. But, if RED would have said when we placed our orders to not expect anything for three months, that would have been fine. I just don't think they should have stated that they expect the cameras to have begun shipping on December 1st as that appears to have been a gross miscalculation.

I'm quite familiar with how RED works. I've been reading the forums for more than three years. I understand that sometimes you order something, and you may not receive it for a year (or longer). But, all I ask is to simply be kept up to date regularly. RED's customer service, in my opinion, the best of any company that I've ever dealt with. The people who work at RED are incredible (and extremely friendly, too), and I love the company. I just really wish that they wouldn't get people's hopes up by providing a date, but then being unable to deliver months after that date.

I've made a lot of friends at RED, so I'm not trying to criticize their company. All I'm saying is that, I understand you say that you predict you'll be out of backorder on the Ti Canon Mount by January 31st. What I'm asking is, is that a realistic date, or will it still be another month or two or three before the Scarlets with the Ti Canon Mounts ship?

Thank you. :-)
 
ShaunMavronicolas said:
Any updates on the Modular Assault Plate, thanks Jarred.
Click to expand...

We had to make a new production fixture for the Assault plate that comes in next week... will start to pick up 3rd week of January, no ETA on out of backorder yet.
 
Jarred Land said:
Did I forget anything?
Click to expand...

You for got this:

modular_assault_plate.png


Is it lost in the shuffle?

EDIT: I see you've answered this one while I was posting. Thanks.
 
Brian Iannone said:
Thank you for the update, however, I must say that I'm slightly disappointed. After ordering a Scarlet with a Ti Canon Mount on November 3rd, it was expected that they would begin shipping on December 1st. That date came and went and it was then announced a few weeks later that RED would be out of backorder on the Ti Canon Mount by mid-January. Now, that's been pushed to January 31st.

I trust RED completely, and I'm extremely thankful for these backorder updates. But, if RED would have said when we placed our orders to not expect anything for three months, that would have been fine. I just don't think they should have stated that they expect the cameras to have begun shipping on December 1st as that appears to have been a gross miscalculation.

I'm quite familiar with how RED works. I've been reading the forums for more than three years. I understand that sometimes you order something, and you may not receive it for a year (or longer). But, all I ask is to simply be kept up to date regularly. RED's customer service, in my opinion, the best of any company that I've ever dealt with. The people who work at RED are incredible (and extremely friendly, too), and I love the company. I just really wish that they wouldn't get people's hopes up by providing a date, but then being unable to deliver months after that date.

I've made a lot of friends at RED, so I'm not trying to criticize their company. All I'm saying is that, I understand you say that you predict you'll be out of backorder on the Ti Canon Mount by January 31st. What I'm asking is, is that a realistic date, or will it still be another month or two or three before the Scarlets with the Ti Canon Mounts ship?

Thank you. :-)
Click to expand...

understand the disappointment.. can't fault you on that. In all honesty.. the only answer I have for you is that shit happens. Things go sideways. tooling comes out janky, one part out of 100 goes into shortage or gets caught in customs and everything stops. we rely on some random parts from all over the world still.. and sometimes they have crazy week or two week holidays where it is illegal to work. So instead of a date slipping a day because of something dumb.. it can slip a couple weeks.

Most companies don't do this.. they wait for everything to be in stock and then start shipping. But even big companies.. like apple.. sometimes can't keep up... like an iPhone that is announced shipping a certain date ends up taking 2 months to get.

We are getting better... I do these updates to keep you guys up to speed on those changes. These are estimates.. not hard dates. Just our best guess if everything goes as planned. Trust me.. its not fun being on this side to tell you the bad news. But thank god there is a lot of good news happening now that offsets that pain.

Hang in there man... we really are digging ourselves out of this hole.
 
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