Backorder Service

[Josh McKague]

I bought my Red camera 2 1/2 months ago and paid for everything in full. With the camera I got the nikon lens mount and the Red EVF and several other accessories.

The nikon mount and the viewfinder said on the site (which I didn't notice at the time) "Limited Supply, Will Ship When Available". So I get everything and they aren't there I look at the site and read that. So, OK limited supply sounds like it shouldn't take too long. I ask my Red "Bomb Squad" Rep and he says it should take 2-3 weeks.

So I wait 3 weeks and ask again and was told it should be by the end of the month making it 4 weeks. Then 4 weeks go by and was told it should be this week. So on and so on. Then finally was told they have the Nikon mounts they are just going through the final QC (THAT WAS 3 WEEKS AGO) It takes 3 weeks to QC a nikon mount?

So I have had my camera for 2 and 1/2 MONTHS and have turned it on once and havent even used it. I have also had to turn down several rentals and jobs because I don't have all the parts to my camera.

Please someone help me! All I want is a date and not BS. If in the beginning I was told on backorder it will be 3 months and you will have it this date. That would have been fine. But to keep being told probably this week it's getting really frustrating!

 

[Brian B]

Hi Josh, send me an email at brianb-at-red-dot-com or PM me on here and i will get you more accurate information. I will get this sorted out for you.

-Brian

 

[Antonio Forjaz]

Hi Brian, I'm in the same situation as JOSHM24.
Any news? I did send you an email.

 

[Brian B]

Antonio, you should have received an email a few minutes ago :smile5:
I apologize for the slight delay in response time... lots of emails these past couple of weeks.

-Brian

 

[Brent Carter]

Sorry for the delays. We are resolving a lot of the backorder situations as we speak. Unfortunately in these economic times, a key vendor can go out of business and leave RED having to qualify a new vendor for that part. As I am sure you'd expect, we don't settle for "good enough" from a new vendor - we demand excellence.

As far as timelines, we give the information we have at the time the question is asked. Things may change to shorten that timeline or extend it.

Brian does handle all backorder fulfillment coordination. With production ramped up on several items (18-85, RED PRO PRIMES, EVFs, RED-DRIVE, PRO LCDS, etc), that means he has that many more people to reach out to to let them know their backordered gear is ready. And that is a good thing, it means that gear is getting into your hands soon. But, at the same time, it means he does get quite a few emails and calls each day so please do be patient with response times. If you have contacted him and he has not getting back to you in a couple of business days, please do give him a reminder or call you dedicated BOMB SQUAD rep to assist you.

Thanks for everyone's patience and understanding.

BC

 

[Rick Kessinger]

Brian,

I have the same problem(although I haven't wait as long). I sent you an e-mail last week concerning it. I'm still down a Red Drive and Nikon mount.
Thanks,
Rick