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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Asking Jarred or Big Jon

A

Andres Papousek

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Hi Jarred and / or Big Jon

Just a question (maybe silly) about Delibery Schedule. English is not my first language so please be pacient if Im fooling.

Cause the schedule has not years in it I want to understand just one thing:

If I order a RED ONE today (Sep 3 of 2008) ... Where I am in that Schedule?

December 2008 or December 2009?


I hope to be have the first RED ONE in Central America. And wish that will be soon.

BTW (secon question! I know) who can I ask if there is a RED ONE in Central America now?


Thanks
Andres Papousek
 
Hi Andres,

This year, 2008. They are almost caught up.

I just received mine. Beautiful!

Best of luck.

Jim Hare
Sydney
 
Probably closer to January 2009 right now.. there have been alot of new orders coming in so they get added to the list.
 
Jarred, while we got you here, when are those Epic 5K t-shirts and stickers coming? :) Plz.
 
Jarred Land said:
Probably closer to January 2009 right now.. there have been alot of new orders coming in so they get added to the list.
Click to expand...

Thanks Jarred

Thats are good news for me.

Hope to place the order soon. Meanwile I will read more about reds.

BTW I search in the owners group and cant find what im looking for:

A friend of a friend of mine said that there is a RED in Honduras. Is any way to know that for sure?

I want to see it by miself.

Thanks again
Andres Papousek
 
I've been wating my camera for one year red 2421.
red delivery my camera in the wrong adress with the wrong name and in the wrong country. since the delivery date it's been pass 2 week's and red want me now to solve this problem but i do not have time to solve this its a big bureaucracy.... wrong name wrong adress...

Please some in red take this serious and go for this to me!!!!
 
holly fuck man...good luck!! Are you in SP?
 
Alexandre, I know you have been in dealing with Kelly and Randy who have been working on your situation. Rest assured, we take each and every order seriously. As you are aware of, there are a lot of hurdles to deal with on this order (eg, customs, etc).

BC
 
I just need the solution .nobody at this point can give precise information.
its been pass 2 weeks and it seems we are in the point 0

Randy and Kelly did not help much until now!
 
This is the perfect opportunity to remind everyone to check their information on their order... its very hard (like in this case) when you change your shipping information to a completely different country after its already been shipped, for us to stop it... we can try, and we do try very hard, but it doesn't always work.

So please... everyone make sure your shipping information and personal details are correct.. its why we send out the first notice. It will save alot of time, delays and expense trying to correct it once your package has left our building.

oh.. and one last thing, if your REDUSER alias name is different from your real name.. please don't use it as your name on your RED camera order.. customs wont like that very much.
 
And perfect example also why we always need to listen to both parties to judge true story.
 
that's what happend to me me! at the shipping moment The update information in "my acount" did not work! I email Randy and call and he said to dont wory your order is waitting the delivery adress, two days later i receive the fedex confirmation, and took one more day to find Randy .... it's been pass one year since my first order.

everything in life change include my delivery adress!!! I informed randy several times I HAVE TO UPDATE MY DELIVERY ADRESS.

man i dont want polemic i just want solution. and please don't push the problem to me. I respect all instructions from the first email and call personally to check.

the mistake happend in red delivery department and it's not just wrong information in my account I have all the emai's send to Randy
 
ale@alexandreermel.com.br said:
that's what happend to me me! at the shipping moment The update information in "my acount" did not work! I email Randy and call and he said to dont wory your order is waitting the delivery adress, two days later i receive the fedex confirmation, and took one more day to find Randy .... it's been pass one year since my first order.

everything in life change include my delivery adress!!! I informed randy several times I HAVE TO UPDATE MY DELIVERY ADRESS.

man i dont want polemic i just want solution. and please don't push the problem to me. I respect all instructions from the first email and call personally to check.

the mistake happend in red delivery department and it's not just wrong information in my account I have all the emai's send to Randy
Click to expand...

LOL... I sure wouldn't like to work at RED and deal with these people.
 
My Account is still in beta. If you have a situation where something does not seem to be working, please bring it to our attention immediately. Also, note we have checked the logs and we have seen people make changes in My Account - but not hit "Save". Plus, once your order has started processing, it is past the time where you can update the info. We can't change things once the invoice has been printed, the order packed, and loaded onto a FedEx truck :)

Alexandre, let's take this offline from the forum since we are pretty far off the original topic. Kelly and Randy will continue to work on this and contact you today. We never "push the problem" on our customers, we are here to work WITH you, not to work AGAINST you. Please let us do so.

BC
 
Hello RED people :)
I was just wondering if the camera serial are continues, or do you have them in groups for hardware/software revisions etc.. ?
 
JanneSFE said:
Hello RED people :)
I was just wondering if the camera serial are continues, or do you have them in groups for hardware/software revisions etc.. ?
Click to expand...

They are incremental, one assigned with each camera sale. Only real "grouping" is by delivery batch.

BC
 
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