April shipping update

[Demetri Zuev]

I wonder if opening a new production facility and hiring more people can solve the long wait situation once and for all. Or is it more about components availability?

 

[Andy_Johnson]

Please read my post again.
I have ordered ALL what is inside I/O package, just wanted Jetpack expander instead I/O, and plus ordered some more accessories.
My final invoice is more than $1.000 higher than I/O package itself but again my order is not eligible for case...

Nothing is stopping you from contacting RED and presenting your situation.

 

[Scott Lamoreaux]

For those of you that have received your camera already, what is the average turn around time from time of payment to getting your camera in your hands? I paid this morning in full. Hoping for Friday or Monday at the latest!!!!

 

[jordan levy]

so 5pm and no raven pkg allocations again.
i dont know how they are possibly going to get all first day order allocations out by NAB like brent said.
that's probably 500 allocations in 4 days from now, doesnt make sense.
another day another :/

 

[Robert L. Mickles]

Please read my post again.
I have ordered ALL what is inside I/O package, just wanted Jetpack expander instead I/O, and plus ordered some more accessories.
My final invoice is more than $1.000 higher than I/O package itself but again my order is not eligible for case...

You didn't get the package that they offerered. If you get the package you can't make any substitutions. From what I understand that's the items that work for them to offer a discounted package rate. I wanted the 7 inch and a 512 minimag, but oh well they aren't in the package offered. I'll take it and get whatever extras I want, and sell what I don't use of the package. That's really the only way to do it. Being sour about it isn't going to do anything for you (forgive me if this isn't your tone, but it's always hard to tell from text).

 

[Stephen Nguyen]

For those of you that have received your camera already, what is the average turn around time from time of payment to getting your camera in your hands? I paid this morning in full. Hoping for Friday or Monday at the latest!!!!

After my payment went through on Monday, they shipped it out today. So I'd say roughly two days at most is when they ship after payment. I'll be getting mine on Friday since it's two day air.

 

[Mike Altino]

Holy Cow! Nov 4th. They jumped from Sept 25th (my date) to Nov 4th in two days?

Noah's flood is happening, Red rain is falling down.

Fall rain fall! (Metaphoric rain only please. I want some sun here in NJ.)

Thanks for keeping us up to date everyone.

 

[Brent Carter]

Nothing is stopping you from contacting RED and presenting your situation.

Nope, have to be black and white here. Packages, come with a case. A la carte does not. This does not mean a "free case", it means the package comes with a case.

Hypothetical, if I said "yes", where do you draw the line? Look at every single customers' order - camera plus accessories - and then decide what "deserves" a "free case"? What if customer places one order with brain and one with accessories, have to look at all that? You buy (x), get a case. But if you buy , no? Sounds like black and white is the right answer to me, unless you want to add so much logistical overhead to Red, we have to charge more somewhere else...

 

[Scott Lamoreaux]

After my payment went through on Monday, they shipped it out today. So I'd say roughly two days at most is when they ship after payment. I'll be getting mine on Friday since it's two day air.

Thanks man! I cannot wait!

 

[Andy_Johnson]

Nope, have to be black and white here. Packages, come with a case. A la carte does not. This does not mean a "free case", it means the package comes with a case.

Hypothetical, if I said "yes", where do you draw the line? Look at every single customers' order - camera plus accessories - and then decide what "deserves" a "free case"? What if customer places one order with brain and one with accessories, have to look at all that? You buy (x), get a case. But if you buy , no? Sounds like black and white is the right answer to me, unless you want to add so much logistical overhead to Red, we have to charge more somewhere else...

Hey Brent - I should have finished my thought.
I absolutely side with you on this, I was just saying that he could ask RED directly instead of telling us on the forums. That way he could receive a polite "no" straight from the source.

 

[Harcharan Singh]

Hi,
Got my allocation mail...converted from RAVEN booking of 26.9.2015 to SCARLET W...
Cheers..
Harcharan

 

[Dragan Trifunovic]

Nope, have to be black and white here. Packages, come with a case. A la carte does not. This does not mean a "free case", it means the package comes with a case.

Hypothetical, if I said "yes", where do you draw the line? Look at every single customers' order - camera plus accessories - and then decide what "deserves" a "free case"? What if customer places one order with brain and one with accessories, have to look at all that? You buy (x), get a case. But if you buy , no? Sounds like black and white is the right answer to me, unless you want to add so much logistical overhead to Red, we have to charge more somewhere else...

Thank you Brent,

I did asked my rep about this case but I was getting confusing answers.
For me (as a first time Red buyer) is a bit strange that there is a 2 packages for cheapest camera (Raven I/O and Jetpack) and both getting cases but there's only one package for Scarlet-W.
For my type of work I prefer Jetpack expander so I was forced to order all separately (+ some accessories more). Because of that I'm paying more than for any of these 3 packages (Raven and SW) but still not eligible for case. Get it?

I would not complain if I just ordered SW brain +one cheap accessories
For sure that would not stop me entering in Red world and I hope that all of you will continue to do great magic with these cameras

 

[Sergio Herencias]

For those of you that have received your camera already, what is the average turn around time from time of payment to getting your camera in your hands? I paid this morning in full. Hoping for Friday or Monday at the latest!!!!

I got a mail from my rep, he says that the camera should arrive within the next 2 weeks. payment was made last monday.

 

[Scott Lamoreaux]

I got a mail from my rep, he says that the camera should arrive within the next 2 weeks. payment was made last monday.

2 weeks?! oh you're international. I'm less than 100 miles south of RED HQ

 

[Andrew Linga]

^I wonder, can I just pay and pick it up at RED HQ the day I get allocated?

 

[Demetri Zuev]

^I wonder, can I just pay and pick it up at RED HQ the day I get allocated?

Yes, you can pick up in person. Good way to meet your bomb squad rep too)

 

[jordan levy]

^I wonder, can I just pay and pick it up at RED HQ the day I get allocated?

I was told it would take 2 days to pick up at will call after allocation. But I was asking about red store Hollywood.

 

[Brent Carter]

Copy that, Andy!

Dragan, remember RAVEN was developed in mind as an ideal cam for drone/gimbal/etc use, so a JETPACK bundle was obvious. As I have noted in earlier threads, RED will be moving away from "bundles" to "collections" where people will be able to swap in/out bits within the collection, but there will be no bundle discount. Consensus was "flexibility" is better than saving a few bucks.

All, on delivery timelines, as has been point out in other threads can be fluid. But if you are receiving from RED US, being shipped within 2-3 business days AFTER allocation and AFTER paid in full is pretty standard. If via a RED office, tack on a few days of transit from RED to that office. Obviously, once we are off backorder, those offices will have product in stock for immediate processing.

 

[Sergio Herencias]

2 weeks?! oh you're international. I'm less than 100 miles south of RED HQ

Yes maybe it's about international. But orders shipped from RED US usually takes only 1-2 days to Switzerland, so pretty fast Of course I understand that possibly the parts has to be put together. (Just as the restaurant order analogy someone explaned here.)

But if you are receiving from RED US, being shipped within 2-3 business days AFTER allocation and AFTER paid in full is pretty standard.

Thanks Brent for the fast feedback. But this confuses me a little, my order is from RED US but my Rep. is located in the RED UK, has this an effect on the longer shipping term? Money was allready credited to my RED Account.

 

[Kris Tait]

Brent,
I have two Ravens on pre-order through dealerships, one in the UK and one in Denmark. Would I lose my place in the queue if I switched to Scarlet on one of these? And with the recent announcement that new orders will first ship in Fall 2016 in mind, when can I expect to see both the original Raven and a newly-switched Scarlet? Hard to interpret how this announcement reflects on the timeline of existing pre-orders, if at all. I'm really trying not to ask too many questions in here. I'm just in a real tight spot at the moment not being able to give our producer a timeline. Help.

Thanks