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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

April shipping update

jordan levy said:
yes, but that doesnt explain the few that announced they got allocated yesterday, and the few that said hey, i have an earlier time stamp for the same pkg. im sure they are calling their reps today!
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ive been keeping up a consistent email chain with my rep. He said there's nothing new to report on (as of 3 days ago) and referred me to what jarred said here. Even though I've seen some ordered a good chunk of time after me I'm not sweating too bad... But I'll start to get confused if hours later turns into days later.

Theres know a handful of people I know that aren't on here and ordered early on the 25th as well. If I or any of them hear anything I'll make sure to post.
 
Sean Tierney said:
ive been keeping up a consistent email chain with my rep. He said there's nothing new to report on (as of 3 days ago) and referred me to what jarred said here. Even though I've seen some ordered a good chunk of time after me I'm not sweating too bad... But I'll start to get confused if hours later turns into days later.

Theres know a handful of people I know that aren't on here and ordered early on the 25th as well. If I or any of them hear anything I'll make sure to post.
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thanks sean! yeah i dont know how orders after you are getting allocated and you are not, weird.
 
Sean, Dan, Gene, the "honoring of timestamps" is a total manual process so there is a margin for error. If you feel there is an error, please do contact your rep. FWIW, we are allocated "SCARLET-W that were RAVEN orders" through about 9/26/15, 9am PT. Another blast will go today, they are daily.
 
Brent@RED said:
Sean, Dan, Gene, the "honoring of timestamps" is a total manual process so there is a margin for error. If you feel there is an error, please do contact your rep. FWIW, we are allocated "SCARLET-W that were RAVEN orders" through about 9/26/15, 9am PT. Another blast will go today, they are daily.
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Brent, if you are able to answer, approximately how much time is normal to have passed between a package being allocated/paid for, and when it actually ships?
 
Brent@RED said:
Sean, Dan, Gene, the "honoring of timestamps" is a total manual process so there is a margin for error. If you feel there is an error, please do contact your rep. FWIW, we are allocated "SCARLET-W that were RAVEN orders" through about 9/26/15, 9am PT. Another blast will go today, they are daily.
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Thanks Brent, didn't want to bug my rep for no reason. Is there an approximate time today's blast will go out? I don't mind being a little more patient to see how today plays out
 
I cant help but feel all this detective work and measuring up one another's time stamps is getting a bit out of hand. I'm sure these guys have been putting in more hours a week than many of us do in two, so I personally would like to see people chill out a tad and bring stress down a notch. Giving the guys grief about time stamp technicalities surely isn't going to make anyone's package arrive any earlier, if anything all this heat in here can be distracting them from the job at hand. Loosen up and have some faith in their work, they make the best cameras on earth. Would they really drop the ball and suck at the last, most rewarding stage of the process? We've waited for 5-6 months now, personally 1-2 more weeks isn't the big difference. I'm just stoked to know I'm fortunate enough to be able to afford one of these sick cameras. Good enough for me.
 
Once allocated and paid, usually only a business day or two, barring any hiccups.

Thanks, Kris. I RED has constantly blazed new territory since day one, on a variety of levels. There is no "off the shelf" manual or software solution to do things the way we do with upgrades, time stamp honoring, priority stages, etc etc. So a lot of what we do it custom and manual. And if we screw up, I have no problem people - politely - saying "I think you might have missed something". And, yes, we want to ship things as much as you want to receive them, trust me!

FWIW, blasts have generally gone out in the afternoon, PDT.
 
Brent@RED said:
Sean, Dan, Gene, the "honoring of timestamps" is a total manual process so there is a margin for error. If you feel there is an error, please do contact your rep. FWIW, we are allocated "SCARLET-W that were RAVEN orders" through about 9/26/15, 9am PT. Another blast will go today, they are daily.
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Thanks Brent, shot my rep and email right now.
 
Brent@RED said:
Sean, Dan, Gene, the "honoring of timestamps" is a total manual process so there is a margin for error. If you feel there is an error, please do contact your rep. FWIW, we are allocated "SCARLET-W that were RAVEN orders" through about 9/26/15, 9am PT. Another blast will go today, they are daily.
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nice! thanks brent!
hope to get some raven package allocations and into the hands of the people before NAB too!
 
Brent@RED said:
Once allocated and paid, usually only a business day or two, barring any hiccups.

/QUOTE]

Thanks for your reply. My package was allocated and paid for in full last Thursday afternoon and there is still no notification. I have been in touch with my rep since then, and it seems everything is in order, at least that I'm aware of. Should I bug my rep about it again? I'm trying not to burden him if it's not totally necessary.
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I have to say, I am very happy with how everything has turned out during this entire process. Hats off to you and the team, Brent. I only ask for transparency when I'm dropping quite a bit of money. Whenever I had an issue or concern, my rep was quick to handle it. Again, thank you.
 
Brent, its actually really Amazing that you guys even take the time to communicate with the users in the way that you do. After renting for several years since the R1MX through to now, this is my first time actually buying, and I gotta say..I'm really impressed with the way you guys do things in here. Any blasts made their way towards Copenhagen yet by any chance?
Thanks for all the hard work so far. Can't wait for what this month has in store both shipment-wise and with NAB. Really excited here in Denmark to see what's in the oven. Cheers.
 
Austin Glass said:
Thanks for your reply. My package was allocated and paid for in full last Thursday afternoon and there is still no notification. I have been in touch with my rep since then, and it seems everything is in order, at least that I'm aware of. Should I bug my rep about it again? I'm trying not to burden him if it's not totally necessary.
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I will get an update and have your rep contact you. Should really not be longer than 2-3 business days if allocated and paid up.
 
I have to say this is a little crazy, you ask a question on forum, lets remember this is a forum. And red replies! its kind of nuts to have this level of customer service. whether its Brent or Jarred, its just not how companies operate these days.
 
Richie, exactly. I think people forget to appreciate that fact sometimes. I'm blown away that Brent and Jarred are doing 1 on 1 customer service requests in here. I'd like to see them continue that.
 
My pleasure, guys. If Jarred and I were in your shoes, it is how we would want to be treated if we were buying a camera. Jim made that clear from day one. Simple Golden Rule stuff...
 
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