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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

AllSteady 7 --- Three Axis Gimbal for only 3k

Andy Conrad said:
Hello RED community,
We've added a few updates on the Kickstarter page for those of you who are interested.
We now have a package for remote joystick operation without the wireless live stream video because many of you were asking about that....-Andrew
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Nice job on the video Andrew...you should link it here and on the first page of this thread. But at $800 the transmitter and power upgrade is kind of steep.

Especially when you guys sell the Devo 10+RX for $170 by itself. http://www.wowhobbies.com/devo7_transmitter-2-2.aspx
The 5lb. Movi M5 has an optional transmitter that they charge a flat $300 for and BeSteady threw in for free about a $100 Graupner MZ-10 transmitter.

I don't actually know how those companies are providing power for wireless video and a wireless follow focus motor...but seems like $650 for wiring
for the optional auxiliary 5 Volt 3 Amp Regulator to power additional gear is a huge percentage when everything else together is $3295. So I am confused on that.



Hi Tobias,
Sorry, we have over 100 emails a day and Monday is especially busy because we have to answer emails for the weekend.
Click to expand...

Honestly don't think you guys would have to be dealing with so many emails and calls if you just posted footage of the gimbal
handleing the 18 lbs. with an epic and a 10lb. lens on it. Just show some short clips with it on a Copter...Steadicam..Jib...and Handheld.
And if it equals the steadiness of this video well then instead of dealing with a bunch of emails you'll be dealing with bunches of orders.

 
Andy,

Thanks for the updates but some things still remain vague.

Importantly, is there any video or diagram that shows in detail how the rig is balanced / set up and what operating system you must use. The one knob does it all is great, but it's far from clear in the video how it does it? Does it loosen/lock the adjustment for tilt and roll axis or just allow you to slide the rig fore / aft? Is the tilt / roll axis adjusted via quick release or require tools? If it's tool less is there a schematic or video that clearly shows how it works ? I understand the presentation limitations of Kickstarter, so is there an external link?

Also, do you have any video / pics of a rig with a fully kitted Epic or f55. Most of us here aren't hobbyist and are looking for a rig that can easily handle a camera with an MB, F/I Control, Filters, 4 lb plus lens, Teradek, Monitor, etc. It would be encouraging to see the AS Ultimate rigged the way we would hope to use it. Also, I noted the Kickstarter seems to denote the Redrock Wireless as a standard you plan to package with the AS7. While I appreciate RR price point, it's still very much pro sumer gear in terms of QC and performance. It's not something I'd bring on a proper job. Why not work out a deal packaging with Heden, RT, Preston, C Motion, Bartech, Etc., the brands pros are accustomed to and more likely to use.

While I'm still on the fence over which Gimbal to go with, they all seem to have some issues. Movi too underrated. AS7, still too vague. Gremsy - my front runner, would be nice with a pound or more rating. Fisso - meets all the specs, but it's 5G more, no idea of the controller/software and I still can't get a full spec sheet. The fact I have to try and pry answers at Reduser instead of just getting them up front on a company's site is discouraging. When you buy gear you need all the info upfront so you don't waste countless hours trying to figure out how to rig it. It's a general frustration I have with every single gimbal maker (Movi included) that I don't have with most any other accessory. Show me a rig configured the way a pro would like to use it - is that too much to ask ?

I encourage you to visit Arri's site some time. I can get full specs, schematics, pictures, etc. right down to the milligram. Red Store too is equally transparent. It really makes pressing the "Buy Now" button much easier. Most of my colleagues I talk to about AS7 love the idea but are skeptical because too little info. Think like a cameraman and you'd double your pledges over the weekend.
 
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Full specs are great, but I don't see basic specs like weight. Is this because the design is still evolving? What is the weight of the ULTIMATE as compared to the weight of the CINEMA? I would assume the ULTIMATE would weigh more; can you at least quote the weight difference? I would consider ordering the ULTIMATE over the CINEMA if the weight difference isn't huge.

EDIT. Got answer through Kickstarter inquiry:

Turbo Ace says:
Hi Paul,

This is just an estimate because we are in the process of putting together an updated AllSteady-7 Ultimate for the NAB.

AllSteady-7 Cinema is about 7 lbs.
AllSteady-7 Ultimate is about 8 lbs.

Tom
714-938-0189
 
Hello Ned,

I'll do my best to answer some of your questions here.

Ned Wilson said:
Importantly, is there any video or diagram that shows in detail how the rig is balanced / set up and what operating system you must use. The one knob does it all is great, but it's far from clear in the video how it does it? Does it loosen/lock the adjustment for tilt and roll axis or just allow you to slide the rig fore / aft? Is the tilt / roll axis adjusted via quick release or require tools? If it's tool less is there a schematic or video that clearly shows how it works ? I understand the presentation limitations of Kickstarter, so is there an external link?
Click to expand...

We don't have a video of how the rig is balanced yet, but it is one of our top priorities. We will update you all here, and on kickstarter once we've made such a video.

There is a separate knob for each axis that needs adjustment and the entire thing is tool-less.

Ned Wilson said:
Also, do you have any video / pics of a rig with a fully kitted Epic or f55. Most of us here aren't hobbyist and are looking for a rig that can easily handle a camera with an MB, F/I Control, Filters, 4 lb plus lens, Teradek, Monitor, etc. It would be encouraging to see the AS Ultimate rigged the way we would hope to use it. Also, I noted the Kickstarter seems to denote the Redrock Wireless as a standard you plan to package with the AS7. While I appreciate RR price point, it's still very much pro sumer gear in terms of QC and performance. It's not something I'd bring on a proper job. Why not work out a deal packaging with Heden, RT, Preston, C Motion, Bartech, Etc., the brands pros are accustomed to and more likely to use.
Click to expand...

Since we are a small company, we are limited by the equipment that we can test on the Allsteady. While we do have a RED, a Black Magic, and a few DSLRs, we don't have the resources or time to test every possible configuration out there.

That being said, we are leaving it up to you guys push this thing to its limits! We are very confident in the strength and versatility of our design. We are all very excited to see what you guys will be able to accomplish with our gimbal.

Ned Wilson said:
The fact I have to try and pry answers at Reduser instead of just getting them up front on a company's site is discouraging. When you buy gear you need all the info upfront so you don't waste countless hours trying to figure out how to rig it. It's a general frustration I have with every single gimbal maker (Movi included) that I don't have with most any other accessory. Show me a rig configured the way a pro would like to use it - is that too much to ask ?
Click to expand...

We are trying our very best to get all of the information we can out to you guys. Because we still have only a few prototypes, everything is constantly changing from day to day. This is the whole reason we are launching this product through Kickstarter. We are looking for backers that see potential in our product to take a leap of faith by being the first ones to get our product in your hands. We are confident that you will be impressed and we want you to show the world what our product can do.
 
AllSteady-7 Bluetooth connectivity and auxiliary power


The AllSteady 7 Cinema and Ultimate both are Bluetooth ready and there are third party apps available. However, due to these apps are not written by us, we can not guarantee its reliability for your phone/tablet.


Both models will come prewired for the auxilary 5v out at 3A. To activate the power, an optional voltage regulator can be purchased at www.Turboace.com in 5v or 12v sometimes in April or May 2014.


If you are running a Paralinx TX on the Cinema model, you can purchase a Paralinx voltage regulator so you would have both 12v and 5v with our optional 12v regulator. You do need to wire the 12v supply to the Paralinx regulator yourself or build your own adapter. Please make sure your total current requirement does not exceed 3A.
If you have purchased or upgraded to the Ultimate model, the 12v 3A auxiliary power will come as standard equipment and you can add the optional 5V 3A module so you would have both voltages with a total of 6A current. There will be 2 plugs on the camera tray, one at 5V and the other at 12V.

The AllSteady-7 controller board has 4 pin out VCC/GND/TX/RX for bluetooth connectivity. The Bluetooth module is optional and it will be available soon. There is already a third party bluetooth board and application available for smart phones/tablets. That is the beauty of going with AllSteady vs. Movi, the firmware gets updated constantly, more third party stuff available and it is extremely popular in the forum.


Why is the Allsteady partly aluminum and partly carbon?

Metal transmits harmonic vibration and they are heavier than carbon. Carbon is lighter but has less tensile strength than aluminum so it flex more. The combination of these materials reduces vibration, weight and flex. Turbo Ace takes all these into consideration in the design. Most gimbals are either all carbon or all metal. If the design is all carbon, you have to ask what grade of carbon and how thick and how wide the tubes are. If they are all metal, you need to pay attention to how it is going to cushing the micro vibration from the motors. From our experience in manufacturing and designing multi-rotors and AllSteady-1 gimbal, we learned how to isolate vibration and design a structure and electronics that meet the highest quality standard.


Why is the AllSteady Cinema and Ultimate designed with a 30A controller?

A brushless gimbal draws less than 10A for all 3 motors combined. So why do we need 30A? First, depending on the payload, peak current may exceed what is required. Also a continuous draw on power heats up the Mosfets on the controller and that may eventually damage the chip. There are 3 Mosfets on the AllSteady controller and each handles up to 10A for a total of 30A which is more than adequate to operate even in extremely weather conditions. Another design that further prevents from overheating is the controller is encased inside a protect aluminum compartment and the housing serves as heat sink to keep the chips cool. These designs greatly prolong the lifespan of the gimbal. Yes, you do pay a bit more but you get the extra miles.

[h=3]What is a support bearing and why is it so critical to have it in a gimbal?[/h]Since 2008 Turbo Ace has been manufacturing brushless motors which are now widely used on gimbals. For those who are not familiar with brushless outrunner motors we like to give you a heads up on how it is designed. An outrunner motor contains a top rotating can or what we called a bell that spins around a bearing mounted on a shaft of a stator base. So the design can only allow bearing(s) be placed below the bell and as a result slop is introduced when force is applied to either end of the motor shaft. Remember no bearing has zero play even though Turbo Ace chooses high grade bearings with the least amount of slop. Slop causes jell-o in video and it is extremely difficult if not impossible to remove during post editing. Our solution is to add a support bearing away from the base motor bearing(s) to create a two point lock on the shaft. This firmly closes the sloppy shaft movement and protects the camera from jitters when you are moving around. We have noticed that some of the gimbal designs in Kickstarter include the support bearings but fail to allow the motor to turn continuously at 360 degrees or when it does, it does not have a slip ring for a joystick control. So now you know why the joystick is often not included with gimbals and why when it does you are limited on the rotation. Turbo Ace pays meticulous attention to details for our product design and it shows in our hot selling Matrix quadcopters and Infinity 9 octocopters.

[h=3]What is a slip ring and why is it so important for shooting?[/h]A slip ring is a device that allows continuous rotation of wires without tangling them. The AllSteady Cinema and Ultimate both have this built-in. This allows continuous panning of the camera without over twisting the wires of the joystick or other devices mounted on the handle bar. The slip ring we use has 10 wires, 5 of them are used for stick and mode control and the remaining 5 are reserved for other devices. This allows you to frame a continuous 360 degree view of the surrounding by either hanging the gimbal from an elevated spot or simply by flipping the camera tray to top of the handle bar.
 
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oH sure i thought it started.
my friend from lumos lights told me there are there. But guess it's just setting up for the booths.
Let's keep this thread updated to know how can we make this gimbal work even better than others.
 
Has there been any mention of warranty or how customer service is going to support this product..?
 
Steve Das said:
Has there been any mention of warranty or how customer service is going to support this product..?
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There was a question about warranty and return.
The warranty and return policy for AllSteady-7 is the same as BeSteady-1, -4, AllSteady-1 and most of the other gimbals out there. They are serviced and supported in Orange, California USA. It is as follows:


All AllSteady products are guaranteed to operate properly upon arrival and can be returned within 10 days of delivery in new condition with original packaging. Returned items will be subject to a 15% restocking fee. Original shipping cost will not be refundable and customer is responsible for return shipping expenses. Return will be credited based on the total invoice less restocking fees and shipping charge. RMA (Return Merchandise Authorization) number must be obtained by contacting support@turboace.com and shipment will not be accepted without the RMA number. Customer will be responsible to properly pack and insure all return items because AllSteady will not be responsible for shipping damage or lost. All items will be inspected upon arrival. The time to process and apply credit varies from bank to bank which can take from 5 to 15 working days.


We have sold quite a few AllSteady-1 with zero return and all questions and issues have been addressed. So the warranty even though technically is 10 days from receipt but we have been servicing the AllSteady-1 for a few months already without a single charge to any of the AllSteady-1 customers. Turbo Ace products are build so tough that we did not have to send any AllSteady-1 parts out yet since it was released. AllSteady-1 customers are all happy and so will the AllSteady-7 customers. We are still supporting the AllSteady-1 customers answering all their questions since it was released. If you need parts, they are in stock and that is the beauty dealing with Turbo Ace. If you take a look at some of our old products such as the Turbo Ace X830 quad, released about 2 years ago. we still have that full line of parts available and we are still answering the technical questions for that quad. Goto http://www.turboace.com/turbo-ace-x830-quad-parts.aspx
That is the advantage of dealing with a reputable US company, parts are readily available, they can be dispatched quickly and you get friendly service.
 
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Ed Lin said:
All AllSteady products are guaranteed to operate properly upon arrival and can be returned within 10 days of delivery in new condition with original packaging. Returned items will be subject to a 15% restocking fee. . . .

So the warranty even though technically is 10 days from receipt but we have been servicing the AllSteady-1 for a few months already . . .
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There is a HUGE difference between returns for no reason other than that the customer changed his mind -- which sellers of merchandise are not absolutely obligated to accept but almost always do, even if they charge a restocking fee -- and returns because a product is "defective" -- which sellers ARE required to "make right" either by refund or tendering a non-defective replacement. Without getting too technical or detailed, some defects are inherently more latent than others and would take some time and use of the product to manifest. Assuming it takes a person 3 days to read literature and practice balancing and tuning the thing just to get it ready to test real world, you might only get it in the field once or twice in 10 days.

Standard express limitations for exchange or repair on otherwise open-ended implied merchant warranties are typically 90 days (in rare cases 30 or 60) or one year. Are you saying that 10 days (presumably from the date of delivery) is the ONLY official window of warranty on the Allsteady 7?
 
Huh? Only 10 days? Seems like there should be two levels of warranty at play here. Ten days if there is nothing wrong with it but you simply changed your mind is fair. But if a defect pops up, warranty should be longer; at least 90 days I'd say. This would be for repair, not return.
 
Paul Kalbach said:
Huh? Only 10 days? Seems like there should be two levels of warranty at play here. Ten days if there is nothing wrong with it but you simply changed your mind is fair. But if a defect pops up, warranty should be longer; at least 90 days I'd say. This would be for repair, not return.
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Hey Paul!

We are addressing the RED community's concerns about the warranty. We should hopefully have some updated information for you shortly.
 
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Dennis Hingsberg said:
So is there a difference between allsteady 7 and allsteady 8 - and is the Ultimate package needed for Epic or F55 (with battery, lens, matte box, monitor, etc.)

thanks,
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The Allsteady 7 Ultimate is the same frame and motors as the Allsteady 8, essentially the exact same gimbal. When we officially launch the Allsteady 8 we may make a few changes and add ons.

Andrew
 
Andy Conrad said:
Hey Paul!

We are addressing the RED community's concerns about the warranty. We should hopefully have some updated information for you shortly.
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The gStabiH14, which is a direct competitor to your system, has a one year warranty. Just saying...
 
Sorry but I'd say the H14's competitor is the MoVi.
This isn't Gremsy's first gimbal and there are H14's out shooting now, I have one and it rocks.
 
For Kickstarter backers, we are working frantically to provide the best value to show our appreciation for your support. You are going to be our living advertisement and of course we will do our absolute best to service you, not just our obligation to fulfill what we have promised. If you look at Turbo Ace's history, our goal has always been to service and deliver the very best. Here is a summary of what we have added on top of our original design and service plan.

1. Joystick was made to be detachable from the handle and it can be mounted on a crane handle. There is also a Firewire connector to allow an extension cable.

2. A slip ring was added to allow continuous 360 degree pan even with the joystick on the handle.

3. A motor cage with support bearing was added to give additional rigidity.

4. Carbon boom with increased from 30mm to 40mm diameter.

5. Battery is designed to pop in like a cordless drill. No more messing with the connectors on set.

6. Auxiliary power is wired into the frame to allow future expansion in providing 5v/12v.

7. Motor tracking was added to ensure smooth compensation when gimbal is tilted at 90 degrees.

8. Bluetooth module is enabled to allow smart phone connection. There will be a Bluetooth module available in May.

9. Motor shaft diameter has been doubled from 6mm to 12mm on the Cinema model and to 15mm on the Ultimate model. This provides added rigidity and stops the gimbal from bouncing in extreme maneuver.

10. Pan motor shaft has been increased from 8mm to 15mm and had been hollowed out to allow through wires from handle bar to the controller.

11. A choice of quick release lever are available at no additional charge. Single action push and lock or single action thumb wheel. This is the only gimbal that has this option open to the buyer.

12. We are so confident about the Allsteady 7 and we have decided to triple the 10 days return period to 30 days.

We know that you are going to be happy with the AllSteady. I do not know the detail of the H14 warranty. If it is a limited warranty, it may only apply to parts but not labor. We all know the gimbal parts are not likely to break and it is the labor that accounts for 99% of the cost of servicing the warranty. Also if the warranty is overseas such as Vietnam or China which has strict import rules so you may never be able to get it through customs after you spends hundreds in air shipping.
Finally, our aim is to deliver quality footage with user friendly features.
 
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[h=1]AllSteady-7 is covered by a 1 Year Limited Warranty. Please see updates for details at www.TurboAce.com. * 1 year on parts * 30 days on labor with phone support * 30 days on battery. Our service center is located in Orange, California.[/h]
 
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