5" touchscreen turned blue after firmware upgrade

[Joseph Seuferling]

Upon restart after installing the latest firmware (6.0.35) the screen went blue, menus still visible. I blackshaded, still blue - then rolled back to the previous firmware - STILL blue. Everything was fine beforehand, so I am scratching my head trying to figure this out. Anyone experience this or have any advice?

 

[Owen Rennie]

Never had that problem.. Have you tried new cable? All problems I've ever had with monitors have always been caused by the cables...

 

[Joseph Seuferling]

Yep, tried two other cables. Same deal. Still blue.

 

[Malk Kamalko]

Hello ,
Same symptom of malfunction .
Tried 5 different LCD cables ( works perfectly with other Red Touch ) - same defect.
Any idea ?
Thanks

 

[Brent Carter]

I have sent along to firmware team to look into...

 

[Nick Fury]

I have sent along to firmware team to look into...[/QUOTTE]
This is an amazing level of concern and the kind of rapid response that one rarely sees, from similarly sized companies, where upper management takes a hands on approach like this.

I do feel that owning RED products has peculiar and tangible benefits...to the good.

Thank you very much

Fury

 

[Brad Harris]

Hi Joseph & Malk,


I'm sorry to hear about the issues you're having with your 5.0" Touch LCDs.


Could you please submit a Technical Support request on SUPPORT.RED.COM and attach the log file from this camera? We would like to get your log file information to our Engineers for further analysis.