EPIC PROBLEM ON SHOOT HELP URGENT?

[Harcharan Singh]

Working with RED TEAM.

 

[Brook Willard]

Call RED.

https://www.red.com/contact_us/new

 

[Nick Grow]

Harcharan, we received the technical support ticket you sent us and our support team will assist you with troubleshooting.

Nick

 

[Mark Toia]

It's my shoot (not my camera) ... We have 150 people ground to a complete halt. aaaaaaaaaaaahhhhh!!!!
Go red team go!

 

[Rick Darge]

What's the issue? We had something happen to us today on a shoot that halted a crew of 10. Not as big as 150 but still it was pretty scary. Our solution was changing the timebase and re-installing firmware. All smooth after that..

 

[Mark Toia]

We cant even turn the camera on.. it starts... goes through about 3 seconds of start up then turns off. So our hands are tied with performing any form of re-installs

 

[Harcharan Singh]

Thanks Mark for the support you are giving to our guys in set.....I am trying to get RED TECH TEAM to reach you on my camera guys phone number. Thks again

 

[Rick Darge]

Can you guys get another M or Red MX? I know it isn't ideal but it will save your day.. With my Red MX, whenever I would get issues with bootup, I would click the power button, once a second, for six seconds, with the cable unplugged and that would always make it work. Something about resetting the capacitors. I don't know if the same applies to Epic. Disconnect everything and try AC power. I'm sure you've done all this though..

 

[Mark Toia]

Can you guys get another M or Red MX? I know it isn't ideal but it will save your day.. With my Red MX, whenever I would get issues with bootup, I would click the power button, once a second, for six seconds, with the cable unplugged and that would always make it work. Something about resetting the capacitors. I don't know if the same applies to Epic. Disconnect everything and try AC power. I'm sure you've done all this though..

Thanks tried your suggestion.. no go..

 

[Mark Pugh]

You've got an ssd card installed on camera with the "force upgrade" folder on it, when trying to boot?

 

[Michael Kromschroeder]

any detailed de4scription of your problem? Try the force upgrade...

 

[Sean McAllister]

I had the same thing happen to me. The fan would turn on for one second and shut down. I just kept doing the force upgrade and it eventually worked. Scared me to death too. It hasn't happened again and I don't know what caused it. Hope it all works out.

 

[Brian D. Goff]

Had the same issue - restart every time the camera powers down, do this for 1-2 minutes until the camera fully boots. If the camera eventually boots, perform a reinstall.

Good luck

Thanks tried your suggestion.. no go..

 

[Gunleik Groven]

SRY to ask, but do you have fresh batteries?
Know it is a silly question, but the Epic is touchy on voltage and batteries.

I once thought the thing had died totally on me, but it was just a couple of bad batteries (good for R1...) I had brought with me. Sounds a bit like this.

 

[Harcharan Singh]

HI,
Batteries are new...and its not booting even with direct power.
Harcharan

 

[David Battistella]

I had this happen on a big commercial shoot once.

We put in the back up body and got the other one cooled down with some gel packs. It took about 20 minutes for the camera that went down to boot.

If no back up body. Just wait for it to cool or find a way to cool it.

That helped on an RED MX. But to me it sounds like heat. Try to get it cool.

 

[Harcharan Singh]

EPIC

EPIC

Hi,
Was it on RED MX or EPIC-M?
Thks
Harcharan

 

[David Battistella]

Red MX on. Very hot set where the audio guys disabled the fans. They were rolling a lot of footage too. Not a lot of time between takes for the fans to do the job.

What's the heat situation on your set.

Also try to boot with nothing at all connected.

Check your PM

Is this resolved?

 

[Justin Marx]

Any solve to this? Yikes!

 

[Harcharan Singh]

If any suggestion please post .

Thanks
Harcharan